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Business Profile

Internet Marketing Services

Change.org, PBC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 65 total complaints in the last 3 years.
  • 17 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/30/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **Subject:** Unauthorized Recurring Charges by Change.org (Nov 2024 Jul 2025)Between **November 2024 and July 2025**, I was unknowingly charged **CA$4.12 every month** by Change.org, totaling **CA$41.20 over 10 months**. These charges were made without my awareness or explicit ********** November 2024, I made what I believed was a **one-time donation** to support a single petition on Change.org. At no point did I knowingly subscribe to a recurring monthly payment plan. There was no clear notification, opt-in checkbox, or follow-up email informing me that I had been enrolled in a monthly membership.Because I do not frequently check my credit card statements, I only realized in **July 2025** that I had been charged monthly for nearly a year.I contacted Change.org and expressed my concerns. The support team replied politely, confirmed that my membership had been canceled, and refunded only the most recent **CA$16.00** (which may have included failed charges or currency conversion fees). However, they **completely ignored my request for a full refund** of the previous months, and offered no explanation or accountability for the lack of transparency.Their response felt scripted and dismissive, thanking me for supporting change in the world instead of addressing the actual issue. It was frustrating and disheartening.---**Summary of Concerns:**- ? Lack of informed consent for recurring payments - ? No clear opt-in process or post-payment notification - ? Only partial refund issued - ? Poor customer service and accountability ---**What Im Requesting:**A **full refund of CA$41.20** for the unauthorized monthly charges made from **November 2024 to July 2025**. I also believe Change.org should review and improve their payment transparency and user consent practices.

    Business Response

    Date: 07/30/2025

    Hi there! It looks like we responded to your request - if you need further assistance please reply directly to our email.

    Customer Answer

    Date: 07/30/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *** Bun

  • Initial Complaint

    Date:07/28/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On or about 22 Jul 2025 I received notice that Change.org had charged my account for recurring amount. I never gave Change.org permission to charge my account without my consent. Furthermore, I never gave Change.org permission to keep my account information for them to charge me without my authorization.I contacted them on 22 July and they have refused to refund my account and have not confirmed that they will remove my account information from their records.

    Business Response

    Date: 07/28/2025

    Hi! I don't see any record of you writing to us about this, but don't worry I've taken care of it. Your monthly membership has been cancelled, and your previous payment refunded.

    Customer Answer

    Date: 07/28/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ********

  • Initial Complaint

    Date:07/01/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep getting an auto charge to my **************** ending in ***** for $10.I can't make it stop. Change.org has not way to contact me. Stop taking my money and refund. I have no idea why I'm having $10 taken out every month.

    Business Response

    Date: 07/03/2025

    We replied to your email on July 1st. We have cancelled your membership and refunded your most recent payment. If you need more help please reply to that email!

  • Initial Complaint

    Date:06/10/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3 months ago, we signed a petition, and we were asked to pay $10, we did ****** every month,, the bank withdraws $10, like a member ship. we tried to cancel a membership, but no one is responding in the company and the website is down, we can't make it.

    Business Response

    Date: 06/22/2025

    it looks like we were able to handle this for you

  • Initial Complaint

    Date:05/28/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There was a petition created that has severely impacted a local business based on an ex-Girlfriends false allegations that we have tried to get taken down before. She has created fake accounts to comment and push this narrative. This is a local music venue that had nothing to do with a sensitive situation and because of her emotional reaction she has created a hate narrative to shut this venue down and has been sabotaging the venue by sending this petition to bands and having them cancel. We have had lawyers reach out to them to take this petition down but they are refusing to do, leaving it up to the ex-girlfriend that created the petition and is currently still trying to ruin the music venue with false statements. They are single handedly ruining a whole business and many peoples lives with their impact. This is the petition: ******************************************************************************

  • Initial Complaint

    Date:04/11/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    That stalker "**** ***** of Lehighton" is back on my petition leaving defamatory comments. Can you please contact the police department to find out who this person is? I suspect it is a member of my management and they are not allowed to stalk us in our personal lives. And please remove their comment once again. Thank you.

