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Business Profile

Online Education

Whitehat Education Technology, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 33 total complaints in the last 3 years.
  • 16 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/24/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 12th Apr 2022 Amount of transaction: USD 5700 Nature of business: Enrolled in 300 coding classes.Details: I signed my daughter up for 300 Coding classes with BYJU'S FutureSchool (Whitehat Education Technology LLC, A/C No. - **************). We still have around 180 classes left. BYJU has stopped providing classes since June of this year because of technical issues or because their teachers refuse to give courses because they are not getting paid. I have been following up with their support team but have not had any success.This is resulting in a loss of education for my child and pain and frustration for the entire family.At the least, I want a refund for unused classes so my daughter can continue her coding education.Please help

  • Initial Complaint

    Date:08/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed my son up with BYJUS online school for coding and keyboard. I paid for 48 coding classes and about the same number of music classes online. I paid for all the classes up front with the uderstanding that if I was dissatisfied with the classes at any time, I could cancel and receive a refund. For the last two months, we have been au able to have regularly scheduled lessons due to one issue or the other. I reached out multiple times via phone and email about either counting regular classes or refunding me the money. I have not heard back from anybody at BYJUS so far.

  • Initial Complaint

    Date:08/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - March 14, 2024, I requested tutoring online classes for my son. I've been speaking with a gentleman by the name by *********************** *************************************** and via Whatsapp ****************)- I requested month to month never yearly subscription.- At no moment we agreed on a subscription. I approved to do the tutoris month by month.- On April 30th, 2024, I contacted ***** to advise that I would not continue with the classes. He offered to cancel and confirmed that I would not be charged. - On May 24th,2024, I contacted him again and asked him to refund the new charge. He texted me back and confirmed that I would no longer be charged and that I would get a refund. - June 24th, 2024, Contacted ***** again asking him Why I was still getting charged and to inform that I never got my refund back.- July 2nd, 2024, I contacted ***** again, he mentioned he was off but he will take care next day.July 9th,, 2024 , I contacted him again. he said he was working on it, that he would share an update by the night. But he never did.- July 20th, 2024, contacted him, He read the message but never returned back to me.July 22, 2024, Again contacted *****, he read the message but he never got back to me.- August 5th, 2024, Again contacted him but he never got back to **** send a dispute to my credit card. I'm waiting on dispute.WHITEHAT EDUCATION TECHNOLOGY PRIVATE LIMITED 2nd Floor, Wework Chromium *************************, ******* (E)******, ***********, ** - ****** GSTIN 27AACCW2956J1ZY HSN ****** US Address:WHITEHAT EDUCATION TECHNOLOGY LLC ********************************************************************************************************** ************ ********************************

  • Initial Complaint

    Date:07/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to submit a formal complaint against ****'s on behalf of my son, who is enrolled in their programming course. Despite full payment and an accumulation of 97 unused credits, we have faced significant difficulties due to Byju's failure to provide customer support and to fulfill their ********************** commitments.The value of these unused credits is approximately $2,908.06, calculated based on Byju's current per-class price of $29.98 and their semi-annual plan pricing of 48 classes at $1,439.Our main issue is ****'s complete inaccessibility regarding customer service. Despite numerous attempts to contact them over the past week, including emails and multiple phone calls including calling office in *****, we have received no responses, rendering us unable to use the paid services or to formally request a refund. The lack of support is particularly concerning as it impacts my son's education directly, highlighting a critical need for reliable educational support from Byju's.As per their service agreement, Byju's is obligated to provide continuous customer support and ensure course completion for enrolled students. Their failure to meet these obligations has not only stalled my son's educational progress but has also forced us to seek alternative educational solutions, incurring further costs.Given these circumstances, we request the BBB's assistance to either facilitate a dialogue with ****'s leading to a resolution or secure a refund for the unused credits. We are open to a constructive resolution if Byju's can guarantee improved support services.

