Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Refund Request for **************************** Dear BBB, I am writing to formally dispute a total of $249 in charges for services I was unable to access or utilize due to technical and procedural barriers that were outside of my control.First, I was charged $99 for an initial appointment that never occurred. Due to connection issues on my computer, I was unable to join the appointment via the required Doxy portal, and there was no alternative offered other than a phone call, which was not a viable option to complete the intake process properly. As a result, no appointment took place, and no services were rendered.Following that, I was charged an additional $150 for a subscription plan that was entirely dependent on the completion of that initial appointment. Because I had not been seen by a provider, I was unable to use or benefit from the subscription in any way. This charge was therefore premature and inappropriate.When I contacted customer service, I was initially told a refund would be "no problem." However, I was later issued a store credit, which I did not request and cannot use. When I followed up, I was told the refund required manager approval, which was inexplicably denied despite the fact that I was never able to access the services in *********** summarize:I paid $99 for a failed appointment due to platform issues.I was then charged $150 for a service I could not access, since I had not yet been seen by a provider.I received no meaningful services in return for either charge.I was misled about receiving a refund and never agreed to a store credit.I am requesting a full refund of $249 to my original payment method. Sincerely,**** R. *********

  Business Response

  Date: 07/18/2025

  Thank you for bringing this matter to our attention. 
  Henry Meds takes patient concerns seriously and strives to resolve all matters in a satisfactory manner. We appreciate the opportunity to provide a response to your concerns.
  A member of the Henry Meds team will be contacting you soon.

• Initial Complaint

  Date:07/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to a weight loss compound through Henry Meds in April 2024 for a cost of $247 a month. At no time was it explained to me that I would continue to be billed for the length of a "contract" (one year, apparently) even if I chose to discontinue the prescription. Additionally, for the next 10 months, I was charged $50 more than the agreed upon price and my credit card was charged $****** "contract" supposedly renewed March 2025, which I was not made aware of or notified with the option of non-renewing. I received ONE vial of compound in May, and was advised to order a bulk order of compound due to "federal changes". I opted not to order the bulk and instead, requested to cancel my subscription at which time I was advised that I would continue to be charged $2,964 despite not receiving any meds.

  Business Response

  Date: 07/17/2025

  Thank you for bringing this matter to our attention. 
  Henry Meds takes patient concerns seriously and strives to resolve all matters in a satisfactory manner. We appreciate the opportunity to provide a response to your concerns.
  To protect your privacy, a member of the Henry Meds team will be contacting you directly to discuss this matter further. Please be on the look out for an email from us. Thank you for your patience, and we look forward to finding a resolution.
  
  

  Customer Answer

  Date: 07/17/2025

  Better Business Bureau:
  
  Thank you very much for your help! Immediately after BBB reached out to them, I received an email from Henry Meds confirming that they would cancel my subscription as requested and would not bill me further.  I sincerely doubt I would have made any progress with them without BBB's intervention - you guys are wonderful! Thank you!
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:07/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 7th of this year I signed up for and purchased linaglutide medication. It was taking a while for the medication to even get shipped out to me, so I spoke with a representative that told me that it can take 7-10 business days to even receive the shipment, which is way too long for me. I asked the representative to just cancel the order since it had not even been shipped yet. He said he would cancel the order and forward the request for the refund. About 2 hours later I get an email telling me the order had magically shipped already and that they can no longer cancel or ask for a refund. I had already contacted another company about receiving the medication through them instead. So now I really don't need their products! I then contacted customer service again to tell them that I would just send the product back and would take refund at that point and now they're telling me that they can't guarantee a refund.. this is stealing! I don't want the product and want to send it back to them but im not going to get a refund? I wanted to cancel the order before it was even shipped! I just want my money back.

  Business Response

  Date: 07/11/2025

  Thank you for bringing your concerns to our attention. 
  Henry Meds takes patient concerns seriously and strives to resolve all matters in a satisfactory manner. We are sorry to hear about your recent experience and appreciate the opportunity to address your concerns.
  After a thorough review, we have confirmed that the refund was denied in accordance with our Terms of Service, **********************************************************; which were agreed to at the time of purchase. While we must stand by our policy in this case, we truly value your feedback and view every complaint as an opportunity to improve our services. 
  If you have any additional questions, please dont hesitate to reach out.
  
  

  Customer Answer

  Date: 07/12/2025

   
  Complaint: 23587553
  
  I am rejecting this response because:

  I canceled the plan before the item was shipped. I was told by a representative that it could be canceled because of that. I am now stuck with a product that I don't want and im out 279.00!
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 07/14/2025

  Hello!

