Business Profile

Home Accessories

Williams Sonoma, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Accessories.

This business has 1 alert

Pattern of Complaints

Complaints

This profile includes complaints for Williams Sonoma, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,289 total complaints in the last 3 years.
650 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought 3 ST18 LED Light Bulbs (SKU ******) for $54 less than a year ago. The West Elm website says that the LEDs should last for ***** hours on average (that's 625 days of constant use). However, 2 of the bulbs have already burnt out after only a few months of normal use. This has already happened previously with these bulbs (we first installed the light fixture from West Elm in 2021).However, West Elm has refused to replace them, despite the consistent sub-par performance of their product. These are the only light bulbs that fit in the West Elm light fixture that we have in our house, so we have no options but to keep purchasing these expensive and sub-standard light bulbs from them that keep breaking.
Business Response
Date: 09/14/2023
Williams-Sonoma, **** is in receipt of this customer's complaint. We have reviewed our customers concerns and confirmed a leader on our social media team reached out to our customer to gather some additional details to help. We are currently awaiting our customers response. Please do not hesitate to reach out to us again if needed.

Sincerely,

Williams-Sonoma, ****
Initial Complaint
Date:09/11/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchase made at Williams Sonoma on 5/10/23 in the amount of $3,744.91 under order #************. This charge was for 6 outdoor dining chairs and 1 outdoor coffee table. Upon delivery, 4 of the chairs were damaged and taken back by the driver. The 2 undamaged chairs and coffee table were left at my home and Williams Sonoma stated they would replace the 4 damaged chairs. On 5/25/23 Williams Sonoma sent an email that they were cancelling the 4 replacement chairs. I spoke with a representative and arranged to have the 2 chairs and coffee table returned as they were no longer needed due to the order not being able to be fulfilled as purchased. The entire order was returned.Williams Sonoma arrived at my home on 6/1 to pick up the 2 chairs and coffee table that I was returning. I received 3 separate refunds to my credit card which totaled $2,354.89. The balance of the refund due $1,390.02 ($130 of this was a reward certificate) is stuck in Williams Sonoma's system under reference #W233168776. I have had dozens of phone calls (6/3 ******** 6/16 *********, 7/6, 8/6, 8/13 *********, 8/23 ******** to list a few) all who confirm they see that I am due a refund, and all who have told me to expect it in 5-7 business days. The most recent call with ********, who was a Manager in product support assured me that he would help take care of this and that he would provide an update the following day. He also stated that I would receive the balance of the refund in 5-7 business days. I left him 5 voice messages in the week following our 8/23 call and he will not return my calls. I've also engaged the store that processed the initial order, who is also running into issues and not able to directly help process the refund. I've attempted to resolve this with Williams Sonoma for 3 months and am in need of help.
Business Response
Date: 09/13/2023
Williams-Sonoma, **** is in receipt of this customer's complaint. We have reviewed our customers concerns and requested a leader on our retail team to contact our customer to help. Please do not hesitate to reach out to us again if needed.

Sincerely,

Williams-Sonoma, ****

Customer Answer
Date: 09/15/2023

Complaint: 20586829

I am rejecting this response because Williams Somona has repeatly told me over the past three months that someone would resolve and they have not followed through. I have also not received a phone call as promised.

Sincerely,

*******************
Business Response
Date: 09/20/2023
Williams-Sonoma, **** is in receipt of this customer's complaint. We have reviewed our customers concerns and have requested a leader on our retail support team to resolve this issue for our customer. Please do not hesitate to reach out to us again if needed.

