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Business Profile

Online Gaming

Triumph Labs, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/27/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i am trying to dispute a series of transactions on my debit card related to the app Triumph. On May 19, 2025, between 5:23 AM and 7:37 AM, I made payments totaling over $500 for what I believed was a legitimate tournament. At the time of the transactions, I was unaware that the app was a fraudulent gambling platform. I initiated these payments in good faith, thinking I was participating in a legitimate event, but after discovering that Triumph is involved in fraudulent activities, I attempted to contact their support team for assistance. Unfortunately, despite several attempts to reach out through both their support page and email, I have not received any response. They only said they cant refund to dispute with my bank and my bank cannot dispute fraud activity Here are the details of the transactions: Date: May 19, 2025 Time: Between 5:23 AM and 7:37 AM Total Amount: Over $500 Description: Triumph Tournament Given that I was unaware of the fraudulent nature of the app and have been unable to resolve this issue with their support, I am requesting that you investigate these charges and reverse the payments. Please let me know if you need any additional information or documentation to proceed with the dispute. thank you

  • Initial Complaint

    Date:05/19/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been scammed by this app on separate occasions and reached out to support and not heard back, losing out on over $1500. The games glitch and turn off, and when you try to contact support you dont hear back from them. I reached out on 3/2/2025 and never got a response and continue to have issues. Im seeking a refund for the amount.

Triumph Labs, Inc. is NOT a BBB Accredited Business.

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