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          Betabrand, Inc. has 1 locations, listed below.

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            Business ProfileBetabrand, Inc.

            Online Shopping

            Contact Information

            780 Valencia Street

            San Francisco, CA 94110

            Visit Website
            Email this Business
            (800) 694-9491

            Customer Reviews

            1.15/5

            Average of 88 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            101 complaints closed in last 3 years

            82 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 14

            Customer Reviews are not used in the calculation of BBB Rating

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            Business Details

            Location of This Business
            780 Valencia Street, San Francisco, CA 94110
            Email this Business
            BBB File Opened:
            5/4/2012
            Years in Business:
            14
            Business Started:
            11/1/2009
            Business Started Locally:
            11/1/2009
            Type of Entity:
            Corporation
            Number of Employees:
            50
            Business Management
            • Mr. Alexander Ludington, Customer Service
            • Ms. Tara Malcom, Customer Service Manager
            Contact Information

            Principal

            • Ms. Tara Malcom, Customer Service Manager

            Customer Contact

            • Ms. Tara Malcom, Customer Service Manager
            Additional Contact Information

            Fax Numbers

            • (415) 692-7435
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Smart shopping online

            Customer Complaints

            101 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/23/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I put in an order in June of last year. Every time I contacted them I was assured that they were experiencing stocking issues due to the holidays. Even though my order was in June. Of last year. Assured that I could ask for a refund BUT my order would be fulfilled if I was just more patient. Even when my undelivered items were in stock and being sold on the site they still said MY order was delayed to stocking issues from the holidays. Well Ive finally lost hope and asked for a refund and Ive got crickets. They cant even contact customers theyve strung along for nearly a year.
            Read 100 More Complaints

            Customer Reviews

            88 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Vickie S

            05/02/2024

            Received my order 8 months later and was never notified of delay nor given option to cancel.Will not purchase again from Betabrand.
            Read 87 More Customer Reviews

            Local BBB

            BBB serving the San Francisco Bay Area and Northern Coastal California

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