Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/07/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a text message today and have no idea who this business is. I am worried someone used my number for this, it's a scam, or it's something wrong in general. The text reads:"PLEASE CONFIRM. Reply Y to confirm that you just signed up for Fivestars, the rewards program for local businesses, at Once Upon A Child." from the phone number **************

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was fed misinformation by the sales representative on a trial return hassle free basis. After using the program for a short period of time, I decided it was causing too much time and frustration with connectivity issues. It was also storing a lot of my business information in their data base. It was costing me time and my customers time. I contacted the company and proceeded to speak with the operations manager or owner. He was rude, not willing to accommodate or fulfill any return policy and proceeded to tell me how he was going to accost me. I told them come get your equipment or give me a shipping label and left it at that. I just recently after months and months - probably even a year or more at horrible timing Im was contacted out of nowhere to be told I owe $1794.00 on short notice - or its going to effect my credit and be turned into claims. To reassert this, the collection agent called me to remind me they turn everything in at the end of the month to credit reporting to dangle it as a taunt. The sales representative came to my store and made misleading promises with a risk free trial & guaranteed opportunities to bait me in. He did this all while I was handling a register and dealing with customers actively. I havent used this service for months, and it was a month by month basis. It has been inactive not being used for a long time - now they want to tell me I owe an outstanding balance which I cant afford. I feel victimized by this business. The equipment is still in my possession where they have never sent any information on how to return it or a shipping label or address. I told them come pick up their equipment themselves. They had a sales representative deliver it personally & everything. I see the reviews are half and half with mixed reviews and I guess Im just adding another one to the low star end of the spectrum.

• Initial Complaint

  Date:01/12/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Five Star Loyalty due to their failure to deliver a functional Point of Sale (POS) system that was compatible with my stores internet setup. This issue has resulted in significant disruptions to my business operations.When I entered into a contract with Five Star Loyalty, I was assured that their POS system would work seamlessly with my existing internet setup. However, after installation, the system consistently failed to operate as promised, rendering it impossible for my business to use it effectively.Despite repeated attempts to resolve the issue with their customer service team, no viable solution was provided. The company did not disclose during the initial contract discussions that their system might not be compatible with certain internet setups, which constitutes a lack of transparency. As a result, I feel misled and trapped in a contract for a product that does not meet the basic requirements of my business.I have requested to terminate the contract based on the systems failure to perform as advertised, but Five Star Loyalty has refused, citing the terms of the agreement. However, I believe this contract is invalid due to their failure to deliver a product that meets the promised functionality. I am seeking the following resolution:1.Immediate termination of the contract without penalty.2.A full refund of any fees paid for the non-functional system.I am filing this complaint with the BBB to bring attention to this matter and to seek assistance in resolving this dispute.Thank you for your time and attention

• Initial Complaint

  Date:01/01/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Despite numerous requests to stop receiving text messages, this company continues to send me text messages. I have requested them to stop multiple times, but they continue to text me regardless.

• Initial Complaint

  Date:12/27/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We entered a contract with Five Stars Loyalty Program. We signed a contract for $200/mo for 1 year, with an auto-renew option for an additional year. We were told by their representative and read on the contract that if we wanted to cancel the auto-renew, we had to contact them by phone. In the 12th month of the contract, I contacted them by phone and informed them that we were not interested in extending the contract the additional year. During the converstation with 5 Stars Loyalty, they told me that it was up to me if I sent the tablets they supplied for the program back. Our auto-payments stopped on the anniversary of our initial contract, and we no longer used the program after our initial contract ending date. Fast forward to over a years since the 2nd year contract, which I had already cancelled over a year before, and we get an email from a collection agency. He stated that we owed $2400.00, the $200/mo for 12 months of the contract which I had already canceled. He informed me that the contract had to be cancelled in writing, contradicting what both the contract as well as a phone call I made to 5 Star customer service. Here we are a couple months later after going back and forth with the collections agent who would provide no proof of the collection. It has now been turned over to an attorney. We are no seeking legal council to fight this fraudulant case and charges. STAY FAR AWAY FROM FIVE STAR LOYALTY !!! The main reason of us not renewing was that no other businesses in our town of 35k residents use the program, the main reason we got it was for customer aquisition.

