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Business Profile

Medical Consultants

Helix MWR

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Consultants.

Important information

  • Customer Complaint:
    Helix WMR is a research company specializing in hormone optimization and not associated with Helix VM or Helix Urgent Care located in Florida. For more information on Helix VM or Helix Urgent please go to BBB Serving Southeast Florida & the Caribbean.

Complaints

This profile includes complaints for Helix MWR's headquarters and its corporate-owned locations. To view all corporate locations, see

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Helix MWR has 2 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/22/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I wanted a refill, just a refill on 2 medications. First, they made me make 2 visits, one for each medication. Second, they billed my insurance $1,000 per visit!!! for a medication refill. This is medical stealing. Separate visit for each medication to be refilled. Never talked with a doctor. Never got any communication for a doctor.

    • Initial Complaint

      Date:02/08/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I requested medical services on Jan 18 or 19 for a telehealth asynchronous review. An extra charge for the review was never explained. Even though the visit was covered by my insurance, the hidden billing was never disclosed to me or my insurance provider. This I suspect might be fraudulent medical practice.

    • Initial Complaint

      Date:09/26/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This place is a scam. They dont prescribe nothing or refill. All they do is send out fake referrals and charge your insurance company. My 1st visit I asked for them to refund the insurance no response. Im also asking the same for this second visit. I will also be contacting ***************** about this fraudulently activity

    • Initial Complaint

      Date:09/04/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They misdiagnosed my condition, and proceeded to charge me for service's that I did not receive. When I contacted them and they agreed that they were mistaken, they still continued to charge me. After that, I have left multiple messages via email and phone messages, but they are ignoring me and keep truth to charge my checking account.

      Customer Answer

      Date: 09/09/2024

      I chose to use this online clinic bc I was having a medical issue that was of a sensitive nature. I filled out a questionnaire that included pertinent information regarding my issue. I did not receive anything from the physician, no diagnosis was given to me..I never did get To speak Anyone at the clinic To tell me what Course of action To Take to remedy My diagnosis. I did then Get a notice from my pharmacy telling me that my prescriptions are ready...? When i finally found out what my actual diagnosis was I will shocked to see that the information I provided in the questionnaire was completely ignored. I could not get a hold of anybody at this clinic . Meanwhile I'm in discomfort bc of the lack of concern. If they have read the questionnaire they would have known exactly what my problem was. I emailed them and told them they needed to read the questionnaire that they had me fill out this time since i was never able to talk with anyone. And consequently the correct medication was sent to my pharmacy. This place then charged me twice. My insurance was supposed to be billed and they did not do that either. Even though I've sent them email after email And called the clinic, which is a joke, because nobody ever answers and nobody calls you back. They keep charging debit card , trying to get more money everyday. I have kept my balance at a minimum until this is resolved. What is frustrating to me, Is that I am willing to fight for myself and to file complaints. Most people would give up and allow themselves to get ripped off. I'm not the only one they are scamming. For every rat you see, there's another 100 you don't. So frustrating and sad. My mother died during this time and I was her caregiver. I had to call and Email every day. I would only get a new bill sent to my email.

    • Initial Complaint

      Date:06/22/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is a scam. They will not treat you after gathering all your basic and personal information. You will get no phone call no communication whatsoever and then they will charge your bank account two months later. Beware

    • Initial Complaint

      Date:05/31/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I provided my insurance to this company. I have three different insurance policies. They said they would bill all of them. However, they did not bill any of them, they keep sending me bills saying that I owe them this money. I wrote to them and said you need to bill all three of my insurances so that you can get paid. They told me that they would look into it get it corrected and I hear back in 3 to 5 business days. That was approximately 6 weeks ago. I've called in it and several emails since then asking them if they would please fix their error and bill my insurance. They don't respond. They keep sending me notices about my bill and they've even threatened collections. I'm not going to pay $700 when they refuse to bill my insurance is that I've been provided to them. I should have a $0 balance once they bill the proper insurance. On top of that, I get at least seven phone calls a day, seven text messages a day, and approximately five emails a day over a bill that I do not owe.

    • Initial Complaint

      Date:03/13/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TERRIBLE EXPERIENCE! 5 months of billing at $295 and THEY NEVER SHIPPED ANY PRODUCT! This from Oct 2022-Feb 2023 The initial consultation left out a key part of the process ... how to fill a syringe!Then I am sent troches that I didn't need or want. it seemed to me, after talking to other doctors in the *** arena, they misled about their "hGH" and it wasn't tru "hGH" but was contained in a ****** that had little or no value. S0000 when I asked to cancel they tell me it's a 90 day commitment and it's only been 60 days I am livid so Helix says in writing, they will credit me the last month BUT not only do they FAIL TO CREDIT ME and FAIL TO SEND PRODUCT ... They continue to bill me $265 a month and NEVER SEND ANY PRODUCT!!! Today they will not refund my money so I am forced to report. If refund is not granted I will litigate. THIS IS MY FIRST EVER COMPLAINT FILED ABOUT ANY COMPANY FOR ANY REASON! Thats how strongly I feel I have been wronged.

    Helix MWR is NOT a BBB Accredited Business.

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