Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to an unreasonably denied claim by Opencare and the company's continued failure to respond to inquiries in a timely or professional manner.I used Opencare to book a dental appointment and completed the visit in July 2025. According to their promotional terms, I was eligible to receive a $150 gift card after completing the visit and submitting a claim. I submitted the claim shortly after my appointment.Opencare denied my claim stating that I had already filed a previous claim within a two-year period (referring to a claim submitted on June 30, 2023). However, the current visit and corresponding claim occurred over two years later, and therefore should not fall under their stated ************** addition to this unreasonable denial, their response times have been extremely delayed. Repeated follow-up inquiries have gone unanswered or received vague, unhelpful replies. The lack of professionalism and transparency in how they handle claims is unacceptable.I am requesting that Opencare honor their promotional offer and issue the $150 gift card as promised. I expect timely communication and a resolution to this matter.

  Business Response

  Date: 07/16/2025

  Thank you for your message, and were sorry for any frustration this has caused.
  
  We want to clarify that your reward claim was approved and processed within an hour of your most recent email. A confirmation email with your gift card was sent to the email address you provided at that time.
  
  If you havent seen it, please check your spam or junk folder, as these emails can sometimes be filtered there. If youre still unable to locate it, just let our Support team know and well be happy to resend it.
  
  We apologize again for the inconvenience and appreciate your patience.

  Customer Answer

  Date: 07/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:07/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Misleading Reward Offer Feels Like a Bait-and-Switch I used Opencare after seeing their ****** gift card promotion for a dental visit. The process seemed simple: book a cleaning and get rewarded. Unfortunately, my experience felt like a bait-and-switch. The clinic I booked with canceled my appointment once and nearly canceled again due to system issues between them and Opencare. When I finally arrived, I got my cleaning and the dentist explained everything before that about my dental situation, which was great. Then I was told to wait for another dentist for another exam but had to leave before that due to the delay.I sent a picture of my receipt to Opencare, only to be told I wasnt eligible for the reward because the appointment didnt include the new patient exam. I thought the cleaning and dentists exam would qualify, but apparently not. Since I didnt wait for the second exam and it wasnt on the receipt, I was denied the reward. This left a bad impression. I wont use Opencare again or recommend them, as it seems they prioritize commissions from clinics over clear communication and customer satisfaction.

  Business Response

  Date: 07/10/2025

  Hi Hakan,
  
  Thank you for your feedback. Were sorry to hear about the experience you had, particularly with the scheduling issues at the clinic.
  
  Opencares rewards program operates under a clear set of Terms and Conditions that are shared during the booking process. These terms are essential to maintain the integrity and legality of the program and apply to all participants equally.
  
  As our support team has previously outlined, you are still eligible to complete the necessary steps at the dental clinic in order to receive the reward. We encourage you to follow up directly as indicated, and well be happy to review your claim once the requirements are fulfilled.
  
  We appreciate you taking the time to share your concerns, and our team remains available to support you with any further questions.
  
  Sincerely,
  The Opencare Team

  Customer Answer

  Date: 07/10/2025

   
  Complaint: 23578218
  
  I'm rejecting this because the dental exam was already conducted by the dentist who completed the cleaning. Its clear that Opencare engages in deceptive practices by inflating the cost of dental servicescharging separately for cleaning and examsand promising a gift card reimbursement that is never delivered. This amounts to misleading advertising and a potential violation of consumer protection laws.
  I am continuing to explore my legal rights regarding this matter. Additionally, I will be informing others of my experience, both personally and publicly, and will be posting across social platforms and review sites to warn others of these tactics.
  
  Sincerely,
  
  Hakan Orunlu

  Business Response

  Date: 07/11/2025

  Thank you for your follow-up. Again, we're sorry to hear that your experience didnt meet your expectations, and we appreciate the opportunity to clarify a few things.
  
  Opencare is a marketplace that connects patients with top-rated dental clinics. We dont provide care ourselves and are not involved in billing or treatment decisions made by clinics. While we do our best to ensure a smooth experience, unexpected changes - like appointment rescheduling - can occur on the clinics side, and we always aim to help patients navigate those situations as smoothly as possible.
  
  Regarding the reward, the terms are outlined in the Terms and Conditions presented during the booking process and applies to all users of the platform. In your case, our records and your receipt confirm that the full exam was not completed. While the cleaning was done and the dentist may have spoken to you about your dental situation, the required exam component was not documented or billed by the clinic, which means the reward criteria were not met.
  
