Complaints

This profile includes complaints for Kabam, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kabam, Inc.

  795 Folsom St. STE 600 San Francisco, CA 94107

• 

  Kabam

  6500 River Place Blvd Bldg 1 Austin, TX 78730

• 

  Kabam

  200 1132 Alberni St Vancouver, BC V6E 1A5

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just want them to explain how they ban accounts. What is their basis. They allow multiple devices and mulitple accounts and then they accuse accounts that are sharing. Please let them remove the punsihment of permanently closing the accounts. I have spent money with the game how can I share and cheat. I play fairly. My accounts progress was not fast and not even slow. What is their basis of sharing.

  Business Response

  Date: 08/03/2025

  Hello,
  
  Thank you for contacting Kabam Support. After reviewing your case, we understand you have some concerns regarding your account closure.
  
  As private information is involved in this matter, we are unable to provide further detail via the BBB platform. We would like to inform you that the support ticket #****** has been created, please refer to this ticket for detailed information.
  
  Best regards,
  
  Kabam Support

  Customer Answer

  Date: 08/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** **

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is an absolute farce. They have changed requirements for completing certain tasks, then will not acknowledge it. They will instead attempt to redirect the complaint elsewhere whenever you bring this to their attention, say that it's a "known issue" but describe a completely different issue. It was not, in fact, a known issue but an update within the game. This update us game breaking and makes the game completely unplayable for myself and others that have worked hard to do such tasks, only to have those abilities stripped away from us.

  Business Response

  Date: 03/08/2025

  Hello,
  
  Thank you for contacting Kabam Support. After reviewing your case, we understand that you have some concerns regarding .
  
  Before we can discuss any specific details related to this matter, we will need to verify ownership of the account in question. Therefore, we have created a support ticket 755190 within our system in order to reach out to you directly. A message containing the necessary account verification details has also been sent to the email address associated with your BBB case.
  
  Please check your email inbox for this message, and reply to it at your earliest convenience with the requested details.
  
  Thank you in advance.
  
  
  Kind Regards
  Kabam Support
  

  Business Response

  Date: 03/08/2025

  Hello,
  
  Thank you for contacting Kabam Support. After reviewing your case, we understand that you have some concerns regarding .
  
  Before we can discuss any specific details related to this matter, we will need to verify ownership of the account in question. Therefore, we have created a support ticket 755190 within our system in order to reach out to you directly. A message containing the necessary account verification details has also been sent to the email address associated with your BBB case.
  
  Please check your email inbox for this message, and reply to it at your earliest convenience with the requested details.
  
  Thank you in advance.
  
  
  Kind Regards
  Kabam Support
  

• Initial Complaint

  Date:02/07/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I would like to report an issue with Kabam, which unfairly suspended my account before the end of a 3-month paid offer with daily rewards. This suspension occurred 15 days before the offer ended, depriving me of the most valuable rewards that I had rightfully paid for.Despite my attempts to resolve this with Kabams support, the company refuses to provide any compensation or fair solution. They rely on their Terms of Service, but these cannot override consumer protection laws in ****** and *******I am not requesting a refund but a fair resolution, either by reducing the suspension period or restoring the lost rewards. This situation constitutes an abuse of power and a violation of consumer rights, and I am seeking intervention from the appropriate authorities.Thank you in advance for your *************** regards,

• Initial Complaint

  Date:10/21/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So i switched from android to iphone in the beginning of January 2024 and *** been trying to gain access back to my account from a game called Marvel Contest of Champions. I dont have access to the email i used so submitted a request to switch emails. The questions that they ask are very stupid and seems like they want to s**** you over. They are very annoying and take hours to respond. One of the questions that im stuck on is Date my account was created and they have nothing to help provide when it was created. Same thing with Original player name. Ive been asking and they say the same thing everytime and they dont try to resolve the issue.

  Business Response

  Date: 11/05/2024

  Hello,
  
  Thank you for contacting Kabam Support. After reviewing your case, we understand that you have some concerns regarding account ownership verification.
  
  After further review, I was able to confirm that a recent email change was completed in support ticket 675507 within our system.
  
  At this time it appears that your issue has been resolved but be sure to let us know in your ticket if you require further assistance.
  
  Thank you in advance.
  
  
  Kind Regards
  Kabam Support
  

• Initial Complaint

  Date:09/16/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was compromised and then permanently suspended due to actions not taken by myself. Kabam closed my account completely out of the blue and when I explained to them my account must have been compromised they offered no understanding and were completely unwilling to help me or un suspend my account. I have spent a small fortune on this game and my account over the last 10 years and I find this lack of empathy or willing to help a longstanding customer absolutely disgusting. The severity of this action in closing my account permanently for a mobile game seems extreme and I want answers as to why they cannot give me my account back. **************** offers nothing but generic automated copy and paste responses and have not helped or shown any understanding of my situation. My pleas have gone completely ignored and after the thousands of pounds I have spent on this game over the last decade. To shut my account completely is unacceptable.

