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Find a Location

Smule has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Smule

      139 Townsend St Ste 300 Suite 300 San Francisco, CA 94107-1922

    Business ProfileforSmule

    Music Distribution Companies

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    139 Townsend St Ste 300 Suite 300, San Francisco, CA 94107-1922
    BBB File Opened:
    6/8/2015
    Years in Business:
    20
    Business Started:
    2/15/2004
    Number of Employees:
    1
    Business Management
    • Jeffrey Smith, CEO
    Contact Information

    Principal

    • Jeffrey Smith, CEO

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/31/2023

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    Hello, I have used Smule for almost 10 months and my user name is MelodicMeasures, I activated this account originally through apple then i found a better deal on Smule.com in may 2023. I sent, as the account holder , a private collab to another user, however even though I set to private, it still let others join us. I reached out to Smule via tech support email for help and was sent that only the account holder can switch and I said I wasnt, so my account was then frozen. That was highly incorrect, I asked for assistance and shouldnt be treated this way. I have sent the required information but still waiting a response. I love the app but very leery now when asking for help and my account will be frozen for no valid reason.

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Gerald S

    1 star

    04/27/2024

    Racially biased- I have used this application and am an actual musician. I have been practicing on this app for over 8 years and decided to investigate the so called algorithm of this singing application - just as I suspected- takes your money first off and doesnt believe in racial equality at all, justifying exactly what I have been told by friends who leave the application- I am extremely hurt by the actions of smule - please investigate and understand the pain and suffering imposed on all of us by racial injustice and favoritism- I cant believe I am leaving a review here smarter than you think we may be and hope this app gets shut down due to the issue above- I never complain but now will due to this systemic issue that unfortunately continues to exist in our society and world today/ backed by people you never see but the underlying scrutiny is unbelievable- been investigating for almost 2 years now and have enough evidence to say something - please dont waste time or money on such a singing app as Smule- check it all out for yourself- I encourage it to see how favorable this waste of time is / I sing in real life and have never experienced treatment and unfairness like this ever - too many behind the scene involvement and then told is the algorithm of the application to justify the behavior of technology- unbelievable - as a musician they have never bothered to ask who I am .

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