Sincerely,

Williams-Sonoma, ****

Customer Answer
Date: 09/26/2023
Better Business Bureau:
Williams Sonoma has NOT yet contacted me, however, I noticed the refund was applied to my credit card. I've requested a check to be sent for the refund. Assuming the merchant doesn't reverse the refund once I close this complaint, the resolution is satisfactory to me.
Sincerely,

*******************
Initial Complaint
Date:09/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 2 swivel chairs on August 08,2023 and I had made sure with the sales representative before I paid in full that the delivery period of Sept 23 to Oct 07,2023. Got and email Sept 1 saying the order will be delayed to Oct 1 to Oct 30th,2023. I contacted them Sept 6 2023 the sales agent told me they will follow ** in 48 hours and if no response and no concrete update, they will offer me a full refund. Calls nor update was never received and I called again Sept 9,2023, the sales agent said no supervisor is on duty and it is up to the vendor if they agreed to cancel my order before they can issue a refund for me. I entered a sales contract with West Elm and it is not my responsibility to deal with their vendor. they cannot deliver their sales and service and have to give me a refund. the sales agent mentioned the vendor is still sourcing the fabric for my chairs! This is a fabric that i have confirmed with stores that they have in stock. i just want my refund and take my business else where. My order number is ************. Please assist. Thanks!
Business Response
Date: 09/11/2023
Williams-Sonoma, **** is in receipt of this customer's complaint. We have reviewed our customers concerns and have requested a leader on our international team to contact our customer to help. Please do not hesitate to reach out to us again if needed.

Sincerely,

Williams-Sonoma, ****

Customer Answer
Date: 09/11/2023

Complaint: 20580618

I am rejecting this response because: ***** of all, they did not call me. When i made the purchase, due to the very poor ****** reviews West Elm has had, I have asked ******* (The Sales Associate on ************) is this delivery window now accurate that i will not be experiencing any further delay. She went to her supervisor on site and came back responded telling me the ****** reviews were due to the global logistic delay in 2021/2022. Their delivery time had been improving alot and assured me that the delivery time frame will be accurate (My purchase date was August 8,2023, provided with a delivery time frame of September 23- Oct 7, 2023 as per my previous attachment). The experience at the store was not pleasant cos 8 out of 10 fabrics that we chose was unavailable. This one we ended up choosing was guaranteed available by the store manager and *******. So as a consumer, i have done all my due diligence readily available before i engaged in the purchase. These 2 are major furniture for my new home. When i called them Wednesday Sept 6,2023, at ***********, the sales promised that her supervisor or herself will provide me and update and answer by Friday (48 hr) and if no concrete answer for exact delivery date, they will issued me a refund. Of course, no one care to reach out to me. I reached out again on Saturday and requested for a refund. I was put on hold for an hour and the customer service told me there were no supervisor responding to her so there are nothing that she can do for me. Request for a call back and of course no one called me back. The company says they will call me back but judging from the previous experiences with this company, no reply will be given. Either they give me my chairs (with exact delivery date) or please provide me a refund. I cant just continue to way and let them pushing and pushing my delivery date. When they asked for payments, it was 100% up front non-negotiable. At the end of the date, my contract was bind between West Elm, i should have nothing to do with their vendors. This is just so frustrating.

Sincerely,

Sicy Sze *************
Business Response
Date: 09/12/2023
Williams-Sonoma, **** is in receipt of this customer's complaint. We have reviewed our customers concerns and have re-requested a leader from our international team to contact our customer to help. Please do not hesitate to reach out to us again if needed.

Sincerely,
Williams-Sonoma, ****
Initial Complaint
Date:09/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I Purchased a sofa bed from Pottery Barn for the 12 month zero interest credit card through them.And they accidentally opened the rewards credit card instead. So I called and they told me no problem they will correct it. I talk to manager at ********** Location ********************************************************* phone ************ and was told it will take one billing cycle to correct. And then They never made the correction. I called back then they told me it was to late to correct. So I ask for a return they they told me its past the 30 days now there is nothing they can do. I wouldn't have purchased the sofa if it was not for the zero interest. I have been charged so much interest now i would just like return and refund.
Business Response
Date: 09/11/2023
Williams-Sonoma, **** is in receipt of this customer's complaint. We have reviewed our customers concerns and have requested a leader on our retail team to contact our customer to help. Please do not hesitate to reach out to us again if needed.

