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Business Profile

Home Schooling Materials

Lumosity.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Schooling Materials.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/19/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have wanted to cancel my subscription to Luminosity for 2-3 years because I have not been able to log in to the program, even after multiple communications with them. I have found NO successful way of communicating with them and their "chat" suggestions have been valueless. They suggest that you "log in" in order to discuss an issue. I CANNOT log in! THEY NEED TO POST A PHONE HELP LINE EVEN IF THEY ARE TRYING TO AVOID DOING SO FOR FINANCIAL REASONS OR OTHERWISE, This is just unacceptable.
    Nancy R******
    *** *******

  • Initial Complaint

    Date:12/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been on auto pay with lumosity.com for a number of years, five at least. The person I purchased the subscription for can no longer see and I wish to cancel services. However, I attempted this last year with no result and again this year. The contact information provided by my PayPal is the email I have contacted and also a phone number that is only an answering machine. I would like a refund and cancelation of auto renewal.

  • Initial Complaint

    Date:11/21/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last year I signed up for a one-year subscription. I have now been billed without authorization for $59.95. I do not want to continue on. I want a credit for $59.95

Lumosity.com is NOT a BBB Accredited Business.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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