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Business Profile

Internet Services

Patreon, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Important information

Complaints

Customer Complaints Summary

  • 198 total complaints in the last 3 years.
  • 73 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/26/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************

    Business Response

    Date: 07/28/2025

    Hey there,

    The request has been analyzed by our internal team and we're actively in touch with this user.

    We advise them to keep replying to our teams emails as that is the best way towards a resolution.

  • Initial Complaint

    Date:07/19/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 23626139

    I am rejecting this response because: because Im unable to send a privacy request because it been blocked from Patreon and I just want my account deactivated 

    Sincerely,

    Jermmie *****

    Business Response

    Date: 07/21/2025

    Hi there,
    We couldn't find any support request from the user's email address - *************************************************

    If the user requires assistance, they will need to reach out to us again through *********** (*************************************************) to send us a note. At the bottom of every article, theyll find an Email Patreon Support button where they can get in touch with us.

    Thanks.

    Business Response

    Date: 07/22/2025

    Hi there,

    If the user is not able to delete their account, our support team can assist them with that.
    However, like it was mentioned before, the user needs to reach out to us through the *********** (*************************************************) to send us a note. At the bottom of every article, theyll find an Email Patreon Support button where they can get in touch with us.

    Thanks.

    Customer Answer

    Date: 07/22/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Jermmie *****

  • Initial Complaint

    Date:07/08/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 23571593

    I am rejecting this response because. I've already submitted a ticket and gave information: Ticket number is 3318992

    Business Response

    Date: 07/09/2025

    Hi there,

    We've gone ahead and checked but couldn't find a support ticket associated with the provided email address.

    If the user requires assistance, they will need to reach out to us through *********** (*************************************************) to send us a note. At the bottom of every article, theyll find an Email Patreon Support button where they can get in touch with us.

    Business Response

    Date: 07/14/2025

    Hi there,

    We've gone ahead and checked but couldn't find a support ticket associated with the provided email address.

    If the user requires assistance, they will need to reach out to us through *********** (*************************************************) to send us a note. At the bottom of every article, theyll find an Email Patreon Support button where they can get in touch with us.

    Customer Answer

    Date: 07/14/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Houston *******

  • Initial Complaint

    Date:06/25/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Patreon confirmed with me that they were switching me to per month billing (instead of per creation) on May 1st. They had something happen with them in court and stopped the change without informing me at all about that. I did a campaign offering new Patrons early sign *** to something, got a handful of new members in the first week of May, then noticed they had not changed my billing type when they said they would. This led to people claiming the rewards and cancelling before a creation charge. Lost about $80 from this uncommunicated change of plans. When I asked if they could compensate the loss that they were responsible for, even by waiving of some fees, they declined.

    Business Response

    Date: 07/07/2025

    Hi there,

    We don't have any communication from this email address, if the user needs assistance, they will need to reach out through *********** (*************************************************) to send us a note. At the bottom of every article, theyll find an Email Patreon Support button where they can get in touch with us.

  • Initial Complaint

    Date:06/13/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     Complaint: 23467917

    I TOTALLY REJECT this response because PATREONS RESPONSE IS A COMPLETE LIE!: Patreon 100% False reply said "Hi there, Our team is actively working with the user since 14th of June and we are addressing their concerns to the best of our abilities. We recommend that the user continues to respond to our emails since it is the best route for a resolution."

    This is completely Bullshit! Patreon have NOT contacted me at all since this complaint was lodged! I have had NO CONTACT, NO EMAILS, NOTHING from Patreon since the 14th June 2025, Their statement is a complete LIE! Patreon have known about this issue since the 2nd of June ********************************************************************* supplying them ALL THE EVIDENCE and the refund being within the terms of their PATREON REFUND POLICY ON THEIR WEBSITE! 

    The last email i had from Patreon was on the 12th June 2025 where they declined my refund a copy of Patreons last email to me is attached.

    NO ONE FROM PATREON HAS MADE ANY CONTACT WITH ME SINCE THIS COMPLIANT WAS LODGED WITH BBB. NO ONE! PATREONS RESPONSE TO MY COMPLAINT ON BBB IS DELIBERATELY DECEPTIVE, MISLEADING AND 100% UNTRUE!

