Reviews

This profile includes reviews for UrthBox's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  UrthBox

  535 Mission St Ste 1921 San Francisco, CA 94105-2997

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  Urthbox

  3625 Kennesaw 75 Pkwy NW STE 130 Kennesaw, GA 30144-4606

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  Urthbox Inc

  914 14th St Apt 104 Santa Monica, CA 90403

Review Details

• Review fromErika P

  Date: 06/13/2024

  1 star
  I purchased the 6-month delivery box service as a gift in Dec 2023. 6 months later I got billed for a subscription. There was no mention that I was buying a subscription with an automatic renewal when I was purchasing this gift. I contacted their customer services and they refused to refund the cost literally the same day when they charged me. This is not how you gain customers - deceptive practices at their best!

• Review fromHimani S

  Date: 05/22/2023

  1 star
  Wow... So many bad BBB reviews. Am I surprised? Not at all.We were excited to try UrthBox when our friend gave us an $83.97 giftcard to apply towards a 3 month box. We put our code in and were not charged for the first month's box (great!) but were charged for the boxes that were sent on months 2 and 3. They said we were only able to apply our $83.97 gift code towards the first box (the box was less than $30)!!!! They said we had to get a new code for every additional month's box!! What kind of business does not let you apply the SAME gift code worth over $80 until the balance is zero? UrthBox is such a dishonest company. They are not clear in the fact that you need to ask them for a new code EVERY time your balance is adjusted. Even after this, they refused to give us our money back even though we have a code that would've covered boxes 2 and 3. If they were an honest company, they would have refunded our money and applied the code to pay for the boxes 2 and 3. And even after all of this, they asked if we still want to continue our subscription. Huh. Why would I ever support this company?If this is how they stay in business, shame on them. They need to rethink a lot of things or they are going to go out of business FAST.

  UrthBox

  Date: 05/30/2023

  Hi Himani
  There was an error in our system and we have fixed it. Also we have refunded the credit balance on your gift card. We understand and apologise the experience was not what you expected but hope we fixed the issue satisfactorily and promptly. Yes like any organization that is growing rapidly we do have some open leaks that we are fixing along the way. But we are striving for customer satisfaction. Hope we could provide that.
  

• Review fromMark B

  Date: 10/05/2022

  3 stars
  Frustrated with the auto renew policy. Ordered a "GIFT BOX" for a family member. You wouldn't think an auto renew would apply for something you're "gifting". Anyway, after 6 months my family member said they're still receiving boxes. I only found out I was being charged due to *********** reaching out on a suspect charge. Voiced my concern to Urthbox in an email and initially was told there was nothing that could be done. I could cancel now however they'd receive the rest of their boxes until December. After a little more back and forth Urthbox agreed to only charge me for the one box that was sent and refund the remainder of the subscription price, which was a fair solution in my eyes.After reading some of these reviews I question the ethics of the company. I appreciate how I was communicated with (thank you ****) throughout my situation however I think they need to rethink their policy.

  UrthBox

  Date: 06/09/2023

  We are really sorry to hear about your experience. As of May 2023 the company is under new ownership and management. I assure you we are heeding to all feedback and trying to clarify and make things as simple as possible. We have figured out a way to gift without auto renewal and will be executing the change shortly. We appreciate your support and patience. Thanks.