  That said, as mentioned before, the offer remains open to you upon meeting the requirements outlined in the Terms and Conditions. *****************************************************************************************************************************
  
  

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Opencare falsely misrepresented a dentist as being in-network with my insurance. I have tried getting in contact with Opencare and have yet to hear from them.

  Business Response

  Date: 06/15/2025

  Thank you for sharing your experience. Were sorry for the confusion and frustration this situation has caused.
  
  We did receive your message through our Support team and responded the following business day. While we do our best to ensure all provider information is accurate, we rely on practices to keep their insurance details up to date. In rare cases, changes may occur that we have not yet been informed of. Insurance participation can also vary by individual provider within a dental office and is managed directly by the practice. Ultimately, only the dental office can confirm current insurance eligibility at the time of service.
  
  As Opencare is not involved in billing and was not part of the transaction, were unable to issue a refund or reimbursement and, as mentioned, needs to be discussed directly with the dental practice. 
  
  Weve flagged the providers profile for review to help avoid similar situations in the future. Your feedback is important and helps us continue improving the accuracy and transparency of our platform.

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  OpenCare keeps sending me a million emails about making referrals to my friends and family and encourage them to book appointments so my friend and I can both receive $100 gift cards.I made a referral to my friend, following all suggested steps they wrote in email and also reviewed the terms to make sure that we are eligible to receive the gift card ********** friend completed the dental appointment and received his gift card reward. OpenCare refused to validate my gift card reward because they insisted that they have a term that denies my eligibility because my friend has received a reward in 2022.When I sent my referral to my friend, we reviewed this term on their website - ************************************************************************************************************************************************************************************************************ In this term, it's stated clearly that "One-Time Claim: The Program is limited to one claim per person. Members who have previously claimed a gift card or reward within the past two years are not eligible. Returning patients of any dental office or clinics are not eligible"Since my friend's last appointment was in 2022, we believed that we are eligible. And he indeed received his reward from OpenCare.When I contact OpenCare, out of no where they sent me a new link that's never shown to me - **************************************************************************************************************** In this article, the requirement stated "Your referred friend has not claimed a reward before.". This information was never shown to me in the entire process of me making referral to my friend. The fact that he received the gift card reward but I got denied is unfair. Most importantly, as a customer, I was never shown to this new "term" that would deny my reward in the whole process of me making referral to my friend.

  Business Response

  Date: 06/09/2025

  Thank you for bringing this matter to our attention and for sharing your feedback.
  
  After a thorough review, we confirmed that while your referred friend was eligible and did receive their gift card reward, the terms of our Referral Program specify that rewards are only granted when the referred individual has not previously claimed a reward with us. This eligibility requirement is outlined in our programs support documentation.
  
  That said, we recognize that this detail may not have been as clear as it should have been in the referral emails you received. Based on your feedback, our marketing team has updated our referral communications to make this eligibility requirement more visible and easier to understand.
  
  Although you were not eligible under the current program terms, we understand the confusion and appreciate the time you took to bring this to our attention. As a gesture of goodwill, we have issued the $100 gift card to you.
  
  Thank you again for your feedback, it has helped us improve the experience for all future participants.

• Initial Complaint

  Date:04/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Opencare had an add for 125$ **** gift card if you referrer a friend, which I did. That friend made a new account and they were suppose to also get 125$ **** gift card. They're saying I didn't qualify and my friend didn't anymore because the referred person already had an account, which is not true because he made a new account with a certain email and if that email already had an account in their system, it wouldn't have let us make a new account with that email.

  Business Response

  Date: 04/02/2025

  Thank you for bringing your concern to our attention. Weve reviewed both your Better Business Bureau (BBB) complaint and the chat transcript between you and our support team.
  
  At Opencare, we deeply value referrals and do our best to ensure a fair experience for all participants. Our referral program is governed by clear terms and conditions, which state that to qualify for the referral reward, the referred individual must be entirely new to Opencare and must not have previously created an account or booked an appointment.
  
  In this case, our system identified that the person you referred had previously created an Opencare account under a different email address. Although a new account was later created using your referral link, both accounts were linked to the same individual through matching personal information, including phone number and name, which indicates prior use of our platform.
  
  Unfortunately, this disqualifies the referral from eligibility, as the individual was not a first-time Opencare user. This rule is in place to protect the integrity of our referral program and ensure fair access for all users.
  We also want to acknowledge the language and behavior exhibited during your support interaction. While we strive to offer help in every situation, we are committed to maintaining a safe and respectful environment for our support team.
  Due to the extreme profanity and inappropriate remarks directed at our staff, we were unable to continue the conversation.
  
