Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   

  I have reached an amicable agreement with this business and would like to cancel the complaint. This is the second time I have requested to cancel the complaint. 

  Thank you

  *****************;

  ust wearing off at the bottom of the shank, but underneath where the diamond settings are as well, basically everywhere, so they're claim that the jewel are used. The wrong color sodder is not correct. The ring was professionally resized with the correct ***** And it was discovered that the ring was just yellow. Gold and plated not white gold. Which is what we ordered, and that's why the yellow is coming through. And this has been basically 2 months. This is something that should last the rest of my wife's life. And not have to have this address every month for a $150 to have it. Rodeum plated the jeweler who resized. It can verify everything that I have said. And like I said, they have been in business for over a 100 years. And this was an independent evaluation. All art of jewels wants to do is call everybody a liar which is what they have done in every conversation I have had with them. At first, they told me the jeweler was lying, and he was unprofessional Which is not true.

• Initial Complaint

  Date:04/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business committed to provide us with an engagement ring that was supposed to last a lifetime and serve as a relic for our family and future generations.Nature of the dispute: We want to hold the jeweler accountable for selling us a compromised ring (as detailed in the attached documents) and, as the expert, inform us of any potential drawbacks in the design. We have called the jeweler multiple times and they have not been willing to offer us acceptable terms saying that the only thing we can do is order another ring from them at a small discounted price. Because of this we obtained a lawyer and sent a demand letter. We never heard anything back and so now the jeweler refuses to communicate with us. We are now trying to decide if we should file a lawsuit in the state where we purchased the ring (purchased online) since the jeweler will not handle this amicably. It will be difficult to shoulder the costs of lawyer fees.Invoice #: ******* ***** Tracking #: ************

  Business Response

  Date: 04/28/2023

   

  To Whom It May ********************* be advised that Claimant has been in possession of the ring for three months prior to losing the center stone. My client is not in the insurance business. My client complained with all the terms and conditions of the parties' agreement as their outlined in its website. When the claimant placed his purchase through my client's web portal he agreed to abide by these terms and conditions. My client only warranties accents stones up to **** carats. Claimant stone is  **** carat. My client offers only 30 days return policy. Each policy of my client is clearly described in the following links; ************************************************************************************ , ******************************************************************************. Claimant by proceeding to place a purchase through my client's website, agreed to comply with these polices. My client in an attempt to reach an amicable resolution in this matter offered ******** that it will sell him a replacement stone at cost. This offer still stands. 

  Please advise if you need any further information.

   

  Sincerely

   

  ****************************************

  Attorney for theartofjewels.com