  As per the email on 7/11, the cancellation would be processed, and IF the order had not shipped, the refund request would be sent to management. 

  The confirmation of the cancellation was sent and the tracking number was included, since the order was unable to be cancelled. 

  In this case, we are unable to process a refund. 

  Customer Answer

  Date: 07/14/2025

   
  Complaint: 23587553
  
  I am rejecting this response:

  The order HAD NOT been shipped at that point. I was told it was going to take another 3-7 business days to ship out. The order should have been cancelled and I should have been refunded.. like I said I just want to send it back for a refund since I no longer need the product.
  
  ***** *****

• Initial Complaint

  Date:07/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a *********** oral medication from Henry Meds and was billed $149. At the time, I explained in my qualifying interview that I had a history of heart arrythmia but was told that the med would not be a problem. However, after a few days of taking the med, I was wiry and jittery with heart palpitations.I contacted the company on July 8 and corresponded with a supposed nurse who told me to discontinue the product and to dispose of it. She said she would contact billing on my ************, 7/10, I awoke to a pending charge to my checking account in the amount of $249. Henry Meds is telling me that I will not receive any refund.

  Business Response

  Date: 07/11/2025

  Thank you for bringing this matter to our attention. 
  Henry Meds takes patient concerns seriously and strives to resolve all matters in a satisfactory manner. We appreciate the opportunity to provide a response to your concerns.
  To protect your privacy, a member of the Henry Meds team will be contacting you directly to discuss this matter further. Please be on the look out for an email from us. Thank you for your patience, and we look forward to finding a resolution.
  
  

  Customer Answer

  Date: 07/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:07/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I subscribed to Henry Meds for weight loss treatment starting in October 2024. I have consistently paid the full amount each month. However, since I havent seen much progress, one of your doctors actually recommended that I consider another provider.I recently canceled my subscription, which was supposed to cover medication from July 7th to August 6th. Despite this, I was still chargedand I was also told that I have an outstanding balance from May. This is incorrect, as I have all my invoices showing that each month was paid in full and no balance was ever owed.I can provide all the invoices as proof of timely and complete payments.

  Business Response

  Date: 07/10/2025

  Thank you for your response. 
  After careful review of your account, we must stand by our original response. Your account history shows that you have received 4 shipments. The 3 of the shipments you received contained a 3-month supply of medication, requiring 9 monthly payments to fulfill the order. The shipment in May contained a 2 month supply of medication, requiring 2 monthly payments.  Your account reflects 1 payment remaining for the amount of medication received.  
  Henry Meds takes all patient feedback seriously and we have escalated your response to leadership. 
  Discussions around how we can improve our services and the patient experience are already underway and your feedback is crucial to these ongoing conversations. 
  Thank you for the opportunity to respond.
  
  

  Customer Answer

  Date: 07/11/2025

   
  Complaint: 23582307
  
  I am rejecting this response because:

  Thank you for your response.
  However, I find the explanation very misleading. I have been making my monthly payments consistently, exactly as outlined by your team. At no point was I informed that I was being billed for past shipments or accumulating a balance. Each month, I received an invoice and paid it promptly, assuming that it reflected my current account status.
  It is now July, and the shipment in question was sent in Mayif there were any adjustments or additional charges tied to that shipment, they should have been reflected in my monthly statements at that time. It is unreasonable to retroactively apply charges without clearly notifying the customer.
  I appreciate that my feedback is being escalated, but I respectfully request a more thorough review of my billing history and a clear explanation of how this remaining balance came to be, despite regular and timely payments on my part.
  Sincerely,
  
  
  ****** ***** *******

  Business Response

  Date: 07/11/2025

  Thank you for bringing this matter to our attention. 
  Henry Meds takes patient concerns seriously and strives to resolve all matters in a satisfactory manner. 
  To protect your privacy, a member of the Henry Meds team will be contacting you directly. Please be on the look out for an email from us.

  Thank you for your patience, and we look forward to finding a resolution.
  

