We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Nova Health

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Thats very sad how that company trick people:((( I guess all what I have to do its to give my very honest review on the non working product and company who sign you up ( without letting customer knowing) in to pretty expensive and useless subscriptions! And I was told no refund at all as its a company policy and they they dont have to notify you about subscription!

  • Initial Complaint

    Date:06/23/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not order their product. I notified them immediately for a refund.They first stated that their policy states no refunds. I DID NOT ORDER!Now they state that the order has shipped and they cannot give a refund after shipment. Again, I notified them long before they shipped the product. Just another excuse for no refund. I don't want their product!!! I want my money back!!!

    Business Response

    Date: 07/07/2025

    Hello,
    Thank you for contacting us.
    Im afraid I cant find any accounts under your email.
    Could you specify the email address you used to complete your purchase?
    Alternatively, could you please provide us with a screenshot of the transaction statement?
    Please make sure that you also include the last 4 digits of the card that was used if you are aware of which one it was.
    If you purchased through ******, kindly share the associated ****** email or the transaction ID of the charge.
    Any information you can provide will be appreciated in resolving this case.
    Looking forward to your reply.
    Best wishes,
    **** ****
    Junior Support Specialist

  • Initial Complaint

    Date:06/12/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Like many of the people on here, I opted to try a three month supply as it stated, it was the most popular at the time. I did not request the reoccurrence. I did not find any benefit with the product. I had and continue to have no desire to use this product again. There were literally no results. The company took it upon themselves to bill me again and steal my money for a product that I did not ask for and do not want. Looking at the reviews, they seem to have a history of doing this and they continue to get away with it, and they need to be stopped. I was told to contact them for help again. They simply told me once they were mailed. They couldn't refund my money. I didn't ask you to mail them. And as I stated, I refuse any further deliveries from them, it takes a lot of audacity to do this to people, especially from a product that offers no real benefit. I used to see advertisements all the time on social media, which was what promised I didn't need to do the trial since I purchased it, I have not seen one single advertisement for this product anymore. They heard a bunch of crooks who don't care about the image or the harm that they cause.

    Business Response

    Date: 06/12/2025


    Hello,

    Thank you for contacting us.

    Im afraid I cant find any accounts under your email.
    Could you specify the email address you used to complete your purchase?
    Alternatively, could you please provide us with a screenshot of the transaction statement?
    Please make sure that you also include the last 4 digits of the card that was used if you are aware of which one it was.

    If you purchased through ******* kindly share the associated ****** email or the transaction ID of the charge.
    Any information you can provide will be appreciated in resolving this case.
    Looking forward to your reply.

    Best wishes,
    **** ****
    Junior Support Specialist

    Customer Answer

    Date: 06/23/2025

     
    Complaint: 23458709

    I am rejecting this response because they knew who I was when they put my name on that box, it didn't require an email address. They knew who I was when they sent me that box with my home addressnot email address. They knew who I was when they were illegally took money out of my account for a product that I did not ask for and doesn'twork now, all of a sudden they don't know who I am because of my email address. The fraudsters literally just showed that their sole purpose is to deceive and then refuse to accept responsibility. But for good measure, I will add my email. Address to the conversation it's just to be a good sport. ************************** know exactly who I am...I the one who has kept it real in all my email responses.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:05/23/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have sent 3 emails since March 2025 to cancel the monthly subscription. The product changed. Originally the capsules were brownish. When I received my March order the capsules were smaller and white! I asked why numerous times and finally was told they are using a different type of the previous product! Since March I have been trying to cancel my subscription. I was told it would be cancelled but it hasn't been! This is awful!

  • Initial Complaint

    Date:05/22/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The transaction took place in March 2025. I ordered Nova health supplements. I have been charged $463 to my credit card and did not receive the product. When trying to contact company I have not been able to reach anyone to help me find out the status if where or when my product will be arriving. My credit card was charged at least 3 times for $155 each time. I stopped my credit card. I would like reimbursement from Nova Health for what I have paid.

  • Initial Complaint

    Date:04/12/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a one time trial and keep receiving & getting billed for product. I would like a refund & to have no more billing or product sent.

  • Initial Complaint

    Date:03/29/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered their so-called weight loss pills on 24 Feb 2025, 6 bottles for $155.94 after their website said I would get to my desired weight by June 2025. I have been on pills as stated by them since I received them.I have not lost a pound. When I contacted them on 24 Mar 2025, I was contacted by them on 25 Mar, and was told they have cancelled my subscription. I never subscribed to them for repeat bottles.They told me, they have a no return no refund policy. So, they can make false advertising claims, and when their product don't work, the customer(s) have to suffer. is this fair and proper?I acted in good faith and they are ******* many people have they scammed this way? How many complaints have been filed against them with BBB and throughout the country?I do not believe they will respond. Fortunately, I know ***** *** ***** from the ***************************. If Nova fails to act in Good Faith, I will have to email ***....This business needs to be closed down and people compensated for their false advertising.

  • Initial Complaint

    Date:02/11/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was only ordering a 1 month trial and did not authorize or request reoccurring orders, I filed out the form online per their instructions requested this subscription to be cancelled and the autopay to be stopped and I received an unwanted bottle yesterday! I cant communicate with anyone no one replies its very frustrating! IF THE AUTOPAY AND SUBSCRIPTION IS NOT TERMINATED IMMEDIATELY AND REFUNDED IM FILING A COMPLAINT AND WILL INITIATE LEGAL ACTION !

  • Initial Complaint

    Date:12/14/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a one month trial for the product marketed on Instagram as "Nova" from,the company called NovaHealth for $49.50 which I received in October 2024 as a weight loss product. It does nothing but I thought well it was just one month and that was that. Well, I subsequently have received one a month each for $49.50 in November and now in December. Their "help support" email gets bounced back to me. There is no customer service number anywhere and I have tried various phone numbers to no avail. This latest package has a return address of ********, ** but the previous ones were from *************. In each case, I cannot find a company or phone number that corresponds to the name of the product. It is all over Instagram. I just want the deliveries and the charges to stop. Of course I would like my money refunded and I would be happy to send this bogus product back but I will settle for never hearing from them, never getting another delivery of this product and never being charged again.

  • Initial Complaint

    Date:12/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was charged for something I never ordered.

    Customer Answer

    Date: 12/12/2024

    They said when they get the product back, they will refund my money, but they keep sending the product to me over and over and over. I keep sending it back,but again the next day someones back dropping it off at my house ,then I sent it back again then the next day it comes again. I have contacted these people several times but all they do is just email saying when we receive the product back will refund you I dont know what to do.

Nova Health is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.