• Initial Complaint

  Date:08/08/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In a sales call with the service sales *** on 7/1, he stated that the program required a tablet (one), and assured me that it integrated with Shopify, which is the *** system that we us in the store and on our website. I signed the 1 year agreement. Then I received not one, but TWO tablets,required to run the loyalty program. We have a very small checkout area. When I made the call to set up the tablets there was no information on how to integrate it with Shopify. Both the sales person and the tech person seemed confused or fuzzy about how that worked. After speaking with the Fivestars integration service at Shopify, I learned that the integration only works for online orders. This service does NOT fully integrate with Shopify and does not work with Shopify ***. That means that points must be manually entered every time a customer places an order, and any redeemed points have to be manually deducted at checkout in the *** system. This was a dealbreaker, and I called to cancel the service on the basis that it had been mis***resented. I spoke with *****************, who assured me a manager would call me back. After a week, I called again and spoke with someone else. There were no notes on my account. She took the notes and again said someone would call me back. Spoke with ***** again, he said his manager was out of the office, but someone would get back to me, and that I would be charged on 8/3 but he would issue a refund. No call. I called again a week and a half later (after no response to my emails) and was told that management was going to hold me to the agreement, and offered a 50% buyout for the balance which would be $1644.50. This is the absolute WORST experience I have every had - personally or professionally - with any service company. The tablets are still in the boxes. The sales *** I talked to has quit. There is nothing in the contract that explains exactly how the system works, so there was no way for me to know I was misinformed on the sales call.

• Initial Complaint

  Date:06/08/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just received a text message from ************** which read "Thank you for visiting Gong Cha-San ***************************** your charge for today is $7.56" I have never visited this restaurant nor have had any interactions with FiveStars business. This is not the first time I have received messages stating a restaurant charge from FiveStars for Gong Cha-************************************************. This has happened about 3 or 4 times over the past 12 months. I just report as junk then delete. I am on the Do Not Call but they still do it anyway.They need to stop.

• Initial Complaint

  Date:02/25/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal joint complaint against FiveStars and Disc Replay, regarding an issue with my rewards points account. My experience with both companies has been deeply unsatisfactory, and I believe it is essential to bring this matter to your attention for appropriate action.The crux of my complaint revolves around the disappearance of the majority of my rewards points from my account. Upon contacting FiveStars' customer service regarding this matter, I was informed that they were unable to provide any assistance or resolve the issue on the business's behalf. It's important to note that my inquiry was solely aimed at understanding the whereabouts of my missing points, not requesting additional rewards.Subsequently, I reached out to the merchant utilizing FiveStars' services, Disc Replay, in hopes of obtaining clarity regarding the situation. However, my visit to Disc Replay proved to be unfruitful, as their staff informed me that they could only check my current points balance and lacked the capability to review past transactions. Furthermore, there is no avenue for accessing customer service information or addressing grievances with the merchant online.As a result of this ordeal, I have incurred the loss of points accumulated over several years, with neither FiveStars nor Disc Replay demonstrating any willingness or apparent ability to assist in resolving this matter or determining what transpired.I respectfully request that the Better Business Bureau conducts a thorough investigation into this joint complaint against FiveStars and Disc Replay. It is my hope that appropriate measures are taken to rectify this issue and ensure that consumers are safeguarded from similar experiences in the future.Thank you for your attention to this matter. I am available to provide any additional information or documentation necessary to support this complaint.

• Initial Complaint

  Date:12/22/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a text 9:01pm "**************** [Fivestars] Thank you for visiting *************************************************. Your total today was $14.34." Then I received another text "9:02pm from ***************** "PLEASE CONFIRM. Reply Y to confirm that you just signed up for Fivestars, the rewards program for local businesses, at Gong cha. Std msg & data rates may apply" Don't know anything about this business or transaction. I reported as junk and deleted message.

• Initial Complaint

  Date:08/26/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my account and Services in may they continue to try to charge me for the service. Reached out multiple times confirmed cancellation in emails. Kept ask how to send equipment back. Finally received information. Sent back equipment and shows they received the equipment. Keep receiving billing emails and emails of not receiving equipment and I will be charged soon. I had to lock my account to keep they from continually trying to charge my account. Ive provided them with the ***** tracking showing delivery.