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Business Profile

Online Retailer

Wanelo, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 274 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wanelo order in the amount of $61.65 placed 11/19/2022 Order #********. Order has yet to be received and status on website is showing that item has not even been shipped yet. I have emailed Wanelo **************** 3 times in the last 3 months and all I get is an auto reply email stating that someone will get back to me w/n ***** hours and no one ever does! I want a refund to my original form of payment I do not want a credit because it appears that this is now the trend with Wanelo as I placed and additional order with a different vender on 03/03/23 in the amount of $198.84 Order #******** and this is also showing it still has not shipped out. I have sent I email requesting status and again no one has responded to this order status request either.

    Business Response

    Date: 05/02/2023

    Hi ******,

    We sincerely apologize for any inconvenience you may have experienced due to not receiving your orders. We understand that it has been frustrating.

    I have checked our records and I am able to confirm that your order has been canceled. Please note that refunds usually take 2-5 business days to be reflected on your card or bank statement.

    As a gesture of our gratitude for your patience, we have sent a $5 credit to your Wanelo account that you may use so you can find something else you like.

    For any issues and clarifications, please send ** an email to *********************************** and put "Attention: Supervisor" in the subject line so I can personally resolve it for you.

    We again apologize for the inconvenience this has caused. Thank you!

  • Initial Complaint

    Date:04/08/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed orders for five items between December 10-27,2022, to which I paid $491.80 in full. I have contacting customer service multiple times without being resolved.

    Business Response

    Date: 05/02/2023

    Hi RChad,

    We sincerely apologize for any inconvenience you may have experienced due to not receiving your orders. We understand that it has been frustrating.

    I have checked our records and I am able to confirm that your orders have been canceled. Please note that refunds usually take 2-5 business days to be reflected on your card or bank statement.

    As a gesture of our gratitude for your patience, we have sent a $5 credit to your Wanelo account that you may use so you can find something else you like.

    For any issues and clarifications, please send ** an email to *********************************** and put "Attention: Supervisor" in the subject line so I can personally resolve it for you.

    We again apologize for the inconvenience this has caused. Thank you!

  • Initial Complaint

    Date:04/07/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an item on November 25,2,022. I still have not received the order. The order number is #********. I paid $105.46. I would like a refund. I've reached out to them at least seven times. They keep telling me to be patient. Please help!

    Business Response

    Date: 04/23/2023

    Hi ******,

    We sincerely apologize for any inconvenience you may have experienced due to not receiving your orders. We understand that it has been frustrating.

    I have checked our records and I am able to confirm that your order has been canceled. Please note that refunds usually take 2-5 business days to be reflected on your card or bank statement.

    As a gesture of our gratitude for your patience, we have sent a $5 credit to your Wanelo account that you may use so you can find something else you like.

    For any issues and clarifications, please send us an email to *********************************** and put "Attention: Supervisor" in the subject line so I can personally resolve it for you.

    We again apologize for the inconvenience this has caused. Thank you!

  • Initial Complaint

    Date:04/07/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have two separate orders I have placed with WANELO. One was placed on February 19th and one was placed on March 4th. I have not received either one. I have reached out the company because their policy states of you do not receive your order your money will be refunded. Each time I reach out I am told they can not refund my money at this time. I should wait a little longer. I am 2 months in waiting on one order and a month on the other.

    Business Response

    Date: 04/23/2023

    Hi ******,

    We sincerely apologize for any inconvenience you may have experienced due to not receiving your orders. We understand that it has been frustrating.

    I have checked our records and I am able to confirm that your orders have been canceled. Please note that refunds usually take 2-5 business days to be reflected on your card or bank statement.

    As a gesture of our gratitude for your patience, we have sent a $5 credit to your Wanelo account that you may use so you can find something else you like.

    For any issues and clarifications, please send us an email to *********************************** and put "Attention: Supervisor" in the subject line so I can personally resolve it for you.

    We again apologize for the inconvenience this has caused. Thank you!

    Customer Answer

    Date: 04/23/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:04/07/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    bought two purses, one on purse @36.89, order number ******** no purse use **** card **** said i would get 3/20/23, purse number 2 order number is ******** price $37..74 did not receive this order either it been pass the time i should have received, no e-mail no nothing , please help me there is no way to get in contact with them but they claimed they are accredited with bbb business, well lets see if this is true, .thank you bbb ***************************

    Business Response

    Date: 04/23/2023

    Hi *****,

    We sincerely apologize for any inconvenience you may have experienced due to not receiving your orders. We understand that it has been frustrating.

    I have checked our records and I am able to confirm that your orders have been canceled. Please note that refunds usually take 2-5 business days to be reflected on your card or bank statement.

    As a gesture of our gratitude for your patience, we have sent a $5 credit to your Wanelo account that you may use so you can find something else you like.

    For any issues and clarifications, please send us an email to *********************************** and put "Attention: Supervisor" in the subject line so I can personally resolve it for you.

    We again apologize for the inconvenience this has caused. Thank you!

