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Business Profile

Online Gaming

Chumba Casino

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Reviews

Customer Review Ratings

1.83

Average of 62 Customer Reviews

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Review Details

  • Yolanda S

    Date: 03/22/2024

    So I played here for about 6 months all was going well until I won a major pot for 4800 then agree that I never could win anything and if I did it wasnt more than 100 dollars so last night I played $1700 dollars within no luck whatsoever to find out a while ago they deactivate my acct for what reason ? Dont play here they do not give u any bonus at all and will at the begin wheel u in by giving u little deals etc never again

  • Phillip R

    Date: 03/15/2024

    Had several sweeps entries I mailed in months ago never heard anything back,,,figured after the 5th one it's probably a spam or referral scheme.....

  • Andrew F

    Date: 03/09/2024

    Chumba Casino deactivated my account, claiming that I violated their rules, but they will not state what I did to violate their rules. I had mailed several hundred letters, requesting sweeps coins, and by deactivating my account they avoid having to pay me for them. This is fraud! In order to be a sweepstakes, and not an illegal gambling operation, they are required by law to offer people the option to play for free.

  • Chelsea B

    Date: 03/08/2024

    I signed up on Chumba Casino in March ******************************************************************************************* short, I was able to mail in sweepstakes envelopes worth 5 Sweeps Coins each to play and redeem for real dollars. Ive been regularly mailing in sweepstakes envelopes as well as purchasing my own play on the website up until yesterday.Yesterday morning, I logged into my account and received a warning message that I had violated one of the ****************** clauses: 3.3.3.3 states to make sure we dont use a VPN or try to fake our location in order to earn sweeps coins through the sweepstakes program. It also outlines to not create codes for sweepstakes envelopes under anyone elses log in, etc.But I have done none of those things or anything to violate their terms and conditions.I opened a system ticket on their website asking for a complete review of my account and show me proof of any violations. The only response Ive gotten so far is they have forwarded my email to the relevant team. Many others have requested a review, received the same generic response, and are still waiting months later. Im not optimistic based on this feedback VGW is mass-deactivating accounts for no specific reason or honoring anyones requests for proof of violations. Sweepstakes is how this company remains legal in the US, yet they are deactivating sweepstakes participants in mass numbers.

  • Scott P

    Date: 03/08/2024

    I was deactivated for the 3.3 violation without any explanation just a template response. When I requested specific information on what I did to violate the terms I received another template response that they could not tell me anything more. I believe I followed their terms the entire time. I would not spend a dime with them.

  • Amity V

    Date: 03/04/2024

    CHUMBA casino is a scam and fraudulent casino site. I have been playing on Chumba for less than a year. I log in daily and play slots and card games . I learned about writing in to their sweepstakes for sweeps coins in June 2023. i then got a 3.3 warning back in December 2023 along with 100's of other players on that site. Now got banned from the site and all my gold coins and sweeps coins are taken because i can no longer access the site. I had $65 in sweepcoins and over ******* in gold coins to be used and lost all of it. I contacted support asking for an explanation because i always followed all Chumbas Terms and conditions and sweeps rules. They responded that they are unable to provide any further details regarding the ban. CHUMBA, If you are going to offer a sweepstakes to people, then you need allow them to write to the sweepstakes. stop banning people because they write in to the sweepstakes that YOU offer and taking all of our money we have in our sweeps account!! Rip off !! This is discrimination and fraudulent activities on Chumbas part!! a lawsuit needs filed against Chumba for illegally banning accounts and taking our money!!

  • Sarah W

    Date: 03/04/2024

    Was deactivated and when asked for clarification they would not provide me with any further information. I assumed they would do a thorough investigation but I believe they are just deactivating people when they want. Just disappointed with the lack of accountability this company has when dealing with customers. Super disappointed I have put money and time into this company.

  • Quan C

    Date: 03/03/2024

    Got deactivated for 3.3 Rule violation they claim. I asked for proof and still waiting for a reply. I have not violated any rule. The only thing I think I did, was I wrote and sent out alot of postal weekly. And I don't see any rules restricting how many you can send.

  • Anne H

    Date: 03/03/2024

    I have a Chumba account and I wrote postal requests for at least 4 months and suddenly they deactivated my account for no reason. I followed all their rules, I was verified and suddenly my account is gone right after I bought a package at 20% off. So I lost all the interim postal requests plus they took my money and I cant even get into my account so beware as I understand it has happened to many people. The thing is I emailed to find out why and they never gave me an answer. What a scam.

  • shawn m

    Date: 02/28/2024

    Do not deposit any of your money! They will deactivate your account for false reasons and you will never get your money out.

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