Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
My BBB
Better Business Bureau®
For Businesses
Share
Business Profile

Online Retailer

WorldPantry.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/05/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a box of second nature mix nuts, the box contained one bag at the bottom that was opened, I contacted the company for a resolution to the issue. I sent an email and was told in a Reply that it was forwarded and would be followed up, after a few days passed without a reply. I inquired again today. I received a reply stating that there was nothing they would do to fix the issue as I bought the item at ****** business center ( not sure why that would matter). I followed up and explained that they are responsible for ensuring that what is advertised is delivered and it was not. I no longer want any equitable solutions from them as I have no confidence in the product or company. But I would like to file a consumer complaint as the company disregarded my email, never followed up with, nor offered a reasonable solution to the issue. I lost money on the purchase of the item in question and know it is the companies duty to deliver on goods and services that they offer to the public. I came to the BBB to assist me in ensuring that this company is engaged in proper business practices and reasonable equitable solutions with their customers. Consumers should know when companies ignore and refuse to make good on their failures.Thank you for your time

    Business Response

    Date: 12/20/2024

    Hello,

    World Pantry is the online store and fulfillment partner of *******************. We received the inquiry from ***** ******* on two occasions, and forwarded his complaint about the product that he purchased from a third party retailer, to the brand, so that they could work on resolving the issue for the customer. 

    I have followed up with Second Nature, and they confirmed that they did receive the emails from us, and replied to ***** *******. They were resolving the issue by sending coupons to ***** *******.

    If there is any follow-up information that you need, please let me know and I will be happy to provide it to you.

    Regards,

    *****

  • Initial Complaint

    Date:07/07/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have been ordering caramel and vanilla syrups for several years. We had placed an order for a box of 12 bottles of caramel syrup when the company was offering a special. We still had bottles from previous purchases to finish, so did not open the new boxes until a few days ago. Instead of our order for caramel syrup we received cinnamon vanilla. No one in the family likes it. World Pantry states since it has been over 90 days they cannot correct their mistake. We had not needed to open the box until now, so did not know it was wrong. This is extremely bad customer service.

  • Initial Complaint

    Date:11/28/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have now gotten 2 emails from world pantry saying I ordered products of over $100. I have done ZERO business with this company. The first time they advised me my email was used by a trainee. This seems like phishing to me.

WorldPantry.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.