  If the referred individual would like to reach out to us directly, we would be happy to assist them
  
  Sincerely,
  
  The Opencare Team
  

• Initial Complaint

  Date:11/28/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Extremely hard for them to honor the prepaid card, will share with as many people as possible for their whole scam. Booked appointment using Opencare and after initial consultation visit and a cleaning visit with the dental office, I contacted opencare with receipts insurance claim details. After two weeks of processing, they have been contacting me multiple times for more information. Such a scam and disgrace business

  Business Response

  Date: 11/29/2024

  Thank you for sharing your concerns. At Opencare, we aim to make the rewards process as straightforward as possible while ensuring compliance with our terms and conditions.
  
  The eligibility criteria for our gift card rewards, including the completion of a New Patient Exam and another service such as a cleaning, are clearly outlined prior to booking an appointment. These terms help us maintain the integrity and legality of the program, ensuring a fair experience for all participants.
  
  I understand that the back-and-forth communication may have caused frustration. While I regret any inconvenience, our team requested additional documentation to verify the services provided during your visits as part of our validation process. This step is necessary to ensure the programs compliance and protect its integrity. We appreciate your cooperation in providing the needed receipts and statements.
  
  Regarding your reference to a scam, we can assure you that Opencare operates with transparency and integrity. We are committed to providing a trusted platform for patients and dental practices alike.
  Upon review we can see that your gift card reward has been successfully processed and sent to your registered email address. If you havent received the email, please check your spam or junk folder. Should there still be an issue, our team is available to assist further.
  
  We regret any inconvenience caused during this process and thank you for your patience and understanding. If you have additional concerns or need clarification, please dont hesitate to reach out to our support team.

• Initial Complaint

  Date:10/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was supposed to receive $150.00 gift card for Whole Foods for services I had a dental office

  Business Response

  Date: 10/21/2024

  Hello ******,
  
  Thank you for reaching out and sharing your concerns. I understand your frustration regarding the status of your rewards claim, and I want to assure you that weve been working diligently with you and your dental provider to resolve the matter.
  
  As outlined in our communication with you, the submissions we received, including the treatment plan and later receipt for a tooth extraction, did not meet the eligibility criteria for the Opencare gift card rewards program which are outlined before booking. 
  
  As mentioned, we have been awaiting the complete and final documentation that includes your insurance Explanation of Benefits or a detailed itemized receipt that matches the eligibility criteria for the reward. We are also still waiting on confirmation from the dental practice regarding the services rendered.
  
  Best regards,
  
  Opencare Support

• Initial Complaint

  Date:09/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Opencare offered me a prepaid **** card worth $150 for booking *** attending one of their participating dentists, so I followed the directions to a T found a dentist on their site booked it through the site was called by the dentist to confirm the appointment. Then after going to the appointment and when I tried sending the receipt in they had incorrect dentists listed. One I had never heard of nor contacted so I was unable to submit my receipt to collect my $150 prepaid **** *** after contacting them and week's worth of back and forth emails they said I booked the appointment over the phone and not through the app which is absolutely false. I would have never even known about this dentist if it wasn't for their site putting me in contact with them and they are refusing to give me my reward which I unacceptable and I didn't know where else to turn because they refuse to hear me out about what truly happened. I don't think it's fair for businesses to act this way and don't want any other people to have this experience so any and all help you can provide would be greatly appreciated thank you.

  Business Response

  Date: 09/23/2024

  We appreciate your feedback. We understand how frustrating this situation must have been for you, and we would like to clarify the issue regarding your eligibility for our reward.
  
  Our records, along with confirmation from the dental provider, show that the appointment was booked directly over the phone rather than through our platform. As stated in our Terms & Conditions and Offer Eligibility, to qualify for the reward, appointments must be booked via the Opencare platform. This is crucial to ensure the integrity of the reward program for both dentist and patient users.
  
  We sincerely apologize for any confusion this may have caused and for the back-and-forth communication.We always aim to ensure clear and transparent communication, which is why we highlight the reward eligibility requirements on our site before you book your appointment.

  Customer Answer

  Date: 09/23/2024

   
  Complaint: 22320981
  
  I am rejecting this response because:
  After rebooking the appointment it didn't update on my account so I immediately emailed support to let them know and they acknowledged that fact
  Sincerely,
  
  **** ******

  Business Response

  Date: 09/24/2024

  We understand your concerns and would like to clarify our position.
  
  As stated in our original response, the reward program requires that all appointments must be booked directly through the Opencare platform to qualify, without exception. This is a key eligibility requirement, which is clearly highlighted before booking to ensure transparency.
  
  While we sincerely apologize for any inconvenience, we must adhere to these guidelines to maintain the integrity of our reward program. Unfortunately, appointments booked outside of the Opencare platform do not meet the requirements for the reward.

