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Business Profile

Online Retailer

Proven Skincare

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/20/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled this product. Received no confirmation and when they drew ****** out of my account I filed a dispute with ******. This service is horrific! They had previously gaslit me by sending me dead links yo cancel the subscription, proceeded to ship the merchandise and bill me and then proceeded to harass me by email because I canceled! I tried to file a new dispute with ****** and they stated I agreed to receiving the merchandise and closed the case! Now I have to escalate with ****** and my bank to get resolution. I never even received the merchandise they charged me for! $****** down the drain!

  • Initial Complaint

    Date:08/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company offers a subscription skincare service and does not provide a method to cancel. I currently have not been able to cancel. When you follow their cancellation instructions it sends you to a link that ends up back at the same place and never cancels. It walks you through a chat that results in no cancellation and no immediate way to cancel, I am awaiting an email I dont even know I will get.

  • Initial Complaint

    Date:11/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought skincare from proven, cleanser didnt get my face clean, pump on day cream was broke when it arrived. Messaged company they did nothing for me. Got notified by my bank that proven charged me again, tried canceling as I didnt receive product and they told me it was formulated for me and wont except it back they are sending me the same product I had complained to them did not work. Ive seen many complaints about the same issue. They have fake reviews on ******** also.

  • Initial Complaint

    Date:09/12/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company has resolved this with me.  Thank you so much for your help!
    *****************

  • Initial Complaint

    Date:08/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased eye cream from Proven Skincare. After two months of using said product, a horrible rash developed. I thought I canceled my subscription (I did not, I only paused it - that is my error), and when I saw a new set was mailed to me, I reached out to the company, made them aware of my issue, and asked if I could return the said product for a refund. Not only did this company gaslight me into saying it was my fault as I was using another product, and I was told due to the personal nature of the formulation, no refund would be issued because it can't be reused. Currently (8/9/23), there is no clearly written return/refund policy informing customers of this so-called policy. If there is, I have yet to find it on their website. I also reviewed the subscription terms of the agreement, and there is no mention of this policy either. Please understand this is not buyer's remorse. I had a horrible reaction to a product; I only wanted to return the unused product and receive a refund.

  • Initial Complaint

    Date:06/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unable to cancel subscription. I have logged into the website twice. Canceled the subscription. And then, I log back in and my subscription is still active. Another shipment is on the way AFTER I canceled. The cancellation process is also challenging - you have to click thru, no joke, 20 pages of sections and surveys. And it still does not take!

  • Initial Complaint

    Date:03/29/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unable to cancel subscription on website. Submitted request to be emailed as they dont have an email on their website listed. This makes creating a paper trail of my attempt to cancel my subscription impossible. Never received reply.

  • Initial Complaint

    Date:11/24/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like a refund for my last shipment of the product. I can no longer use there product due to the damage it is causing to my skin but they continue to want to reformulate instead. I do not want that and have stopped using their product.

  • Initial Complaint

    Date:11/22/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I decided to purchase a skincare subscription based on ads and information I saw on ********* I received my first shipment in the Spring of 2022 and my second in the summer. After several months of use, I developed a severe allergic reaction and had to stop using the products, but forgot to cancel. I noticed a few days ago that my credit card was charged for the fall shipment. I had received no reminder email, even though the company states that they would be sent prior to processing subscription orders. When I went on the website to check the status of the order so I could quickly cancel it, I was unable to pull it up. I was not able to see the order, only the notification that it was in process. Therefore, I could not cancel or edit the order. I could only cancel my future shipments. I emailed the company immediately in hopes of stopping the processing order, fully describing the problem. After two days, I still have not received a reply. I sent them a message via Instagram and another via ******** Messenger, again to no avail. I truly question whether this is a legitimate business, or just a scam. When I sent messages via ******** and Instagram, I only got an automated response stating that the fastest way to get a reply is via email. I sent a second email, again with no response. The worst part of this entire company is that because the products are supposedly customized, they are non-returnable. Now, I am out $109 and with products I am unable to use. You cannot even speak to a live person. If I could give the company zero stars or an F rating myself, I would do so. I do not recommend this company or, therefore, these products to anyone. I feel as though I was scammed.

  • Initial Complaint

    Date:11/21/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased their product 2 months ago - they only offer a "subscription" service. Typically if I don't like a product I'll cancel. The product caused burning to my face, as well as rash. The night cream had a horrible scent, that slowly lingered. I couldn't figure out what was smelling awful in the middle of the night. It reacted with my pillowcases and wouldn't wash out. I just got another shipment, without notification. They told me I should have checked my junk/spam email that it was going to ship. Only notification I got was that it HAD already shipped, not allowing enough time to cancel the second shipment. They won't refund, but they will re-formulate the product. I don't want a reformulation of garbage... I want my money back for an overpriced product that did damage to my skin.

Proven Skincare is NOT a BBB Accredited Business.

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