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American Giant

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for American Giant's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/29/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Poor communication, delayed shipping for over 2 weeks with no confirmation of shipping location.Business is unwilling to assist even when additional details , screenshots and tracking information provided.

    • Initial Complaint

      Date:02/14/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to bring to your attention a concerning experience Ive had as a consumer with American Giant, a company whose commitment to upholding warranty promises seems to be falling short.On multiple occasions, I have approached American Giant to address defects in the products Ive purchased, expecting them to honor their warranty agreement. However, multiple times, I have been met with the response that these issues are deemed naturally occurring defects. Or (its just the nature of the fabric) This pattern has left me deeply concerned about the companys commitment to consumer protection and fulfillment of their warranty obligations.The specifics of my case include a purchase of an item costing $128 on November 23, 2020, with order number AG-US-********. The business committed to providing items free of material defects, and despite reaching out for resolution, my concerns have been dismissed.

    • Initial Complaint

      Date:01/25/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like to request a refund for the items that I have returned, but unfortunately, I have not received any response regarding this matter.

    • Initial Complaint

      Date:01/19/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a pair of pants online on 12/7/23. I returned them, asking for a credit, using Happy Returns on 12/18/32. (I've included copies of the original purchase and a receipt for the return.) Online I tried using the code on the Happy Return to see if it would give me the credit, but it didn't work. I contacted AG customer service, and ******* told me I was sent a gift card to my email. I never received it, but it's possible it was sent when my email address was down for about a week. At that time everything bounced back to the senders. I explained this to ******* (AG customer service), and then he ghosted me. I wrote again explaining that I was completely legit and that AG should be able to reissue my gift card or cancel it and send a new one. I received no response. I've been a customer of AG since their beginnings. This is really frustrating. They make a good product but their customer service is abysmal. At this point I prefer a refund to the credit, but I will accept either.

    • Initial Complaint

      Date:01/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a two sweatshirts that were on sale. Package was damaged and had postage stamps on it saying Damages on arrival. Opened a support ticket and it took over a week for a response. Once I received a response I was given a refund and a $20 gift card since was the product was out of stock . Even using the $20 discount I would need to spend around $40 more for a replacement/comparable product.

    • Initial Complaint

      Date:01/10/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a $300+ order on December 13th, 2023 with expedited shipping. These were all christmas presents of course so I wanted to make sure to get them in time. I sent my first inquiry on 12/24 noting what the issue was. I received a response five days later (granted there was a holiday in there) 12/29 noting that the order must have been misplaced and new one would be sent. One item was out of stock and a question about a replacement color was asked. I responded back the same day also noting some items were now on sale and if a price adjustment would be done. I have sent at least 3 more e-mail inquiries only to receive the same "we are looking into it" reply. I have sent a message via ********* no answer. I sent an Instagram message; yay! a response but again it is "we have forwarded it on to customer service and they are looking into it". Here are the details of my order:Total amount originally charged: $307.40 Business committed to resending the lost order- nothing yet Order # is AG-US-********* No tracking number.I have tried the customer service numbers and they did not work- either disconnected or busy signal. I feel like my only recourse soon will be to file a claim with my credit card so they can reclaim the money.

    • Initial Complaint

      Date:01/07/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for a sweatshirt on 12/11 and received a confirmation email. Order .# AG-** *********. I figured it was backordered after not receiving before Christmas. I used the tracking on the confirmation and found it has not shipped out. On 12/28 I sent an email asking where my order was. Waited 2 bus days and got no response. Sent another email on 1/2 and waited another 2 days. No answer. All telephone numbers that reference AG have been disconnected. Starting to wonder if theyre a real company. Sent a 3rd email today and have not heard anything. I now just want a refund. I purchased from them because they were a U.S. company. They need to do better. Requesting a refund of $108.

    • Initial Complaint

      Date:12/16/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/13/23 Purchased a $200.00 e-giftcard for my son 12/13/23 received a confirmation of this transaction showing my husband (the cardholder) as the recipient.12/13/23 immediately contacted customer **********/**/** received an email suggesting that I forward the email confirmation to the recipient.*Unsurprisingly* it did not work as there was NO gift card attached.12/14/23 I filed another claim/repot on this order and was rewarded with an email asking how did customer service do?!2/15/23 I'm out $200.00

    • Initial Complaint

      Date:11/10/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not received the product I purchased online. I used the very last unemployment insurance paycheck ($119.65 ) to purchase this jacket. I never received the jacket, and I am starting to think that the company is either not real or is a scam. The Winter is coming, and I live here in *********, so you might be able to guess; I'm not a fan of the cold, not even slightly chilly weather. I need a replacement jacket and now, not only am I money-lesd, I'm without a big quality jacket to get me through the winter. I've been keeping close watch on the delivery status updates/ real or not, I can't tell, but the best or closest thing to receiving my order was some update about the package containing my order being rejected or not making it to the Delivery address. My delivery/shipping address is a known valid one: *********************, *********, ** *****. I've used it for other orders previously. I don't understand why there have been multiple attempts on my behalf to get this product shipped to me from American Giant company. I'd never heard of this brand before, until I began searching online forums for the perfect or suitable jacket for me. Something to last me a really long time. I guess I picked the wrong brand. I'm not sure. I can't be out of money and a jacket. Tired of waiting. Customer information Shipping address *********************** ********************* ********* ** ***** ************* Billing address *********************** ************************************************************************************************************ My Phone number is ************ My phone service will be cut off any day now, because I'm having a hard time getting employed. So I'm falling behind on multiple fronts, even though i have always been a straight up honest, paying, and fair playing consumer in this country. I've also been to war, I'm a veteran, hoping this was the brand for me. Not sure about anything now. Called the business with what number ****** provides. No human answers. Tired of waiting

    • Initial Complaint

      Date:10/10/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My item has not shipped. The customer service number ************ is a busy signal. I have contacted the customer service email and the customer resolutions email three times, with no response. Id like them to ship the item or refund the purchase.

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