  • Initial Complaint

    Date:07/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $1000 to ******************** for renewing my son's online coding classes on 5/30/2024. The 1st class for what I renewed for should be 8 weeks later. But there was an issue in the class cause classes can't go on. I have emailed, called, texted, chatted through ****'s website multiple time tried to get in touch with their company to have this issue fixed so that the coding class can go on. I even emailed their CEO through their website. But nobody responded. The 1st email was sent on 6/27/2024, the 1st call was on 6/29/2024, and the 1st text was sent out on 7/9/2024. But none of them get response. I was told that I can cancel the class any time. On 7/21/2024, I emailed asked for refund since nobody from ****'s responded and fixed the problem for me and classes can't go. But still nobody responded. I am filing this complain hope to get my $1000 renew fee back and $200 for the classes couldn't processed reimbursed.

  • Initial Complaint

    Date:07/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Request for Full Refund Due to Non-Delivery of Services To Whom It May ********* am writing to formally file a complaint against ****'s ************** following multiple failed attempts to resolve significant service delivery issues directly with the company. After paying $1800 for a package of educational services, my child has received only one class in over three months. The majority of scheduled classes have been canceled, or the instructors have failed to appear, without any prior notification or appropriate follow-up support.This lack of consistent instruction has not only wasted financial resources but has also significantly disrupted my child's learning progression. Any progress and skills my child may have initially gained from the program have now been lost due to the irregular and infrequent nature of the classes. This regression in my child's educational development is deeply concerning and completely unacceptable.Despite repeated attempts to address these issues through ****'s customer service channels, the promised remedies have not been fulfilled. Furthermore, recent attempts to contact their support team have been unsuccessful, as their phone system appears to be non-operational, raising concerns about their ongoing business status.Given the chronic under-delivery of the purchased educational services and the lack of adequate customer support, I am requesting a full refund of $1800. This request is based on non-fulfillment of contracted services and an apparent disregard for customer satisfaction and support, which is unacceptable and unprofessional.Attached are all relevant documents, including payment receipts, correspondence with ****'s representatives, and records of the canceled or unattended classes.I trust that the BBB will assist in resolving this matter effectively. Thank you for your attention to this urgent issue.Sincerely,*****************************

  • Initial Complaint

    Date:04/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 31, 2023, I paid $2037 for a multiyear subscription to coding classes for my 10-year-old son. I was told I could cancel at any time for a refund of the remaining classes. Two days ago, I stopped being able to access the website. My son's class was scheduled for this evening, so I emailed my assigned BYJUs consultant to ask for assistance. His email bounced back, saying it no longer existed. I can no longer login to my account or access my student dashboard. That means my son cannot take classes, and I cannot cancel them. I've been on hold by phone with BYJUs trying to fix this, but no one is responding.

    Business Response

    Date: 05/09/2024

    Dear ********************,

    Greetings from BYJU'S FutureSchool. We have reviewed your concerns in full. On behalf of the entire BYJU'S FutureSchool family, we sincerely apologize for any inconvenience caused by our business.

    Our Customer Concern team attempted to reach you by telephone unsuccessfully this week. They shall continue to try to connect with you.

    Please do not hesitate to contact us directly with any questions at our U.S. concierge line: **************.

    Kind regards,

    The BYJU'S FutureSchool Team

  • Initial Complaint

    Date:01/17/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We subscribed to a service owned by this business called Epic! during the pandemic as recommended by my daughter's school to provide books to read online. She has aged out and is no longer interested. I canceled in September (confirmation email screenshot included) and was told the subscription ends 10/3/23. I noticed that the company continued to charge my account on 10/6, 11/6 and 12/6. I sent three complaint messages to the company through their site. I get the same message with the same text "'m sorry, but we do not refund charges for Epic subscriptions. We inform customers when they activate their Epic accounts with their payment information that the first month is free, and that the subscription will continue at price/month thereafter. Customers can cancel their monthly subscriptions at any time and can contact us here to help with cancellations." But if I log on to my account, it says "canceled." (screen shot included) I reached out to my credit card company, USAA, and filed a complaint through them. They agreed that I was wronged by this business and refunded 3 months for a total of $23.97 but Epic! is continuing to charge me $7.99 each month. I want them to stop charging me and to refund the January charge. I also want it to be on record that this company is fraudulently charging people.

    Business Response

    Date: 01/18/2024

    Thank you for contacting Whitehat Jr. This complaint does not pertain to our Company. Please contact epic! at its own BBB listing, under Epic! Unlimited Books for Kids. We consider this case closed. Thank you.