  Customer Answer

  Date: 09/24/2024

   
  Complaint: 22320981
  
  I am rejecting this response because: I did book the appointment through opencare I even got confirmation from the dentist they insist told them I booked over the phone that when they realized they couldn't locate my opencare booking they reached out to you to find out what the problem was but haven't heard back from you. Which is weird considering you insist they told you I booked over the phone. You guys are nothing but dishonest thieves and crooks.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:08/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a dental appointment through the Opencare website. I noticed that they offered a $50 **** card to anyone who made an appointment through their website. I filled out the form on their website to make a claim and supplied all of the requested info. I also attached the receipt that I received from the dental office. They replied with an email requesting a lengthy list of information before honoring their offer. In my view they're making deceptive claims on their website.

  Business Response

  Date: 08/06/2024

  Hi *****,
  
  We want to clarify that our intention is not to make the claim process difficult or deceptive. Our terms and conditions clearly outline the requirements needed to verify the completion of a dental appointment made through our website. This verification process is essential to ensure the integrity of our promotional offers.
  
  When you submitted your initial claim, we requested additional information such as a statement of services rendered, a billing statement, or an insurance claim statement/Explanation of Benefits (EOB). These documents are necessary for us to validate that the appointment occurred as per the offer terms. This can still be obtained by requesting it from the dentist office so we can fulfill the offer.
  
  We regret any inconvenience this may have caused and appreciate your understanding of our need for this information to process your claim. Our goal is to provide a fair and transparent process for all users.
  
  Regards,
  
  Opencare Support

  Customer Answer

  Date: 08/09/2024

   
  Complaint: 22091794
  
  I am rejecting this response because: You have a copy of the receipt from the dental office. Moreover, you have the phone number for the dental office. You can spend hours doing verification if you want.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/09/2024

  Hi *****,
  
  As mentioned, a non-detailed **** receipt does not provide the necessary details we need to process your request and prevent fraudulent claims. Our partner dental practices are quite happy to provide the required documents, so you can easily obtain a statement of services, billing statement, or an Explanation of Benefits (EOB) from your dental office to proceed.
  
  Without them, we cannot legally process the offer.
  
  Best regards,
  Opencare Support

  Customer Answer

  Date: 08/09/2024

   
  Complaint: 22091794
  
  I am rejecting this response because: The receipt is proof the claim isn't fraudulent. The business added burdensome steps that they neglect to disclose until after a claim was submitted. That's clearly a less than honest business practice. This business has made it very clear that they're not going to put forth any effort to resolve this issue in a fair and just manner. Moreover, they have also demonstrated that they refuse to admit that they added terms that were not disclosed in advance.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/24/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw Instagram ads from Opencare advertising their easy-to-use platform that can seamlessly match me with IN-NETWORK dentists. I hate booking health stuff and happily tried them out. I went through the process and booked a dentist appointment. There was nothing throughout the process to make me doubt that the website didn't work as claimed--no one flagged to me anything about insurance. However, I found out through my insurance afterwards that the dentist was in fact, out of network. I have Delta Dental PPO and Opencare matched me with Delta Dental Premier. This cost me $200+ out of pocket. I tested the website again and have a screen recording showing that they have faulty software: it erroneously matched me with the out of network dentist, claiming she's in network. I told Opencare about this and asked them to rectify, but they want to offer me a $50 giftcard. This is not acceptable. They need to negotiate with the dentist directly if needed, and if not, they should pay the difference.

  Business Response

  Date: 06/27/2024

  Thank you for bringing this issue to our attention. We deeply apologize for the inconvenience and frustration you experienced due to the incorrect insurance information provided.
  
  At Opencare, we strive to ensure that our platform accurately matches patients with in-network providers. However, the responsibility for verifying insurance coverage ultimately lies with the dental practices. Insurance coverage varies for all practices, so they inform us of the insurance networks they accept, and we rely on this information to make our matches. Unfortunately, in this instance, there was a discrepancy, and we sincerely regret the impact it had on you.
  
  We understand that our compensation offer did not meet your expectations. We have taken steps to address this issue with the dental practice involved and to prevent such errors in the future. We recommend contacting the practice directly to discuss any additional compensation or rectification, as they are the ones who provided the inaccurate information regarding their network status and did not properly verify your insurance coverage at the time of booking.
  
  Again, we apologize for the inconvenience and appreciate your patience as we work to improve our system and prevent similar issues from occurring. If you have any further concerns or need additional assistance, please do not hesitate to reach out to us.
  
  Thank you for your understanding.