• Initial Complaint

  Date:07/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The problem with this company is that it does not provide customer service and uses deceptive and retaliatory practices to subjugate their clients. In the past I had serious issues with bugs in their game and when I used legally threatening phrases employees banned 2 of my accounts for no reason claiming I shared my accounts with someone else which was not true. Now I just recently reported a bug with their matchmaking system and provided pictures as proof and they just ignored the situation. If I complain too much I might get another ban. It seems like this type of retaliatory behavior and ignorance should be illegal but no money changed hands. I stopped spending money on the game after I lost over $1000 I spent building an account that was fraudulently banned in retaliation. If their actions are not punishable by law then karma will catch up to them for their actions.

  Business Response

  Date: 08/13/2024

  Hello,

  Thank you for contacting Kabam Support. After reviewing your case, we understand that you have some concerns regarding bugs and suspend or permanently closed accounts.

  Before we can discuss any specific details related to this matter, we will need to verify ownership of the account in question. Therefore, we have created a support ticket #****** within our system in order to reach out to you directly. A message containing the necessary account verification details has also been sent to the email address associated with your BBB case.
  
  Please check your email inbox for this message, and reply to it at your earliest convenience with the requested details.
  
  Thank you in advance.
  
  
  Kind Regards
  Kabam Support

• Initial Complaint

  Date:06/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been playing and spending so much money on this game and after becoming quite the expert on this app, I realized EXACTLY how many different ways the app is CHEATING people out of their money.One of the first types of cheating from their **( which you will hear a lot but nobody seems to know How it's being done)The Way that they cheat the players, is by checking to see if the player went and purchased " revives" with real money in order to continue.What comes next, is the same enemy that killed your character the first time in 5 hits, now does it in one or two instead, experienced players can tell the difference in the attack pattern the Computer takes and it is cheating on its move set, to where you CANNOT WIN.This is fixed gambling at its most deviousness.The ** will do moves that your exact same character cannot do, for an acute example: their ** enemy will throw a punch...but it's arms stay extended for a fraction of a second and when you counter by dodging and hitting them back, that " frozen" punch automatically disappears and you get hit by the other hand.Imagine you are a boxer and I throw a punch at you and leave my arm extended W**TING for you to attack, and all of a sudden you dodged, threw a punch ( THAT WITH ZERO DOUBT) should have hit me, and then you get knocked out by an invisible punch...from nowhere....yeah it's bad The third way they cheat is by chance manipulation, whereas if you purchase a random ******* in order to try for the character you wanted, they give you lower and lower odds based on the number of times you purchase them...this is exchange fraud and I caught them on it, and they tried to explain it as a glitch....this app has been around since 2015, they are among the most evil company I have ever seen.They also censor words that have zero reason to be censored like the word cheater or I've been cheated in this game.Finally another way they are fraudulent is by the way the ** only reacts to your finger moving on the scren

  Business Response

  Date: 06/25/2024

  Hello,
  
  Thank you for reaching out. We understand you are requesting refunds as you encounter issues in the game. 
  
  As private information is involved in this matter, we are unable to provide further details via the BBB platform. We want to inform you that a new support ticket ****** has been created in our support system, our team will reach out shortly.
  
  Best regard,
  

  Customer Answer

  Date: 06/25/2024

   
  Complaint: 21888823
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 06/26/2024

  So this company deals in obfuscation and lies and consumer fraud, the writing is Way too tiny to read AND YOU CANNOT ENLARGE IT( even with third party software)

  Because they WANT to be able to say it's in the byline or it's in the terms of agreement, but you OR NOBODY that plays this app can read it, to prove this point, on their own twitch stream, the host said he had to go to a computer in order to read the text.

  Furthermore every single person in the global community chat says that they are censored when they try to say" this AI is cheating and unfair" that is NOT a censored word and it's not profanity in the slightest.

  They suppress any attempts to talk about the cheating done by their company and claim that they are a ***************** yes they said that on air) however their holdings are LLC in **********, so they are subject to California laws against the types of gambling and cheating and phone overheating issues that arise,

  They TELL players that they are in ******, on order to stop any legal complaints and filings against them.

  I have SEVERAL times demonstrated the cheating that is occurring and they NEVER admit to anything the ENTIRE TIME they have been around, and that should be a red flag in itself.

  I am in **************** and I play with a lot of ex-military persons in my alliance and we talk in the chat.

  They also are using lightning speed upgraded processing in order to make Certain that you cannot win without paying to do so.

  The way this is done is by using the touch of your fingers as the response to attack you, thereby making sure you cannot respond in the 10th of a second time it takes their AI to hit and kill you, just so you have to purchase another revive to continue.

  I want my money back or I will definitely file suit against them

  Business Response

  Date: 06/27/2024

  Hello,
  
  Thank you for writing back to **. I understand you have additional concerns regarding your experience within the game.
  
  At this time, I see we have an open ticket in our support system for assisting you directly. Please refer to ticket 620730, so our team can further address your concerns. You may reply to our message from your email inbox or log into your support portal using the 'Sign in' option on the upper right corner of the screen.
  