  • Initial Complaint

    Date:04/05/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered multiple items totaling $128 on 11/8/22 and never received the order, now in April of 2023. I emailed customer service to cancel the order and get a refund, to which I was blown away by the email response offering me a $5 credit because the order could not be canceled. A $5 credit for an order that I paid $128 is absolutely unacceptable. I would like my full refund of $128, which is what I paid for items that were never sent to me.

    Business Response

    Date: 04/23/2023

    Hi ******,

    We sincerely apologize for any inconvenience you may have experienced due to not receiving your orders. We understand that it has been frustrating.

    I have checked our records and I am able to confirm that your order has been canceled. Please note that refunds usually take 2-5 business days to be reflected on your card or bank statement.

    As a gesture of our gratitude for your patience, we have sent a $5 credit to your Wanelo account that you may use so you can find something else you like.

    For any issues and clarifications, please send us an email to *********************************** and put "Attention: Supervisor" in the subject line so I can personally resolve it for you.

    We again apologize for the inconvenience this has caused. Thank you!

  • Initial Complaint

    Date:04/04/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed two order one on December 29th and another on Jan 4th for a trip on March 31st. I never received updates or tracking. After a Week or so I emailed for an update. Wanelo support immediately replied stating they would heft on it and then send me a real time update. I emailed several times monthly for updates prior to March. Im March inquired about a refund in which I was told was too late to request. I have called the numbers listed left messages and never received a call back. I was scammed and they will not send me my money. I want a full refund and the sellers banned from their listings. Ive ordered from this site since Aug. 2019 but my membership date was changed to April 1,2023

    Business Response

    Date: 04/23/2023

    Hi *******,

    We sincerely apologize for any inconvenience you may have experienced due to not receiving your orders. We understand that it has been frustrating.

    I have checked our records and I am able to confirm that your orders have been canceled. Please note that refunds usually take 2-5 business days to be reflected on your card or bank statement.

    As a gesture of our gratitude for your patience, we have sent a $5 credit to your Wanelo account that you may use so you can find something else you like.

    For any issues and clarifications, please send us an email to *********************************** and put "Attention: Supervisor" in the subject line so I can personally resolve it for you.

    We again apologize for the inconvenience this has caused. Thank you!

  • Initial Complaint

    Date:04/03/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made two purchases with this company one on 2/18/22 Order #******** for $152.22 and another on 2/23/23 Order #******** for $101.13 and as of today my order still shows processing over one month and a half. When I contact the company regarding my product I receive a generic message that someone would be in touch with me within ***** hours. Once they reach out you receive another generic apology and message that they would reach out to the company and get back with me which I still have failed to receive a follow up after reporting weekly due to the promised 5-7 day delivery which is false advertisement. I just would like a refund at this point because I will never get the product it seems.

    Business Response

    Date: 04/23/2023

    Hi *********,

    We apologize for the delivery delay of the items that you purchased. Its always important for us to deliver your orders quickly and we acknowledge the long wait has been extremely frustrating.

    I have checked our system and saw that a dispute case has been filed against the orders. Since the order has been disputed, we have no way to process a refund for you right now. We will have to wait for your bank's decision.

    For any issues and clarifications, please send us an email to *********************************** and put "Attention: Supervisor" in the subject line so I can personally resolve it for you.

    We again apologize for the inconvenience this has caused. Thank you!

    Customer Answer

    Date: 04/25/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************

  • Initial Complaint

    Date:04/03/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order 2 pairs of shoes from Wanelo online app shop which came up to a total of ****** on the 3rd of February Order #********. Ive been contacting them about my order for months now and I have yet to still receive my orders. All Ive been getting is excuses from a rep asking me to be patient, I started contacting them on the 15th of feb. The order status just keep saying processing. Ive heard that they do this often, and give you excuse until you let the issue go. Ive also dont some research and see that Im No the first one that this has happened to. I was seeking my refund.

    Business Response

    Date: 04/23/2023

    Hi *********,

    We apologize for the delivery delay of the items that you purchased. Its always important for us to deliver your orders quickly and we acknowledge the long wait has been extremely frustrating.

    I have checked our system and saw that a dispute case has been filed against the order. Since the order has been disputed, we have no way to process a refund for you right now. We will have to wait for your bank's decision.

    For any issues and clarifications, please send us an email to *********************************** and put "Attention: Supervisor" in the subject line so I can personally resolve it for you.

    We again apologize for the inconvenience this has caused. Thank you!

  • Initial Complaint

    Date:04/02/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction date was November 7th 2022 Purchase amount: ***** Wanelo and I have been going back and forth since December 16 2022 regarding my order and asking for a refund. They say they cannot cancel my order or refund. I am not the first person to be scammed by wanelo and will not be the last,Facebook,Instagram,Tiktok and App Store has hundreds of people saying they were scammed as well. Wanelo should not be in business anymore.

    Business Response

    Date: 04/20/2023

    Hi ********,

    Thank you for your message, we personally apologize you had a bad experience with your order.

    The email address you provided did not pull up any information. If you could please provide details about your concern or provide the order number then I will make sure to help provide a resolution. Please send the details to *********************************** and put ""Attention: Supervisor"" in the subject line so we can personally resolve it for you.

    Thank you!

Wanelo, Inc. is NOT a BBB Accredited Business.

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