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Business Profile

Loans

Kikoff Lending, LLC
BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Important information

Complaints

Customer Complaints Summary

  • 1,249 total complaints in the last 3 years.
  • 490 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    THEY REPORTED THINGS ON MY CREDIT REPORT THAT IS NOT SUPPOSE TO BE ON THERE AND THEY VIOLATED MY RIGHTS AS A CONSUMER I FILED MULTIPLE DISPUTES 15 USC 1692G SEC 809(B) FCRA 15 USC ****i

    Business Response

    Date: 12/14/2022

    Hi ******* T,


    Thank you for your note - we take claims such as this seriously.  To appropriately escalate to our internal fraud team for review for identity theft, contact [email protected] and a member of our team would be happy to assist you. Please reference this BBB complaint in your email to us.

    This will help us conduct a detailed investigation into the matter.

  • Initial Complaint

    Date:12/05/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have used kikoff's services to better my credit rating. I took out a Credit Builder Loan with $10 a month up to 12 months. I had the option to close and get whatever funds I paid into the Loan returned and did so when it reached $80. Now I am waiting and waiting for funds I need right now. I have gone through the steps given in instructions a lot and no deposit into my bank account that was tested and verified. I am out $80 when I need it for food.

    Business Response

    Date: 12/14/2022

    Hi June H,

    We're sorry to hear that you are having issues with withdrawing your eligible funds. Please send a message to [email protected] and we'd be happy to assist you with withdrawing the funds. 

  • Initial Complaint

    Date:12/05/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company put a late charge on credit report. I explained via email that I was locked out of my email and didnt receive any notification about payment. The way repayment is set up is not like I would have to process a payment via credit card. This is hurting my credit for something so simple.

    Business Response

    Date: 12/12/2022

    Hi ***** F,

    Thank you for your feedback. After further review of the account our decision remains the same. Please feel free to send a message to [email protected] and reference this BBB complaint if you wish to have the complete details of why we are unable to remove the late remarks. We are unable to share on this platform due to security and privacy concerns.

Kikoff Lending, LLC is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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