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Business Profile

Online Education

Creativebug, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Education.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/22/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I discovered an unauthorized charge on my credit card account and emailed the Company about it. The Company informed me, that I signed up for the monthly subscription. I explained to the Company, that I never signed up nor did I want any subscription. I also stated to the Company that this unauthorized charge. The Company ignored my issue. I again got another charge from the Company in November ******* for $7.95! Thats not right.

    Business Response

    Date: 12/27/2024

    Hello, and thank you for reaching out about this issue. It appears that you have contacted us twice, each time after signing up for a subscription and after the initial charge was processed. You signed up on 05/08/24. After your 60 days free trial you were charged the initial payment on 07/07/24 and then you cancelled on 07/08/24. You viewed several classes in May of 2024 and on 07/14/24 (after cancelling but while your subscription was still active until the end of the billing period). You contacted us on 07/07/24 and 07/10/24 stating that you never signed up and wanted a refund. We advised that your subscription was cancelled, and you would not be charged further, but that we were not refunding because you had used the subscription. We explained that if the subscription and charge were truly fraudulent, to dispute with the bank so no one could fraudulently use your information again. 

    It appears that you then signed up again 09/30/24, viewed multiple classes this same day, and after your 60-day free trial, you were charged the initial payment on 11/29/24. You contacted us 12/10/24 citing another charge from our company, and that you have no interest in being a member. We cancelled the new sub that day. Both free trials were started with separate credit cards. Someone would have needed to steal multiple credit card numbers and your information in order to be able to sign up under your name, email address, phone number, address and different payment methods. If you do feel that these charges were fraudulent, we recommend reaching out to your bank. Please let us know if you have any questions by reaching out to ************************************************************.

    Business Response

    Date: 02/04/2025

    Hello - thank you for writing in about your account. We've reviewed your account history and it seems that you started a 60-day free trial in May 2024, and were charged on the 61st day after the free trial. You canceled the subscription the next day. Then, in September 2024, you started another 60-day free trial using the same account, and on the 61st day you were charged the first payment after the free trial. You contacted our customer support a few days later stating you were not interested in a subscription and that the charge was not authorized. We cancelled and you were not charged again.

    Both times you were advised to dispute the charge if it was truly unauthorized. Since you cancelled from within your account the first time and then on the same account, signed up for another 60-day free trial where you would have to login and enter payment info again, it seems that all of the account activity has been done by the customer. If you have any further questions, please reach out to us at ************************************************************.

  • Initial Complaint

    Date:01/05/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am LIVID. I saw I was being double billed for a ****** design space monthly subscription. When I called ****** I was told that their subscription was billed once a year. When I inquired about the monthly PayPal charge of $4.95 for CREATIVE BUG LLC, I was told that this was indeed NOT for ******. I was also told that sever people have called with the same issue and that many claims have been filed with the BBB.Is is for a ****************** craft member ship. I NEVER SIGNED UP FOR THIS! I proceeded to email ****************** billing and was told that I was never active on the system but did sign up for a monthly plan through ********* NO NO NO! I did NOT sign up! I don't shop there and did not purchase or use their craft subscription. ALL of a sudden I get an email saying my subscription is cancelled. WHAT subscription ???? I asked for my $150 back and for them to prove I had access to their service. They could NOT. Please help! I am a senior on a fixed income and would like my money back. Thanks!

    Business Response

    Date: 01/12/2024

    Hi *****, we're sorry to hear you've experienced confusion around your account. It sounds like you signed up for two separate services back in 2022 - one for Creativebug and one for Cricut. In early 2023, you reach out to our customer service asking what the services were, which our rep explained. They did not hear from you again until last week. After that exchange, the customer service rep cancelled your ********************** account as you clearly did not want the account any longer. If you have any further questions, please contact us at ********************************** and we'll do our best to help you. 

     

  • Initial Complaint

    Date:12/04/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Business Response

    Date: 12/05/2023

    Hello *****, Thank you for reaching out with your complaint. I checked with our customer support team and it sounds like they were able to resolve your issue by disabling your account and providing a refund. If you need anything else, please reach out to us at **********************************

  • Initial Complaint

    Date:03/27/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 19858751

    I am rejecting this response because:

    I thought these classes came with my sewing machine. I want my refund immediately.  

    Sincerely,

    *********************

    Business Response

    Date: 03/29/2023

    Hi *****, thank you for reaching out to us. We're sorry to hear that you did not use the site during the time you were subscribed to Creativebug. It looks like you contacted us on 3/24 with a complaint and our customer service rep asked if you would like to cancel your subscription, which she promptly canceled for you. You will no longer see charges on your billing going forward. If you continue to have issues, please reach out to us at **********************************.