    Customer Answer

    Date: 01/19/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:01/11/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a horrible company. They start with great customer service and then your ambassador disappears. My son took 2 sets of courses, almost 2 years and it was way too easy and they refused to change the curriculum. We were extremely frustrated with their customer service when we had an issue, however, they never stop contacting us to buy more classes. Finally, we decided we needed to leave. We were credited the remaining credits we never used, however, they were supposed to give a $200 Amazon gift card with both sets of classes. They never gave them to us and we asked a million times. They admit they never gave the second one. They say they sent the first one but I never received it and searched my email and they refused to resend. In addition, anytime we needed to reschedule a class, their app and website did not work correctly (pretty bad for a coding school), making it impossible to reschedule so it just counts it as a missed credit. I discussed this with them over and over and sent screen shots. I always just get responses that theyll escalate it and then I hear nothing further.I have been communication with the back and forth over and over and over as I feel we should be owed the $400 in Amazon gift cards and the approximately $500 in credits missed due to their system errors. They refuse to do it pay anything.

    Business Response

    Date: 01/18/2024

    Dear *******,

    Greetings from BYJU'S FutureSchool. We have reviewed your concerns in full. On behalf of the entire BYJU'S FutureSchool family, we sincerely apologize for any inconvenience caused by our business.

    After a review of your account, we confirm that you made two (2) purchases totaling $3,936 for 192 credits. These purchases occurred on: (#1) 7 Sep 2022 for $2,112 for 96 credits; and (#2) on 11 July 2023 for $1,824 for 96 credits.

    Thereafter, you completed 118 classes.
    8 classes are counted under student absent.

    Your expired credits were reversed and we have not deducted any amount for the same. The amount refunded to you was $1,254 for 66 class credits on 27 Dec 2023.

    A $200 Gift card was sent you on 20 Oct 2022.
    No gift card was dispatched for the 2nd payment. 

    No further payment is owed.

    Please do not hesitate to contact us directly with any questions at our U.S. concierge line: **************.

    Kind regards,

    The BYJU'S FutureSchool Team

    Customer Answer

    Date: 01/25/2024

     
    Complaint: 21123829

    I am rejecting this response because this the same response I continue to receive.  I would like refunded for the missed credits, as we were never able to reschedule due to the app/website not working.  In addition, although we cancelled during the second set of classes, we were about half way through the classes and the gift card should have been sent already.  I inquired about this more times than I could count.  Finally, I asked for that email with the original gift card provided in 2022 be resent as I never received it and cannot find it.  I see the screenshot on your end, but that does not prove to me it was actually sent.

    Sincerely,

    *****************************

    Business Response

    Date: 02/02/2024

    ******************- Hello again from BYJU'S FutureSchool. We sincerely regret any inconvenience you have experienced in your refund request. Your refund for the eight (8) class sessions missed due to absence has been processed and should be completed by 9 Feb ****. According to records provided by ****, the **** gift card was issued to you properly and actually claimed by you in your **** account. We consider this matter closed. Please do not hesitate to contact us with other questions at our U.S. concierge line: **************. Kind regards, BYJU'S FutureSchool.

    Customer Answer

    Date: 02/07/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:12/18/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Byjus promised to give $400 referral bonus after the person referred joins and 5 classes are completed. I had referred *** and he has joined and already passed too many classes. Even after constant follow-up Byjus keeps giving up reasons like our Amazon account has come problems etc. I am fed up with the constant excuses and need them to give the $400 Amazon gift card immediately. I had also escalated the issue with their *** and the *** doesn't even care to respond.

    Business Response

    Date: 12/30/2023

    Dear *******,

    Greetings from BYJU'S FutureSchool. We have reviewed your concerns in full. On behalf of the entire BYJU'S FutureSchool family, we sincerely apologize for any inconvenience caused by our business.

    We are investigating your concern. We apologize that we do not have an update yet due to the holiday season impacting our operations. Thank you for your understanding and patience.

    Please do not hesitate to contact us directly with any questions at our U.S. concierge line: **************.

    Kind regards,

    The BYJU'S FutureSchool Team


    Customer Answer

    Date: 01/02/2024

     
    Complaint: 21026542

    I am rejecting this response because: It has been more than 2 months since this issue has been going on. Nothing to do with current holiday season.

    Sincerely,

    *******************************

Whitehat Education Technology, LLC is NOT a BBB Accredited Business.

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