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Business Profile

Infertility

Laurel Fertility Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Infertility.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 21178165

    I am rejecting this response because:

    I'd like for the account billing to be closed out and reduced to zero, and the specimen they have in storage be discarded in accordance with the form I completed over the summer.

    Sincerely,

    ***************************

    Business Response

    Date: 03/18/2024

    I am reviewing this account, and we have not had any interaction with this patient in over 6 months.  The last documented communication I am seeing is she reached out to us to have a form filled out in September 2023 and we filled out the form and sent it where she requested. 

     

    *****************************

    Chief Operating Officer

  • Initial Complaint

    Date:09/21/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reached out to Laurel Fertility for fertility treatment. I had donor eggs in ****** which I wanted to bring here and after a long search I found Laurel Fertility that accepted the eggs and were willing to do the procedure. I gave all the information of the frozen egg bank and the two parties communicated. The nurse at Laurel fertility received information on the number of frozen eggs available etc. She pushed me to come in for a doctors visit in person to discuss the dates and next steps in the procedure. I specifically asked the nurse if she received all the information she needed as I had to make a long trip for the in person visit. She dismissed saying she has all the necessary information. Once I go there, I am immediately whisked away to get a scan done to check my uterus lining when I asked why am I getting this done even before talking to the doc, she mentioned that all patients get this done and promptly dismissed. When I met the doctor, he said that we didnt have enough eggs to form an embryo and continue this process.My trip was wasted. I went there coz the nurse pushed me, I called the nurse and they admitted that it was their error, I raised a complaint with my insurance and they got the consultation fees withdrawn. I am still asked to pay for the scanning fees which cost me $500 approx.My point is - why should I pay the fees when the mistake was the nurses? If they paid attention initially about the number of eggs, then i would not have pursued anything with Laurel fertility at all. Why should I pay for their oversight??

    Business Response

    Date: 04/19/2023

    The patient stated that they were charged $500 for a scan fee and wanted a refund.  This patient did not pay our office any monies, as they have insurance that covered all appointments and scans.  Their insurance company is Progyny, and they paid our office for services rendered. The patient did not have to pay out of pocket to Laurel and if they have any issues or concerns, they should speak to their insurance provider. 

Laurel Fertility Care is NOT a BBB Accredited Business.

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