  
  

  Customer Answer

  Date: 07/13/2025

   
  Complaint: 23582307
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ***** *******

• Initial Complaint

  Date:07/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summary: I was charged for 21 months (November 2023 through July 2025), which is 91 weeks, and only provided 84 weekly doses of medication.I reached out to Henry Meds in November 2023 for compounded ***********. The price was $397 per month, billed monthly, with each shipment supposedly covering 3 months. The dosage is 0.40ml (40 units) per week. Each vial contains 2.5ml. Each vial contains 6 doses (6 x 0.40 = 2.40, with a small amount of waste).Vial: 2.5ml Dosage: 0.40ml (40 units)Doses per vial: 6 Frequency: once per week Total shipments: 7 Vials per shipment: 2 Total vials: 14 Total doses: 84 (7 shipments x 2 vials x 6 doses), covering a total of 84 weeks I was sent 7 shipments, starting in early November ******************** March 2025. Each shipment contained two vials (2.5ml each), for 12 weeks' supply, for a total supply of 84 weeks. My first week was around 11/7/2023, and my supply ran through the week of 6/10/2025, when I ran out. Due to *** restrictions, no additional medication can be sent. I have been charged for 21 months, including full amount - $397 - in both June 2025 and July 2025, and did not provide medication for those months. Attempts to resolve this issue with customer service have failed. ********************** refuses to recognize that 84 weeks supply of medication does not cover 21 calendar months (91 weeks).The last invoice is dated through 8/6/2025, so the entire period that I have been charged for is ~91 weeks. I would like this resolved by being refunded for the services I was charged for and not provided - half of June 2025 and all of July 2025.

  Business Response

  Date: 07/10/2025

  Thank you for bringing this matter to our attention. 
  Henry Meds takes patient concerns seriously and strives to resolve all matters in a satisfactory manner. 
  After a thorough review of your account and associated communications, it appears that since receiving this complaint a member of the Henry Meds team has been able to fully address your concerns and resolve this matter. 
  Should you have any additional concerns, please dont hesitate to reach out.
  
  

  Customer Answer

  Date: 07/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:07/07/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase transaction May 28, 2025, This has been the worse purchase. There was initially some back and forth with shipping. There was lots of confusion with customer service. As they made offers to me and we were attempting to come to resolution , the resolution they offered would suddenly not be an option ultimately causing the items to ship out before allowing me the time to decide on the resolution offered. Once the product was shipped out I noticed that the item was not precisely prescribed to my official name which I had previously verified through ID, etc. This error was a major red flag to me because this is supposed to be controlled medication. I don't see a reputable company doing a typo on a name. I communicated that and that I would be going out of the country and would have plans to take the medicine with me. As I had anticipated however , I ran into issues !! The medicine for one had no anticipated effects as it had previously had from a different provider. It did not curb my appetite at all, not even partially. I question the validity/potency of this medication which I later was told was a compounded version. My purchase was for the medication directly. I did not want a mixed up version that does not work the same as the pure medication. I respond to half a pill of pure medication. I attempted the full pill of your version and experienced Nothing . No difference. I also ended up having to trash the remaining of the medicine at the airport, handing it over to TSA or I would not be allowed on my flight. I was advised that the medication would have to match the name on my passport precisely. My money has been wasted on a faulty product . You never provided the medication prescribed to me precisely. I forwarded customer care a picture. Your error, Consequently, I did not get full use.

  Business Response

  Date: 07/08/2025

  Thank you for bringing this matter to our attention. 
  Henry Meds takes patient concerns seriously and strives to resolve all matters in a satisfactory manner. We appreciate the opportunity to provide a response to your concerns.
  
  

  To protect your privacy, a member of the Henry Meds team will be contacting you.   Please be on the look out for an email from us. Thank you for your patience, and we look forward to finding a resolution.
  
  

  Customer Answer

  Date: 07/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  C. B.

• Initial Complaint

  Date:07/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am continuing to be charged monthly for a product I am not receiving. Ive tried to speak with them about this issue and they are unwilling to help me resolve the problem.

  Business Response

  Date: 07/08/2025

  Thank you for bringing your concerns to our attention. 
  Henry Meds takes patient concerns seriously and strives to resolve all matters in a satisfactory manner. We are sorry to hear about your recent experience and appreciate the opportunity to address your concerns.
  After a thorough review of your account and associated communications, a member of the Henry Meds team is actively working to address your concerns.  Please be on the lookout for an email from us. Thank you for your patience, and we look forward to finding a resolution.

   

• Initial Complaint

  Date:07/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $1,485 by Henry Meds between February and June 2025 after I canceled my subscription via their website on January 30, 2025. I received only one prescription in January, which I could not use due to a severe allergic reaction.Despite this, they continued charging my card monthly without delivering any medication, consultation, or service. When I confronted them, they claimed their intake forms counted as the service they were providing even though I did not receive these forms, no one ever contacted me and nothing was sent beyond that first prescription. My requests for resolution were denied.Henry Meds business model seems designed to trap consumers into recurring charges while hiding behind vague policies and automated systems. They know how to run out the clock on bank disputes and exploit policy loopholes to avoid refunds.Avoid this company at all costs. They do not operate in good faith.

