Customer ReviewsforAfterpay, Inc.

I have used this app for about 4+ years. I was increased to a $2,500 limit. I currently owe $159.03 with the next payment not due until May 29, 2024. I have been in good standings for years (thus the spending limit)!! I go to make a $91.26 purchase using Afterpay, and THEIR card kept coming up as "insufficient funds." I tried several times. Each one of their cards entered, failed (I wish they allowed pictures to show it was THEIRS, not mine!). I contacted customer service, presented the situation with screenshots, and they, or "Jan" responds with this:"Hi ****,Afterpay looks at a lot of data to make decisions in real-time about whether to approve your purchase. We need to act in an instant and we may not always come out with the approval you are looking for, but thats how Afterpay works and we appreciate your understanding that we cant approve every transaction.Afterpay does not approve 100% of purchases but we do make a fresh assessment each time you attempt to purchase with Afterpay. With this in mind, you may try our service with a future transaction. We will continually review your repayment history and so long as payments are made on time you may find your spending capacity increase once more. This is all part of how we can keep Afterpay service free for our customers.What can you do?To finalize your transaction you will need to use an alternative payment method other than Afterpay.This doesn't mean that you won't be able to shop with Afterpay ever, we hope you will try us again in the future. Thank you for your ongoing support.Thank you."They have randomly decided to not allow my purchase that I requested several times, no reason given. My Afterpay payment method was approved, they auto-filled the payment information with their temporary credit card, I attempted to process the payment on their card to be alerted that the card has "insufficient funds." Great way to treat long-time, loyal customers. I'm closing my account.