Sincerely,

Williams-Sonoma, ****
Initial Complaint
Date:09/10/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a floor mirror for my daughter on August 27, 2023 order number ************ the mirror was delivered damaged on August 31, 2023. The mirror has a long crack line running down the mirror and parts of the tiles around it are chipped. I immediately contacted west elm and an exchange was created but I decided to cancel exchange since I lost all faith in this product with its durability. I set up a return instead and I ordered a different floor mirror for my daughter. That order number is ************ it was placed on August 31, 2023. I was given compensation for my troubles and I was told I will receive a full refund for the mirror that was damaged. I paided ****** for the mirror. ****** was charged to my **** card and I used 200 dollars in rewards certificates towards it. I called west elm customer service to arrange pick up and was told I will be contacted by delivery team. I reach out to the delivery department to set up a date for my new mirror which was in stock for September 6, 2023. I told them to arrange the delivery of my new mirror and pick up the damage one the same day I was told it was arrange. I also had another delivery for September 6, 2023 but it was for my sectional that order number is ************. On September 6 the delivery team for my new mirror had no pickup request only delivery it turns out the pickup and drop-off was for my sectional order. I have attached pictures of my order number and appointment along with the damage for the mirror. My order details still say that the return was created but it doesn't say it is complete. I want my refund which is ****** returned to my **** card and the 200 rewards dollars returned to my account. I purchased many things from west elm all i ask is you do right by your loyal customer.
Business Response
Date: 09/12/2023
Williams-Sonoma, **** is in receipt of this customer's complaint. We have reviewed our customers concerns and confirmed a refund was processed on this order. Please allow 3-5 business days for the refund credit to process. Please do not hesitate to reach out to us again if needed.

Sincerely,
Williams-Sonoma, ****

Customer Answer
Date: 09/14/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:09/10/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
bought the ************************************************************ January. Order # ************ When it was delivered we were told to open and close the bed function to prove it worked then the delivery drivers left. Finally had a guest sleep on the sofa bed this weekend and they complained it felt like they were being folded in half. After looking at the bed we realized the center legs are 3/4 off the floor when the bed is flat. If any weight is put in the bed, the center legs sink to the ground and you feel like a U. The only way to make the bed actually lie flat is to put wood under the center legs. Put a level on the bed and noticed the head of the bed is higher than the foot of the bed, so not only are you sleeping in a U shape due to the short center legs, youre also sloping downhill. No idea how this passed QA. Not sure what to do here, since it took 12 weeks to even get this sofa bed and now realize its defective. Reached out to west elm, as this is clearly a QA issue and they told me they cant/wont do anything.Paid $2079 for this defective sofa bed.
Business Response
Date: 09/14/2023
Williams-Sonoma, **** is in receipt of this customer's complaint. We have reviewed our customers concerns and confirmed a leader on our Business-to-Business team is working on this order for our customer. Please do not hesitate to reach out to us again if needed.