    Business Response

    Date: 04/05/2023

    Hi *****, We're sorry to hear you had a misunderstanding when you purchased your sewing machine. If you could please share details of the offer you received, we would appreciate it. In the meantime, we've gone ahead and refunded your two months of membership payments. If you need anything else, please reach out to us at **********************************.

  • Initial Complaint

    Date:02/01/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company's unsubscribe button is a complete joke. It leads to a page where there are no options to unsubscribe. I have tried repeatedly over the course of a year to stop the emails. I finally got fed up enough to call creative bug to have the emails stop. The rep got my information and said he would stop the emails and I'm hopefully they will stop. However I should have never had to call in the first place. The unsubscribe button should actually work not lead to no where. This company should be required to fix the problem.

    Business Response

    Date: 02/13/2023

    Hi there, We're sorry to hear you had a frustrating experience unsubscribing from our email list. We have checked and can assure you that you have been successfully unsubscribed. If you continue to have problems, please let us know by writing to **********************************. 

  • Initial Complaint

    Date:12/27/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got an email from creativebug that my subscription was being renewed which i did not want. I tried to follow the steps to log into my account and it said that my password was not valid. I tried multiple times to change my password with no success. I have emailed them about this problem but always get the same response to update my password. I have looked unsuccessfully for a phone number to talk to a representative but have not been able to find one. I want to cancel my subscription and get a refund for the upcoming year.

    Business Response

    Date: 12/29/2022

    Hi there, after reviewing your account, it appears we received an email from you on 12/27/22 where you forwarded the password reset email and stated that you could still not login to your account, and you wanted to cancel. We responded the same day advising that your subscription was cancelled, and we provided you with a temporary password so you would be able to login to your account from there on out (temporary password is cbug2022). The subscription we cancelled was a monthly subscription, and it renewed automatically each month on the 20th. If you continue to see charges on your account, then you most likely have another account with a different subscription on it. Please let us know if you continue to see charges and we'll help you out.

  • Initial Complaint

    Date:12/22/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I began the free trial on 9/21/2022. In the confirmation email, I was told I can cancel before the 2 month trial ends and not be charged and was given two options to cancel. Email or call. My emails were ignored. The phone number giver was an automated answer and did not have the capability to cancel the Creativbug membership. I was then charged on 11/21/2022. Their website that you can cancel within your account page on their website, but the button that they claim is on that page to cancel is nonexistent on the actual page.I removed my credit card information from their website. My account page then said that my plan has expired on 12/13/2022. I was charged again on 12/21/2022

    Business Response

    Date: 01/03/2023

    Hello, apologies for the delay in reply over the holiday. The customer care team was able to locate your account and cancel the order. They have also processed a credit for the two charges back to the customer's account. Thanks for your patience.

  • Initial Complaint

    Date:12/09/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************on renewal policies of this company are horrible. I want a full refund.

    Business Response

    Date: 12/13/2022

    Thank you for reaching out to us and we're sorry to hear you had a frustrating experience. We would be happy to provide you with a one-time courtesy refund. A customer service rep will be reaching out to you directly to process the refund and disable your account. Please look for this email in the next 24 hours. 

  • Initial Complaint

    Date:09/28/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I somehow got a "free trial" of creativebug when I purchased some magazine subscriptions through a school fundraiser. When I noted on my credit card that I was being charged $4.95 monthly since October 2021 I tracked down the creativebug website to just cancel my apparent subscription. It wouldn't allow me to and instead instructed me to call a specific phone number for mags.com. The company I got the magazine subscriptions through. I called and they said they canceled it. 4 months later it still isn't canceled and when I called back again they said they could find no record of creativebug so couldn't cancel it. They then "escalated" my claim and put me on hold for over an hour to then inform me they submitted a claim to customer support and I'd hear from them in 3-5 business days. It is shady, unprofessional, and scammy. I want my subscriptions CANCELED, info scrubbed from their records, and preferably a refund.

    Business Response

    Date: 10/03/2022

    Hi there, we have heard from our magazine partner and they confirmed that their team was able to locate your order. They have processed a cancellation and a full refund of all of the charges. If you continue to have issues, please let us know. 

  • Initial Complaint

    Date:09/09/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************unt on my computer while talking to them. What I ultimately want from this, is for my account, that supposedly doesn't exist, to be cancelled, and for my information to be scrubbed from their website, particularly my credit card information.

    Business Response

    Date: 09/15/2022

    Hello ***, Thank you for reaching out to us. It looks as though your subscription was purchased through a 3rd party vendor and their customer care team was able to locate the order. They have canceled your subscription and provided you with a full refund of $14.85. If you continue to have questions, please let us know. 

Creativebug, LLC is NOT a BBB Accredited Business.

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