    Business Response

    Date: 04/15/2025

    We have removed the comment and stopped this user from accessing **********************.

    Customer Answer

    Date: 04/15/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Thank you very much!

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:04/04/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started a petition against my employer involving 2 managers and 2 coworkers. One of those former coworkers created a fake name and signed my petition just to leave a nasty and defamatory untrue comment on my petition. I've contacted change.org 4 times requesting this comment be removed from my petition and they are not getting back to me.

    Business Response

    Date: 04/07/2025

    Hi! I don't see any emails from this email address nor any petition started under this email address on our site. If you have written to us, we will get back to you! If you'd like me to take another look you'll need to let me know the email address you used to start the petition, the url of the petition, and indicate which comment you'd like deleted.

    Customer Answer

    Date: 04/07/2025

     
    Complaint: 23159752

    I am rejecting this response because:

    Sincerely,

    ****** *****

     

    My petition is under the email,  ***************************** 

    "**** of Lehighton" is a former abusive coworker who made up a fake name just to sign the petition and leave a defamatory comment on my petition.  Please remove his signature and comment from my petition.  Thank you.

    Business Response

    Date: 04/07/2025

    I have removed the comment.

    Customer Answer

    Date: 04/08/2025

     
    Complaint: 23159752

    I am rejecting this response because:

    They put up a 2nd comment.  Can you just block that "**** ***** of Lehighton" person?  They are an impersonater.  Thank you.


    Sincerely,

    ****** *****

    Business Response

    Date: 04/09/2025

    I have removed his comment again. Please let us know if you get another from him!

    Customer Answer

    Date: 04/09/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:03/31/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Change .org PBC has been charging me ***** through ****** for the last two months without my permission, or authorization. I waoulfd like this to cease, and for them to refund any money they have taken from me via ******.

    Business Response

    Date: 04/01/2025

    I have cancelled your monthly membership and refunded all payments to us.

  • Initial Complaint

    Date:03/10/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint Against Change.org Defamatory Petition Removal Request I am filing this complaint against Change.org for failure to remove a defamatory and harmful petition that is spreading false information about me. Despite multiple formal requests, Change.org has not taken action to address my concerns.Details of the Issue:A petition containing false, misleading, and defamatory accusations against me is publicly available on Change.org.The petition is titled "*************************** SCAM CONCERNS AND INTERVENTION."URL: *********************************************************************************************** The content contains baseless allegations that have resulted in harassment, threats, and reputational damage to me personally and professionally.I have reached out to Change.org customer support ***************** and their corporate office ****************** with no resolution.Why This is a Serious ************************ Information The petition contains unproven and harmful claims that are damaging my ******************************** Since the petitions publication, I have received direct threats and harassment from people who believe the false accusations.Harm to My ********************* My name and professional reputation are being unfairly linked to fraudulent activity, causing financial harm.Negligence by Change.org Despite repeated requests, Change.org has not taken any action to investigate or remove the petition.

    Business Response

    Date: 03/11/2025

    Hi there! It looks like this is being handled appropriately by our Trust and Safety team :)

  • Initial Complaint

    Date:02/28/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a one time donation to change.org on 1/27/25 for $8.00 (see receipt below). On 2/27/25 my credit card was billed a non-authorized payment of another $8.00 through ******. Payment Summary:Amount paid $8.00 -Billed to **** ****** -Transaction ID ************** -How often one-time I did not authorize them to enroll me in their continuous monthly membership program, have contacted them with no response and after viewing other complaints this seems to have been a scam they have used for years. I am requesting a refund and for them to cease their fraudulent billing.

    Business Response

    Date: 03/05/2025

    It looks like we have cancelled your membership and you will not be billed going forward.

    Customer Answer

    Date: 03/05/2025

     
    Complaint: 23003626

    I am rejecting this response because: I received a response from change.org saying they would refund the charge and cancel my account but as of 3/5/25 I have not received a refund.

    Sincerely,

    **** ******

    Business Response

    Date: 03/07/2025

    It can sometimes take a few days ofr a refund to show up on your card. If it has still not appeared a week after we've confirmed the refund, please reach out directly to us and we'll resolve it.

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