  Best regards,

• Initial Complaint

  Date:06/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gameplay issues and denying to help I've submitted too many requests to them by explaining issues that there's something wrong with the game and I'm receiving too many bugs, unfair conditions while gameplay on their game However, they deny to investigate the reason by simple templates that there's no issue and the problem is on my end I know that the issue isn't on my end and I've been facing too many times the issues on which game being too unfair and conditions aren't matching during the match

  Business Response

  Date: 06/20/2024

  Hello,
   
  Thank you for contacting Kabam Support. After reviewing your case, we understand that you have some concerns regarding .
   
  Before we can discuss any specific details related to this matter, we will need to verify ownership of the account in question. Therefore, we have created a support ticket #****** within our system in order to reach out to you directly. A message containing the necessary account verification details has also been sent to the email address associated with your BBB case.
   
  Please check your email inbox for this message, and reply to it at your earliest convenience with the requested details.
   
  Thank you in advance.
   
   
  Kind Regards
  Kabam Support

• Initial Complaint

  Date:01/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been playing Shop Titans, a game Kabam owns, ******** everyday for nearly 18 months and have spent ******. I have never cheated and would have no reason to do so. However, one day I found a technique to make a lot of in-game currency fairly. Then I got banned a couple days later. They told me I was botting which was completely untrue. I submitted an appeal and they said they forwarded it to QA for review. Didn't hear back for over 4 hours so I asked in the official Discord for an update. They said I was rejected. Basically told me they can't do anything. So I sent another appeal through their support system but they said they wouldn't look at it. I kept trying to insist I didn't cheat and if you look at my play history, it's obvious I have a pattern of pushing the limits, but they basically cold shouldered me. Now I feel I wasted my time and money being one of their most dedicated players. I should not be punished for simply being good at their game. I did not violate any of their rules.

  Business Response

  Date: 02/13/2024

  Hello,

  
  Thank you for contacting Kabam Support. After reviewing your case, we understand that you have some concerns regarding your permanently closed Shop Titans account, which is supported by another team.

  Before we can discuss any specific details related to this matter, we will need to verify a few pieces of account specific information. Therefore, we have created a support ticket #****** within our system in order to reach out to you directly. A message containing the necessary account details has also been sent to the email address associated with your BBB case.

  Please check your email inbox for this message, and reply to it at your earliest convenience with the requested details.

  Thank you in advance.
  
  Kind Regards
  Kabam Support

  
  

• Initial Complaint

  Date:07/26/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kabam, *** is a mobile gaming developer, which continuously sell their players offers that are misleading and misrepresent products/services/gaming bundles offered. They refuse to refund players/consumers who are unhappy about the bundles they were tricked into buying. As a matter of fact, anytime a player reaches out with a complaint on their forum, Kabam moderators delete the post in some cases threaten to ban persons who posted said complaints, which is a direct violation of the FTC's Consumer Review Fairness Act. I've provided an example below. A very blatant example of their unfair selling tactics is currently being offered in the game. They're running a summer event that gives daily rewards when objectives are completed. They are presented as a calendar in two separate tracks; Gold which is free and Platinum for $9.99. In addition they are selling "double track event boosts" which allow you to access the rewards ahead of time. These are sold in bundles of 7 days for $4.99. However, they are now refusing the advance access to rewards from both tracks, stating that the boosts only apply to the platinum track. Many players including myself thought this was a bug to be fixed. That is until we posted complaints to their forum moderators who have affirmed that the boost which they are selling as "double track boost" will only apply to the platinum track rewards. While the Gold track rewards will be released one day at a time. Why would Kabam explicitly call this offer a "double track boost" when they never intended to honor the boosts for the two tracks. This is just one example of how Kabam scams its consumer base with absolute impunity.

  Business Response

  Date: 08/10/2023

  Hello,
  
  Thank you for contacting Kabam Support. After reviewing your case, we understand that you have some concerns regarding refunds and moderators of our Marvel Contest of Champions forum.
  
  I understand you are not requesting a response and this BBB Case is for informational purposes only. However, if you would like to discuss this matter further please submit a new support ticket via the following link:
  
  ********************************************************************

  As private information is involved in this matter, we are unable to provide further details via the BBB platform. 

  Thank you in advance.
  
  Kind Regards
  Kabam Support
  

  
  

  Customer Answer

  Date: 08/10/2023

   
  Complaint: 20380967
  
  I am rejecting this response because I brought this complaint directly to you first. You've ignored and dismissed all of my attempts to resolve this with you. Additionally, I'd love to learn what private information you're referring to. Why does this reply have a threatening tone? Is it because I'm reporting your fraudulent activity publicly?
  
  Sincerely,
  
  J C

  Business Response

  Date: 08/17/2023

  Hello,
  
  We understand your concerns regarding refunds and moderators of our Marvel Contest of Champions forum but it is our policy to not discuss concerns that *** disclose account specific information publicly. 
  
  You stated previously that you are not requesting a response and this BBB Case is for informational purposes only, but we will gladly discuss this matter further if you would like to submit a support ticket via the following link:
  
  ********************************************************************

  Thank you again for bringing this information to our attention.
  
  Kind Regards
  Kabam Support