  Business Response

  Date: 07/01/2025

  Thank you for bringing this matter to our attention. 
  Henry Meds takes patient concerns seriously and strives to resolve all matters in a satisfactory manner. We appreciate the opportunity to provide a response to your concerns.
  A member of the Henry Meds team will be contacting you directly to discuss this matter further. Please be on the look out for an email from us. Thank you for your patience, and we look forward to finding a resolution.
  
  

  Customer Answer

  Date: 07/01/2025

   
  Complaint: 23541210
  
  I am rejecting this response because:

  I appreciate the business processing the partial refund covering April through June.
  
  However, I canceled through your website on January 30, after experiencing a serious reaction to the medication and deciding not to continue treatment. I did not schedule any follow-ups or receive additional product. Despite that, I was charged in February and March $594 total for medication/services I neither used nor requested.
  
  I understand your model is subscription-based, but continuing to charge someone after theyve attempted to cancel and have not received any product or care is not a defensible practice, especially in the context of a prescription medication with adverse effects.
  
  If this isnt resolved, Ill have no choice but to escalate through formal channels.
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 07/03/2025

  Thank you for bringing this matter to our attention. 
  Henry Meds takes patient concerns seriously and strives to resolve all matters in a satisfactory manner. 
  A member of the Henry Meds team will be contacting you. Please be on the look out for an email from us.

  Thank you for your patience, and we look forward to finding a resolution.

  Customer Answer

  Date: 07/06/2025

   
  Complaint: 23541210
  
  I am rejecting this response because:

  I was told in the business response message provided in this thread that I would be hearing back from a representative from Henry Meds. I have checked repeatedly and have not received any emails from them since they posted this response; therefore, my previous complaint regarding the $594 refund has not been addressed. 
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 07/07/2025

  Thank you for bringing this matter to our attention.
  Henry Meds takes patient concerns seriously and strives to resolve all matters in a satisfactory manner. We appreciate the opportunity to provide a response to your concerns.
  After reviewing your account today, we can see that a refund for $594 was processed as requested on July 3rd.

   

  Should you have any additional concerns, please dont hesitate to reach out.
  
   

  Customer Answer

  Date: 07/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased *********** from Henry Meds beginning in January 2025. The vile was supposedly for a three month supply at $297/month. Approximatley 2.5 months later, Henry Meds sent another vile for the next three months. The monthly $297 was continuing to be deducted from my financial account. By May, I felt the product was not working as promised or planned. I stopped using the product and stopped ordering from Henry Meds. Approximately two weeks ago, I inquired with Henry Meds about reactivating my account and giving the *********** another try. I was informed by "Treyla" at Henry Meds that in order to reactivate my account and continue the ***********, I would need to pay the remaining $297 for the sixth and final payment from the previous time and an additional $297 for the new subscription. I would also need to complete a new telehealth appointment for the new subscription to be active. Prior to making the two payments last week, I inquired about the second payment for the new subscription and if I decided not to go through with it. The *** stated if I declined to go through with the new subscription, they would refund the second payment. Following the telehealth appointment on June 30, 2025, I informed Henry Meds I was not going to contiue with them and to refund the additional $297 paid last week for the new subscription since I decided not to go through with it. Per attached email, Henry Meds is not refunding the second $297 paid last week for the "new subscription", insisting I owed that. Henry Meds needs to refund the $297 since I am not continuing with the subscription. Per attached PDFs of email history, it is clear they owe me $297. When speaking with a *** from Henry Meds via phone the other day, I asked why they are charging me $297 upfront when they haven't prescribed anything. The *** stated if I decided not to go through with it following the appointment today, I will be refunded. Now, they're wanting to keep my money.

  Business Response

  Date: 07/01/2025

  Thank you for bringing this matter to our attention. 
  Henry Meds takes patient concerns seriously and strives to resolve all matters in a satisfactory manner. We appreciate the opportunity to provide a response to your concerns.
  A member of the Henry Meds team will be contacting you directly to discuss this matter further. Please be on the look out for an email from us. Thank you for your patience, and we look forward to finding a resolution.
  
  

  Customer Answer

  Date: 07/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. ******** I from Henry Meds responded today informing me they issued a refund for the $297 to be posted to my credit card within the next three to five business days per attached email PDF. This matter is resolved. Thank you. 
  
  Sincerely,
  
  ***** *******