About
Overview
BBB Accreditation & Rating
About This Business
BBB Accredited Since: 4/17/2025
Business Details
- BBB File Opened:
- 9/23/2024
- Business Started:
- 8/1/2024
- Business Incorporated:
- 9/20/2017
- Type of Entity:
- Corporation
- Business Management:
- Ms. Amy Li, Founder
- Number of Employees:
- 9
Additional Contact Information
- Principal Contacts
- Ms. Amy Li, Founder
- Customer Contacts
- Ms. Amy Li, Founder
Licensing information
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Additional Information
- Payment methods
- MasterCard
- Visa
- Refund and Exchange Policy
Return Policy
Concha Labs™ offers a 60-day return policy for your Concha Sol™ Hearing Aids. To initiate a return, please contact us at [email protected]. Once we receive your request, we will send you a return label, which will cover shipping costs. When the return has arrived at our facilities, we will send a confirmation email and a full refund will be issued. To qualify for a full refund, both hearing aids and all accompanying accessories must be returned in undamaged* condition within 60 days from the date of delivery. Incomplete or damaged returns may be subject to a partial refund at the discretion of Concha Labs™.For replacements or exchanges, please contact [email protected]. For warranty information, please click here
*Undamaged Hearing Aids:
The receiver wire is free from visible damage and is not torn, broken, or bent incorrectly.
The receiver at the end of the receiver wire is attached to the receiver wire. The receiver is not broken or visibly damaged.
The receiver wire is able to attach or is attached to the body of the hearing aid.
The battery door is functional and can open and close with relative ease.
There is no evidence of water damage on the hearing aid. The battery contacts show no signs of corrosion.
The body of the hearing aid is intact without cracks, dents, or scratches. There is no evidence of damage by an external force such as a pet.
The volume button on the hearing aid is present and operational.
There is no evidence of glue, tape, or other adhesive material on the hearing aid.- Other Resources
- The Speech-Language Pathology and Audiology and Hearing Aid Dispensers Board
2005 Evergreen St, Suite 2100
Sacramento CA 95815
Phone Number: (916) 263-2666
Fax Number: (916) 263-2668
http://www.speechandhearing.ca.gov/consumers/index.shtml
[email protected] - Business Categories
- Hearing Assistive Devices, Ecommerce
More Resources
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