Sincerely,

Williams-Sonoma, ****
Initial Complaint
Date:09/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In approximately 11/2019 I started shopping more frequently at Williams Sonoma (WS) and their sister company Pottery Barn (PB) for my business for gifts and staging items. In 11/2019 I was told while shopping at my local WS store that I was in the rewards system. Since then, each time I make a purchase, I have asked if the rewards are accumulating and have stated each time that I have never received any emails or rewards. I was told each time that I just don't have enough points to have rewards. I also signed up for a B2B account last 12/2022 and understood the key rewards would link to that account. To my surprise on 7/24/2023 after making a purchase at PB I received an email saying "welcome to key rewards." I have sent emails to customer service in the past month with only 1 reply on 8/7/23 that they set up a case number, but have received zero communication and no resolution. In my email to customer service I asked that the rewards be applied back to 2019 and that the two accounts be combined. Worse, since then while shopping at WS last week, and providing both of my phone numbers (I always give both when checking out and no one can ever find anything so they say), the sales person miraculously (for the first time) found my account which showed that $50 of rewards dated back to March 14,2022 have expired! Really? There were $10 more from last December 1st that I was able to use last week upon learning they existed, but clearly my rewards account has been in place prior to the new rewards account that somehow was set up without my knowledge on 7/24/23. I've also had zero emails about rewards accumulating under that "second" key rewards program as well. I expect a) an audit of all of my purchases back to 2019 and have rewards that I have never received issued; b) the combining of the apparent multiple rewards accounts that were set up; c) the re-issuing of any and all expired rewards and d) resolving why I am not receiving emails about reward points and dollars.
Business Response
Date: 09/13/2023
Williams-Sonoma, **** is in receipt of this customer's complaint. We have reviewed our customers concerns and requested a leader on our Business-to-Business team to contact our customer to help. Please do not hesitate to reach out to us again if needed.

Sincerely,

Williams-Sonoma, ****

Customer Answer
Date: 09/19/2023

Complaint: 20580559

I am rejecting this response because: No one from the department that needs to conduct the audit of my purchases and correct my key rewards, has reached out to me.

Sincerely,

***************************
Business Response
Date: 09/25/2023
Williams-Sonoma, **** is in receipt of this customer's complaint. We have reviewed our customers concerns regarding our response, and we have re-requested a leader on our Business-to-Business team to contact our customer to help. Please do not hesitate to reach out to us again if needed.

Sincerely,

Williams-Sonoma, ****

Customer Answer
Date: 09/27/2023

Complaint: 20580559

I am rejecting this response because:
This is absurd. I still have not heard from anyone in the *******
Sonoma Key Rewards Program.
If I dont hear from someone by end of day tomorrow (9/28) I will refer this matter to the ******************* Consumer Protection and/or AGs office.

Sincerely,

***************************
Initial Complaint
Date:09/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a floor mat on line from Williams Sonoma and within hours changed my mind and cancelled the order, whereupon I was told that I could not cancel the order but it actually had said nothing on line about any cancellation restriction particularly as in this case when I cancelled within hours. I disputed the matter with my charge card Chase and Williams Sonoma has pursued this charge with zeal despite my canceling the order and never receiving it. I have enclosed a copy of the letter from chase and my contemporaneous handwritten notes in regards to that order transaction having placed a complaint with Williams Sonoma and talked to 6 different people at different times ******, *******, ******, *****, *****, ***** my Complaint was ignored here are my longhand notes that I had saved separately because they were included alongside instructions on how to input final grades to my remote *********************** communications class I will never shop at Williams Sonoma ever again for putting me through this incredible hassle and charge of $152.15 unnecessarily in fact downright fraudulently and without apology. Its unimaginable that a customer can cancel an order within hours of placing it, never receiving the order and still be bullied into paying for it - its $152.15, which is a considerable amount for any shopper. I want my money back.
Business Response
Date: 09/14/2023
Williams-Sonoma, **** is in receipt of this customer's complaint. We have reviewed our customers concerns and confirmed a refund credit was processed in the amount of $152.15 on 09/14/2023. Please do not hesitate to reach out to us again if needed.

