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      Country
          Country

          Find a Location

          Rakuten has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Rakuten

              160 Spear St Fl 19 San Francisco, CA 94105-1542

              BBB Accredited Business
            • Rakuten

              800 Concar Dr San Mateo, CA 94402-7044

              BBB Accredited Business
            • Rakuten Marketing LLC

              215 Park Avenue South, 2nd Floor New York, NY 10003-1622

              BBB Accredited Business

            Business ProfileforRakuten

            Online Shopping
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            2.92/5stars

            Average of 226 Customer Reviews

            Customer Complaints

            1,672 complaints closed in last 3 years

            913 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 9/22/2016

            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Rakuten offers cashback rebates.

            Business Details

            This is a multi-location business.

            Find a Location

            Rakuten has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Rakuten

                160 Spear St Fl 19 San Francisco, CA 94105-1542

                BBB Accredited Business
              • Rakuten

                800 Concar Dr San Mateo, CA 94402-7044

                BBB Accredited Business
              • Rakuten Marketing LLC

                215 Park Avenue South, 2nd Floor New York, NY 10003-1622

                BBB Accredited Business
              BBB File Opened:
              5/26/2000
              Years in Business:
              24
              Business Started:
              4/13/1999
              Business Incorporated:
              8/15/2011
              Accredited Since:
              9/22/2016
              Type of Entity:
              Corporation
              Number of Employees:
              199
              Alternate Business Name
              • Ebates, Inc.
              • Ebates.Com
              • Ebates Shopping.Com, Inc.
              • Rakuten.com
              Business Management
              • Ms. Amanda Warren, Director of Marketing
              • Mr. Patrick Nelson, Senior Director
              Additional Contact Information

              Fax Numbers

              • (415) 908-2299
                Primary Fax

              Industry Tip

              BBB Tip: Smart shopping online

              Customer Complaints

              1,672 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/13/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              I received a notification from Rakuten stating that my account was inactive, despite making recent purchases. l reached out for assistance, as advised by Rakuten on ******** but the issue remains unresolved. This has caused inconvenience and confusion on my end. They have not given me my cashback and I dont have no access to any of my money that u got.
              Read More

              Customer Reviews

              226 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              April R

              03/15/2024

              After having an account since ********************, I couldnt log on any longer with no explanation. When I asked them why, all I got was I had multiple accounts and they would not provide what accounts I had. When my husband had the same issue we were able to figure out it was because his account was attached to my PayPal account. We have changed this and let them know. There last reply was ****** Services (Rakuten)Mar 15, 2024, 12:07 CDT Hello ****** *** to the continued abuse of our referral and sign up bonus programs, and the large number of accounts in violation of our terms, your accounts will remain closed. It would be best if you found another Cash Back site.Pa L.****** Services Account Specialist ******************** So it sounds like they do not want my business and the 2.74 in the account can not be retrieved.

              Local BBB

              BBB serving the San Francisco Bay Area and Northern Coastal California

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