Reviews

Review Details

• Review fromDavis L

  Date: 08/03/2025

  1 star
  During the month of the July their offers are being marked as failed right away when attempting to do them They also intentionally will delay credits for 20 minutes at fixed times throughout the day Their customer service is obviously AI and they dont have real people available to address these issues

• Review fromJohn X

  Date: 08/01/2025

  1 star
  Completed a tapjoy offer yet didn't receive my reward after spending hundreds of hours. Contacted customer support multiple times (can only be contacted via chat) and takes 1 day per response. Claimed I violated a term, but I looked through all terms and have proof none were validated. I asked tapjoy for the specific term and they won't give an answer (probably because no term was violated, they just don't want to pay out). A quick search shows this unethical business practice happening often. This is the specific customer ID Conversation ID: #*******

• Review fromDillon R

  Date: 07/21/2025

  1 star
  An offer was completed and i spent 7 days going through support in the end all i got was a copy pasted response that was irrelevant to the ticket. Im still working towards resolving the issue. Given the pace of support as well as their conduct it would not be much of a stretch to consider their buisness practice fradulent in nature or at the very least deceptive.
  

  Tapjoy

  Date: 07/30/2025

  Hello, and thank you for your review.
  
  

  We're sorry to hear about the difficulties you've experienced - The eligibility requirements for Offerwall offers are set by the Advertisers, and were required to follow their guidelines.
  
  For further assistance, we recommend reaching out to the Advertiser directly. Additional details can also be found in your support case.
  
  Regards,
  
  Customer Support.

• Review fromTamara C

  Date: 07/15/2025

  1 star
  They have ONE set of rules for the Offer details but when you complete the PAID offer and don't get your diamonds, they present a whole other set of rules in the chat when you reach out! I completed the offer as it directs on the offer details from the offer wall and I have reached out twice and they keep closing my ticket saying that they havent received the information and proof they have requested which is somethingtotally differentfrom the offer requirements. However, I have sent it over and over again. I have too many screenshots and they keep responding as if they're still waiting on it. So it seems as if their chat is not working and they used to communicate via email and that's how they need to communicate right now because something is not right!
  

  Tapjoy

  Date: 07/30/2025

  Hello, 
  
  Thank you for reaching out and sharing your experience. We completely understand your frustration as fellow gamers, we truly empathize.
  
  Unfortunately, were unable to locate your account using the email address you provided. To assist you further, could you please share the 7-digit Conversation ID number so we can look into this for you?
  
  We appreciate your understanding and cooperation, and we look forward to resolving this matter promptly.
  
  Regards, 
  
  Customer Support

• Review fromRyan E

  Date: 07/15/2025

  1 star
  This is a scam. They get you to buy goods, collect fees from vendors but never supply rewards to the consumer. This isnt just bad service, its an illegal business strategy.
  

  Tapjoy

  Date: 07/18/2025

  Hello,
  
  Thank you for your review. We apologize for any inconvenience you've experienced. As Gamers ourselves, we understand your frustration. 
  
  Please note that rewards are only issued once we can verify offer completion according to the Advertisers requirements. In your case, additional proof was requested through your Customer Support case, but we have not yet received the necessary proof to confirm eligibility.
  
  We encourage you to revisit your Support Case and provide the requested information so our team can complete the review. Once valid proof is submitted, well be glad to continue assisting you.
  
  We appreciate your understanding and remain committed to ensuring a fair experience for all Customers.
  
  Regards,
  
  Customer Support.

• Review fromTimoy W

  Date: 06/20/2025

  1 star
  I completed 2 offers for puzzles and conquest and im yet to receive my rewards, I received the rewards for completing tutorial reaching level 5 and 7 but now that ive completed and reach level 12 my rewards wont be granted for upgrading my base to level 10 and 12, Ive sent all required documents but I keep getting the same automated message about my ineligibility to receive, if I was ineligible how did I complete the first 3 steps? this is absolute nonsense and a waste of time credit players for there efforts in completing your offers and set up system where person can talk directly with actual humans instead of that nonsense bot you guys have. My conversation id is ******* where all proof has been sent to receive my rewards and im looking forward to get a response from an actual human this time
  

  Tapjoy

  Date: 07/11/2025

  Hello,
  
  Thank you for sharing your review. We sincerely apologize for any inconvenience this may have caused. As fellow gamers, we truly understand how frustrating it can be.
  