Sincerely,

Williams-Sonoma, ****
Initial Complaint
Date:09/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In early 2023, I sought a refund from Pottery Barn Teen for a defective rug that continuously pilled. The Order No. is ************. Around June 1, 2023, Pottery Barn agreed to refund me for the rug in the amount of $773.39. The attached email chain evidences this agreement. I still have not been refunded despite many emails and phone calls to Pottery Barn. As recently as August 11, I spoke to a Pottery Barn representative about the refund. She acknowledged that there was an oversight on their end. During this phone call, she told me that she released the funds. She assured me that I would never have to call back and that I would see the refund in my account within **** days. The refund never hit my account, so I called back on September 7, 2023. The representative that I spoke to could not explain why I had not yet been refunded, though she acknowledged that the notes on my order stated that I was *********** a refund. She refused to let me speak to a supervisor because the supervisor was "unavailable." She said that she spoke to a "lead" who acknowledged that I had not yet been refunded and who would "release" the funds that day. The representative also told me that, to evidence the release of funds, Pottery Barn would email me an invoice reflecting the refund the following day. As of September 9, I have not received an invoice. Today, September 9, I spoke to three different entry level Pottery Barn representatives. None could process the refund or connect me to a supervisor. Instead, they offered to send me a merchandise card or refer me to the furniture department. Over the past several months, I have cumulatively spent hours on the phone with Pottery Barn representatives, to no avail. Several times, I have confirmed the credit card account to which the refund should be posted. Every representative has confirmed the correct credit card account and the fact that I am owed a refund, yet none of them could ensure that the refund was processed.
Business Response
Date: 09/12/2023
Williams-Sonoma, **** is in receipt of this customer's complaint. We have reviewed our customers concerns and confirmed a leader on our ************ team has contacted our customer to help. Please do not hesitate to reach out to us again if needed.

Sincerely,
Williams-Sonoma, ****

Customer Answer
Date: 09/12/2023

Complaint: 20580074

I am rejecting this response because although Pottery Barn contacted me and acknowledged that they owe me a refund, the representative did not know how to process the refund. She said she would call me back.

Sincerely,

***********************
Business Response
Date: 09/18/2023
Williams-Sonoma, **** is in receipt of this customer's complaint. We have reviewed our customers concerns and confirmed that a ticket for the refund has been initiated and is currently in process. We are currently monitoring the status of this ticket daily to ensure credit is issued to our customer as soon as possible.

Sincerely,

Williams-Sonoma, ****

Customer Answer
Date: 09/18/2023

Complaint: 20580074

I am rejecting this response because Williams Sonoma/Pottery Barn acknowledges that the refund is owed but continues to delay in executing the refund. I have been awaiting a refund for several months and will not be satisfied with the response until I receive the refund.

Sincerely,

***********************
Business Response
Date: 10/02/2023
Williams-Sonoma, **** is in receipt of this customer's complaint. We have reviewed our customers concerns and confirmed a refund check in the amount of $773.39 was issued on 09/27/2023. Please do not hesitate to reach out to us again if needed.

Sincerely,

Williams-Sonoma, ****

Customer Answer
Date: 10/03/2023

Complaint: 20580074

I am rejecting this response because I still have not received the refund check. The reason I filed this complaint in the first place is because Pottery Barn told me repeatedly over several months that they would issue a refund, but they failed to do so. I will not close this complaint until I receive the refund.

Sincerely,

***********************
Business Response
Date: 10/04/2023
Williams-Sonoma, **** is in receipt of this customer's complaint. We have reviewed our customers concerns and confirmed a refund check in the amount of $773.39 was issued on 09/27/2023. Refund checks are sent via the U.S. ************** and should arrive within 4 weeks.

Sincerely,

Williams-Sonoma, ****
Initial Complaint
Date:09/08/2023
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a rug for my sons room 7/16/23 for an in stock rug. The *** label was created and my credit card charged but it actually never shipped. I called PB 3 separate times to explain I never received my product please refund. Each time they tell me it shipped and its on the way just return when you receive. Its been 2 months now and I still dont have the supposedly shipped product. I just want my money back. Please help.
Business Response
Date: 09/11/2023
Williams-Sonoma, **** is in receipt of this customer's complaint. We have reviewed our customers concerns and have issued a refund for the Flecked Rug, 3x5 not received in the amount of $145.23. Please allow 3-5 business days for this credit to reflect on the credit card used for purchase and please do not hesitate to reach out to us again if needed.

Sincerely,
Williams-Sonoma, ****

Customer Answer
Date: 09/12/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

This business has 1 alert

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Williams Sonoma, Inc. is NOT a BBB Accredited Business.