Complaints

This profile includes complaints for Asana's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Asana has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Asana

  633 Folsom Street, Suite 100 San Francisco, CA 94107-3600

• 

  Asana

  1550 Bryant St Ste 800 San Francisco, CA 94103

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ?? Small Business Buyer Beware: Asanas Rigid Billing Policy Is Outdated and Customer-Hostile If youre a small business owner or solopreneur considering Asana for project management, think twice especially before opting into an annual plan. I was just charged $265 for another year of a service I barely used and had actively tried to cancel last year. Because I no longer had access to the original email tied to my account, I couldnt cancel at the time, and after a full week of back-and-forth to verify my identity and finally gain access, Asana still refused to reverse the charge.This experience has been frustrating and disheartening. Ive been a customer for three years, but their support team was completely inflexible even in light of the fact that:The account was largely inactive,I had tried to cancel previously,And I reached out shortly after renewal.Many **** companies especially those that understand the long-term value of goodwill offer far more reasonable policies:Notion, a challenger brand in the productivity space, provides pro-rated or full refunds if contacted shortly after renewal.Basecamp, a best-in-class tool built by people who genuinely understand small business needs, has a simple policy: If youre not happy, well refund youeven after months.Asanas approach, in contrast, feels outdated and overly focused on maximizing short-term revenue over user trust. That $265 may not mean much to a large enterprise, but for a small business? Its a significant hit especially for software that was barely used.Ive now canceled my subscription. If you value fairness, transparency, and support that actually supports you consider other options.

• Initial Complaint

  Date:06/02/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I deleted my Asana Rebel account about ten months ago. Or thought I had gone through all the steps to completely delete my account and data from this company. Their services were not up to what they advertised but I understood I paid for a year in May. I was willing to eat the cost and be rid of my mistake. However, on May 24, 2025 I was charged $119.99 for the app. I was alerted by my bank. Within hours I contacted Asana Rebel to stop the charge as I did not renew or have an account. They repeatedly told me they would not refund they charge and said I have a subscription. They said I should have gotten a reminder about the charge to which I told them via email I did not get a reminder. I told them they should be able to tell I deleted the account months ago and have not been active. I contacted them within hours of them putting a pending charge of my account and they will not acknowledge I do not want and made every attempt to be rid of this months ago. This is predatory subscription practices and I don't understand how they still have my information when I deleted it. I would like a refund and the company to delete ALL the data they have related to me and my account.

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Asana is a platform used by our marketing agency, C&D Advertising, and (Asana) is based in *************, which is why I am contacting you. Earlier this year, I began receiving a pop-up that identified me as a ******** resident (I am a southwest ************ resident, and my company's servers are in ****, ********) and kept on accepting Sale of **************** and Targeted Advertising, though every single time I logged in, I switched it to decline that. I have asked them to fix this, and worked with them for six weeks, and they have offered no resolution. They have blamed me and my company; I have cleared my cache repeatedly, removed my single extension and my company has no explanation for why they would think I am in ********. (They also presented this when I was working from western ****!) As a California-based company working under the ****, they should know better. They clearly made a change; I did not - and I worry how many of their clients' clients' data is being sold to enrich Asana. I value my data privacy, and clearly they do not. I have asked them to simply set the pop-up to NOT have Sale of ************* and Marketing be the default. Please help with this; a San Francisco company should not be doing this.

  Customer Answer

  Date: 06/23/2025

  From: English, ******* <****************************************************************************************>
  Sent: Monday, June 23, 2025 2:02 PM
  To: info <**********************************************************************************************>
  Subject: Complaint ******** against Asana

   

  Hello,

   

  Thank you for this update. The company has not contacted me or done anything to resolve the issue; my company made a change to protect me from this intrusion.

   

  When I have a moment, I will report them to their partner, ******, for this failure to adhere to privacy laws, including Californias.

   

  Thank you for trying to help,

  *******

   

  ******* English Senior VP for Strategic Development & Communications ************ (direct) ************ (mobile) ******************************************************************* Transforming Data into Essential Communications

  
  

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Asana Rebel has an auto renew policy with no email or other notification prior to thr annual charge, as many other subscriptions use. I was charged $119, I have not used this app at all, and contacted Asana Rebel within minutes of the charge going through to cancel the subscription and ask for a refund. The refund was refused.

• Initial Complaint

  Date:05/16/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged ****** after cancellation of a free trial. Refused to refund me. I am able to login to the site but it is requiring me to sign up and pay again before accessing workouts. They have charged me for another year but I am unable to gain access to the product. They have ceased to answer inquiries.

• Initial Complaint

  Date:05/15/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 13, 2025 I was charged for a subscription service I haven't used in 4 years with no prior notice that the subscription fee was due and would be charged. I requested a refund and a removal of the autorenew option on my account immediately and was told it was impossible to refund me, but they would remove the autorenew. There is no option for the subscriber to remove the autorenew for themselves within the user's account view, so I have to trust that this is true. This is entrapment.

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TRANASCTION DATE -4-15-25 I did not authorize a renewal of this subscription. I was charged ****** and i want a refund. This company does not allow you to speak to a person ony chats and emails. I received no notice that this was renewing. It was less than 24 hours after the renewal charge an dthey refuse to refund my money. I have accorind to them 2 weeks after renewal to cancel my subscription for a refund and they are refusing to give me one.

• Initial Complaint

  Date:04/04/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolutely terrible. first off, when you try to cancel, it will pop up an error message. you will need to contact customer service to cancel, but they will take 7-10 business days to response. then, i was told they will not be able to refund because it's on automatic renewal but my credit card company has already blocked them for fraud. i have told my bank that i wasn't able to cancel online and they should block any future attempt. Nonetheless, a few days later, i was charged again and this time went through. note: they will not tell you when your subscription will be due for renewal, they take a very long time to response and just to tell you that you will be paying for a service you don't use regardless. i have flagged them for fraud because i have requested cancellation and they keep charging my credit card.

• Initial Complaint

  Date:04/03/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2, 2025, I was charged twice for the same service ($23.99 for the service and then $119.99 apparently for an auto-renewal). I didnt auto renew. I made sure to read the content of the each page and in now way (unless written in invisible ink) did I opted in to auto renew. I contacted the seller on April 2nd and they refused to issue a refund. I researched this company and it shows up as a scam.

• Initial Complaint

  Date:03/29/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Asana Rebel is engaging in deceptive business practices by not alerting users that have believed their accounts were canceled and charging an annual subscription for products not used. They refuse to refund the product and they tell you that you are on the hook until 2026. I believe this to be a giant scam based on users having the SAME issues across the board.