  Were happy to inform you that your rewards have now been processed. For further details, please refer to your Customer Support case.
  
  If you need assistance with any other offers, please submit a new support case so we can review it further.
  
  We appreciate your patience and hope you continue to enjoy the offers available on our Offerwall.
  
  Regards, 
  
  Customer Support.

• Review fromRANDY J

  Date: 06/17/2025

  1 star
  I play allot of games,In allot of offerwalls,Tapjoy by far has been the worst,3 out of the 4 games I am playing stopped tracking,I have family to using tapjoy,And it's half his games stopped tracking,I recommend going somewhere else.
  

  Tapjoy

  Date: 07/11/2025

  Hello,
  
  Thank you for sharing your review. We sincerely apologize for any inconvenience this may have caused. As fellow gamers, we truly understand how frustrating it can be.
  
  Were happy to inform you that your rewards have now been processed. For further details, please refer to your Customer Support case.
  
  If you need assistance with any other offers, please submit a new support case so we can review it further.
  
  We appreciate your patience and hope you continue to enjoy the offers available on our Offerwall.
  
  Regards, 
  
  Customer Support.

• Review fromMikayla P

  Date: 06/01/2025

  1 star
  They offers for free points by advertising for games with suspicious or often predatory behaviors or with un-balanced requirements to aquire their in app currency. An easy example is their partnership with ******* and ********, owned and ran by ****************************, listing a required action of paying $20s for roughly 7.50 worth of credits in tap joy. Not even half, barely over a third of worth. Any attempt to contact them is run through ********* acquired by tapjoy before they were purchased by Unity Technology.
  

  Tapjoy

  Date: 07/11/2025

  Hello,
  
  Thank you for taking the time to share your feedback. As fellow gamers, we truly understand your concerns and appreciate your patience.
  
  While we aim to ensure all Customers receive their rewards, eligibility must be verified through valid proof of offer completion as defined by the Advertiser of the Offer. In this case, we were unable to validate the required proof, which is why the reward could not be granted.
  
  Additionally, the reward value and its conversion are determined directly by the Publisher, in accordance with the offers terms. We recommend reaching out to the Publisher for further assistance.
  
  For more details, we encourage you to review the information available in your Customer Support Case.
  
  We appreciate your understanding and hope you continue enjoying the offers available on our Offerwall.
  
  Regards, 
  
  Customer Support.

