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Business Profile

Home Electronics

Ava Science Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Electronics.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/22/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. In the future if there is going to be a large impact like this on something as important as fertility I do hope the company reaches out to their customers with updates/information. 

    Sincerely,

    ****** ******

    Business Response

    Date: 12/23/2024

    Good day, 

    We are pleased to inform them that the app is now fully operational following our recent update and we have informed the customer already. We appreciate their patience during this time of enhancement, and we have already communicated this news to affected customers as well.

    Regarding their inquiry about the refund, we want to clarify a few key points. Unfortunately, their item is out of warranty. Additionally, the issue they experienced was part of a global update that affected all *** users, not just their account. Given these circumstances, we must exercise caution when processing refunds.

    Kind regards, 
    Ava Customer Success

  • Initial Complaint

    Date:11/30/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have bought the *** bracelet 7 years ago and have been an active user until now. The last past week, the app does not work and their website is down. Several people have reached out to the business with no response. Lot of people have years of store data tracking fertility and their cycles on the app, and no one received any notification that things would be shut down. As of now, it looks like nothing can be accessed of our personal records. Whose records are important for those who are trying to get pregnant, or those of who use it to prevent pregnancy.

    Business Response

    Date: 12/03/2024

    Good day, 

    About this complaint, we have responded to the customer's concern. The issue is about an ongoing website maintenance which is why they weren't able to use their *** account as of the moment. Currently, we're just waiting for their response for our next step. 

    If you need anything else, please let me know. 

    Kind regards, 

    Ava Customer Success

  • Initial Complaint

    Date:10/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 22382483

    I am rejecting this response because:

    The solution they offered did not resolve my problem.

    Sincerely,

    ***** *******

    Business Response

    Date: 10/24/2024

    Hello *****,

    Our team has replied to your email.

    Thank you,

    Business Response

    Date: 10/30/2024

    Hello,

    We have replied to the customer and waiting for further details. 

    Thanks

  • Initial Complaint

    Date:07/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the *** womens fertility bracelet. I purchased the extra option to get a refund if you try for a year and do not conceive. I reached out to customer service a week to early and they responded I needed to wait for a week before I reached back out for my refund. I have since contacted them over 14 times and no response. I just want my refund!

  • Initial Complaint

    Date:07/18/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an Ava ******** on June 17. I paid 255.13$. I received an order confirmation through email and later that day I received a shipping confirmation the same day. The tracking for the shipping confirmation has remained the same which is label created, **** awaiting packing. I sent a customer service inquiry June 26, July 9, and June 12. I get the same message back every time about restructuring or it taking longer than usual to answer customer inquiries. I asked for an update or info regarding my order or a refund so that I could reorder. I have yet to receive helpful communication from the company. I believe the product is probably a good product, but am incredibly disappointed by customer service. I paid a significant amount of money and have received no product or information regarding my purchase. I just want to receive the product that I purchased.

  • Initial Complaint

    Date:09/16/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased this product and it is completely ineffective. It was purchased for over ****** and Ive been trying to reach out to customer service for weeks to just get passed around or ignored. This product is clearly defective. Im asking to return with the company paying the cost due to their inability to give a good product and disclose it doesnt work on their app and they wont help.

    Business Response

    Date: 09/18/2023

    The customer has already received a full refund and received notification of refund. 

  • Initial Complaint

    Date:06/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a bracelet under their 6 month guarantee. I have been trying to return it for my money back under this guarantee for nearly a month. Nobody from customer service will respond to me. I have reached out on 3 separate occasions with no resolution. Only excuses that they are restructuring their customer support team.

    Business Response

    Date: 06/15/2023

    Hello,

    Per policy, the data has to be reviewed prior to a refund being issued for a 6-month guarantee to confirm eligibility. The data was reviewed and a refund was issued to the original form of payment 8 days ago. 

  • Initial Complaint

    Date:05/18/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************************

    Business Response

    Date: 05/18/2023

    Hi BBB,

    Due to an overwhelming influx of inquiries we were not able to respond to the customer in a timely manner. We already replied to her and provided her a free replacement. We kindly ask you to close this matter as the issue was already resolved. 

    Thank you!

    Ava Customer Success

  • Initial Complaint

    Date:04/24/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reached out to *** ******** service. I informed ******** service the watch fell apart & provided pictures. The ******** service rep. ***** informed me via email on April 14,2023 at 11:23am est. that another watch will be ******** just need to confirm my mailing address. I confirmed & now I have not heard anything back from the ******** service rep. I have tried to submit another complaint on the *** website, the company has restricted me. I don't understand why people/companies do not just do the right thing. I have copied & pasted the email the rep. sent me on April 14. 2023 at 11:23am. I have just removed my physical address."Hi *******,Thank you for contacting **!We are sorry to hear that the strap of your *** ******** fell off. Upon checking, we have noticed that your *** ******** is already outside of warranty but we will make a one-time exception for you. Let's get that sorted out for you straightaway by sending you a free replacement.Before we proceed, kindly confirm if your shipping address below is still updated.(?removed)********** ** ***** ************* We will be looking forward to your reply.Kind regards,************** Customer Success."

    Business Response

    Date: 05/12/2023

    Hi BBB,

    Due to an overwhelming influx of inquiries we were not able to respond to the customer in a timely manner. However, we already replied to her on April 29 and provided her a free replacement. We kindly ask you to close this matter as the issue was already resolved. 

    Thank you!

    Ava Customer Success

  • Initial Complaint

    Date:12/02/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 18516005

    I am rejecting this response because:  I cannot supply my name & email address as publicly posted information on BBB.  Please have the company contact me directly for that information.



    Sincerely,

    ****************

    Business Response

    Date: 12/23/2022

    On Mon, 5 Dec at 2:02 PM , ******************** <********************> wrote:

    Hi BBB,

     

    Thank you for reaching out to us and we will be more than happy to look into this issue. 

    Unfortunately, we cannot find any customer that matches the information that you provided. 

    Can you please reach out to the customer and then provide us with the order number or the full name and email address of the person who purchased the Ava ******** so we can review the order and the case? 

     

    We will be looking forward to your reply.

     

    Kind regards,

    Business Response

    Date: 01/09/2023

    Hi,

    We have already contacted the customer and due to the circumstances we have provided him a free replacement *** 2.0. We kindly ask you to resolve this matter as the customer's wish for a free replacement has been honored. 

    Thank you!

     

    Kind regards,

    *** Customer Success Team

    Customer Answer

    Date: 01/10/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****************

Ava Science Inc. is NOT a BBB Accredited Business.

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