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Business Profile

Hearing Assistive Devices

Concha Labs
BBB Accredited BusinessARated by BBB
Visit Website(510) 544-6778Write a Review

About

Overview

Concha Labs

San Francisco, CA 94114-1612

View Service Area

BBB Accreditation & Rating

Concha Labs is BBB Accredited.

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Rating

A

Reasons for rating

  • Length of time business has been operating
More InformationHow are BBB ratings calculated?

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About This Business

Concha Labs offers hearing aids, through their patented hearing personalization approach.

BBB Accredited Since: 4/17/2025

Years in Business: 2

Products and Services

Hearing Aids, Hearing Loss Solutions, Hearing Technology, Sound Personalization, Speech Enhancement

Business Details

Local BBB:
BBB serving the San Francisco Bay Area and Northern Coastal California
BBB File Opened:
9/23/2024
Business Started:
8/1/2024
Business Incorporated:
9/20/2017
Type of Entity:
Corporation
Business Management:
Ms. Amy Li, Founder
Number of Employees:
9

Additional Contact Information

Principal Contacts
Ms. Amy Li, Founder
Customer Contacts
Ms. Amy Li, Founder
Additional Email Addresses
Inquiry: Email this Business
Customer Service: Email this Business
Additional Websites
conchalabs.com/blogs/blog
Social Media

Licensing information

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB records show a license number of 3030627827 for this business, issued by Food and Drug Administration

Food and Drug Administration

10903 New Hampshire Ave

Silver Spring MD 20993

888-4636332Website

Additional Information

Payment methods
  • MasterCard
  • Visa
Refund and Exchange Policy

Return Policy

 
Concha Labs™ offers a 60-day return policy for your Concha Sol™ Hearing Aids. To initiate a return, please contact us at [email protected]. Once we receive your request, we will send you a return label, which will cover shipping costs. When the return has arrived at our facilities, we will send a confirmation email and a full refund will be issued. To qualify for a full refund, both hearing aids and all accompanying accessories must be returned in undamaged* condition within 60 days from the date of delivery. Incomplete or damaged returns may be subject to a partial refund at the discretion of Concha Labs™.

For replacements or exchanges, please contact [email protected]. For warranty information, please click here

*Undamaged Hearing Aids:

The receiver wire is free from visible damage and is not torn, broken, or bent incorrectly.
The receiver at the end of the receiver wire is attached to the receiver wire. The receiver is not broken or visibly damaged.
The receiver wire is able to attach or is attached to the body of the hearing aid.
The battery door is functional and can open and close with relative ease.
There is no evidence of water damage on the hearing aid. The battery contacts show no signs of corrosion.
The body of the hearing aid is intact without cracks, dents, or scratches. There is no evidence of damage by an external force such as a pet.
The volume button on the hearing aid is present and operational.
There is no evidence of glue, tape, or other adhesive material on the hearing aid.

Other Resources
The Speech-Language Pathology and Audiology and Hearing Aid Dispensers Board
2005 Evergreen St, Suite 2100
Sacramento CA 95815
Phone Number: (916) 263-2666
Fax Number: (916) 263-2668
http://www.speechandhearing.ca.gov/consumers/index.shtml
[email protected]
Business Categories
Hearing Assistive Devices, Ecommerce

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When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.