• Review fromAniyah F

  Date: 05/15/2025

  1 star
  UPDATE THEY ARE STILL PUTTING ME IN CIRCLE. THE ORIGINAL CASE NUMBER I CONTACT THEM ON WHICH IS ******* HAS NOT BEEN RESPONDED TO MORE THAN A WEEK NOW I HAVE PROVIDED PROOF AND THEY KEEP CLOSING MY OTHER TICKETS AND TELLING ME TO CONTACT THROUGH OFFERWALL WHICH I CANT BECAUSE I HAVE A CURRENT TICKET THAT HAS NOT BEEN REPLIED. THIS MAKES NO SENSE HOW CAN I GET MULTIPLE REPLIES FROM PREVIOUS TICKETS OR EMAIL BUT NOT MY CURRENT TICKET I HAVE A PROBLEM ******* TRYING TO GET YOUR HELP SO SOMEBODY AND FIX MY PROBLEM WITH MY CURRENT CASE BUT NOBODY LISTENING TO ME THEY SAY THE SAME THING, "CONTACT US FROM THE OFFERWALL SO WE CAN HELP YOU DIRECTLY WE ARE CLOSING THIS TICKET NOW". LIKE HOW???? I CAN NOT CREATE A TICKET ON THE OFFERWALL IF I ALREADY DID A WEEK AGO. THATS WHY I TRIED TO GET IN CONTACT THROUGH PREVIOUS TICKETS I HAD MADE AND LET THEM KNOW BUT THEY KEEP SHUTTING ME DOWN. THIS IS WHY THIS COMPANY NEEDS TO BE SHUT DOWN THEY ARE UNPROFESSIONAL WASTE OF TIME PLEASE STAY AWAY.URGENT NO REWARDS I NEED MY CREDIT ITS BEEN OVER TWO WEEKS IM PUTTING MY SITUATION ON TRUST PILOT SO EVERYBODY CAN AVOID DEALING WITH THIS COMPANY BECAUSE THIS IS RIDICULOUS The case number is ******* that's my original ticket for my problem and I'm not able to create any other ticket because nobody has solved my problem for four days something is wrong and nobody listening To **** SENT YALL VIDEOS PITCURES AND YALL KEEP PUTTING ME IN A CIRCLE YALL SAY CREATE A TICKET FROM THE OFFERWALL I TOLD YALL I HAVE PROVIDED PROOF AND YALL SAY THE SAME THING. HOW ARE YALL RELPYING TO ME ON EMAIL OR ANOTHER PREVIOUS TICKET I CREATED ABOUT ANOTHER PROBLEM I HAD PREVIOUSLY AND YALL RESPOND BUT NOBODY HAS RESPONDED TO MY CURRENT PROBLEM I BEEN DEALING WITH FOR THE PASS FOUR DAYS. PLEASE AVOID THIS COMPANY.
  

  Tapjoy

  Date: 05/26/2025

  Thank you for your review. We apologize for any inconvenience you've experienced. As Gamers ourselves, we understand your frustration. 
  
  Were delighted to confirm that your rewards have been processed. You can find more details in your Customer Support case.
  
  We appreciate your patience and hope you continue to enjoy exploring the offers on our Offerwall.
  
  Regards,
  
  Customer Support.

• Review fromTerry M

  Date: 03/16/2025

  1 star
  I have purchased from Tapjoy a number of times thru a game I play, Design Home. They are NOTORIOUS for not honoring their promises of awarding game play tokens for purchases offered on their Offerwall.
  They make up reasons why they don't have to reward you. The back and forth is exhausting. After a few times of not receiving their promised tokens I began taking screenshots of every step in this procedure. These included screenshots of: the original offer on their offerwall, steps to complete their requirements, meeting their purchase requirements, purchase date, price and order number, email from company purchased from verifying my purchase, from their offerwall on an obscure page, the resolution status of your inquiry.
  Then after so many emails back and forth, they start the process all over again. They will close the ticket and mark resolved. I start over again and the same steps are again asked for. Then you have to open another request.
  This may happen several times before you receive a message that you've opened too many tickets for the specific purchase, because they close it, and again I have to start over. I consider them fraudulent because they offer an award if you purchase the advertised product, which sometimes is over $100, then make excuses why you won't receive the rewards theyve offered. This has happened so many times, and I always think Ill document my purchases better. But even then they will find some other piece of information either I don't understand or didn't screenshot.
  Reporting their practices has been a long long time coming. They should be investigated by BBB and any other accredited business review service.
  They are definitely demonstrating what I would consider fraudulent practices. Theres no other word for it, in my opinion, as well as many others.
  User's recommendation: Do not buy anything from Tapjoy, an online game resource for acquiring additional game play tokens.
  .
  

  Tapjoy

  Date: 04/02/2025

  Hello,
  
  Thank you for sharing this review. As Gamers ourselves, we understand and appreciate your enthusiasm on this.
  
  While we'd like to make sure every one of our Customers receive their rewards, its the Advertiser of the offer that sets strict criteria for what we can accept as valid proof before we can process any rewards.
  
  To avoid this in future please make sure you have read and complied with the conditions the Advertiser of any offer sets, along with our Terms of Service before taking part on any future offer.
  
  We hope this has helped clarify and we encourage you to continue enjoying the offers always running on our Offerwall as our many Customers do each day.
  
  Regards,
  
  Customer Support.