    Sincerely,
    The Complainant

    REFUND POLICY AND US COMSUMER LAW! They are based in: ******************************************************************** ************************** are absolute crooks, they DO NOT operate with honesty, ethics or integrity, and even when they have no legal right they keep your money and refuse to refund what they have charged you! They DO NOT CARE! S******* the Users of their site is a well entrenched philosophy at Patreon as well ss charging customers for services they DO NOT receive and then DENYING REFUNDS is well documented Patreon strategy that has many victims like me posting all over the internet!************************** have NO PHONE NUMBER, the staff DO NOT USE LAST NAMES, OR ANY ADDRESS OR CONTACT DETALS OTHER THAN A GENERIC EMAIL LIKE: *** (Support) platform-**************************************** OR ******************************************************** randomly charge your credit card with no prior notice at all and operate like a bunch of Scammers!The evidence of how Patreon Scammed me is in the images attached

    Business Response

    Date: 06/17/2025

    Hi there,

    Our team is actively working with the user since 14th of June and we are addressing their concerns to the best of our abilities. We recommend that the user continues to respond to our emails since it is the best route for a resolution.

  • Initial Complaint

    Date:06/08/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was blocked by a a Patreon contributor for only triying to let her know that three was someone one pretending to be her. All i did was try to let her know. i was blocked and After talking to customer service and doing a complaint report they tell me that the Patreon contributor does not have to tell why they blocked or banned you that to me is horrendous business practice I think i should be told why or lat least some explanation as to why. I was paying for the service as well that is just not right. The contributor is BrittReacts . i have not even received any apology or explanation. if this is a reputable business than the least they can do is give a reason. I want BBB to contact them and i need an response not some person other than the contributor to give me a story there excuse which is not right and should not be allowed.

    Business Response

    Date: 06/11/2025

    Hi there,

    Our team already assisted the user on June 10th,  and an answer was provided within our guidelines. If the user needs assistance, they will need to reach out to us again through *********** (*************************************************) to send us a note. At the bottom of every article, theyll find an Email Patreon Support button where they can get in touch with us.

  • Initial Complaint

    Date:06/04/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 23426968

    I am rejecting this response because: They never contact me non made any effort to release my funds. Please ask them to send you prove if they said they have contacted me. All my messages to rich out to them were being ignored till now so please reach out to them that they should give me access to my account and pay my funds directly to me and send you the payment prove (From March till date) Which is 4 months. Am waiting to get their email .Thank you .

    Sincerely,

    Stella Obiagelli Ugbejie

    Business Response

    Date: 06/25/2025

    Hi there,
     
    Our team already assisted the user, and the issue was resolved. If the user needs assistance, they will need to reach out to us again through *********** (*************************************************) to send us a note. At the bottom of every article, theyll find an Email Patreon Support button where they can get in touch with us.

  • Initial Complaint

    Date:05/30/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 23399964

    I am rejecting this response because:
    I have reached out the company multiple times including since receiving this response and they have yet to receive correspondence and I feel the company needs to do their part just as much as I do.


    Sincerely,

    ******* ****

    Business Response

    Date: 06/02/2025

    Hi there,
    Our team is actively working with the user we are addressing their concerns to the best of our abilities. We recommend that the user continues to respond to our emails since it is the best route for a resolution.

    Business Response

    Date: 06/04/2025

    Hi there,
    Our team is actively working with the user we are addressing their concerns to the best of our abilities. We recommend that the user continues to respond to our emails since it is the best route for a resolution.

    Customer Answer

    Date: 06/05/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ****

  • Initial Complaint

    Date:05/27/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Several months ago I cancelled my patreon subscription but I continued to be charged $4.95 every month. I have contacted them numerous times and provided the information that they requested. They respond every time by saying they need something else. I have provided screen shots of the charge. They do not make it possible to speak to a person so I have to do this all through a chat. I believe that it is all computer generated and no one is reading what I send. I have requested a refund on numerous occasions. They have told me what to do and how to get a refund and it has never worked. And they continue to charge me every month even though I do not have any subscriptions with them.

    Business Response

    Date: 05/28/2025

    Hi there,

     
    Our team replied the user on 13th of April, and we have not heard from the user after this. If the user needs assistance, they will need to reach out to us again through *********** (*************************************************) to send us a note. At the bottom of every article, theyll find an Email Patreon Support button where they can get in touch with us.

  • Initial Complaint

    Date:05/26/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son, a Patreon subscriber, died Feb. 7th. He was charged for their services on a share credit card with me. Patreon will not quit charging the card even though they have been notified. I want them to stop billing and, if they have a hint of decency, credit the account back to Feb. 7.

    Business Response

    Date: 05/27/2025

    Hi there,

    We'd like to extend our condolences for your loss.

    Our support team was unfortunately not made aware of this issue via email. Rest assured that our team has reached out to provide further support.

    We advise continuing to reply to our teams emails.

Patreon, Inc. is NOT a BBB Accredited Business.

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