Reviews

Review Details

• Review fromChristina C

  Date: 07/16/2025

  1 star
  EXTREME hair ***************** After many years of growing out my hair & getting it healthy I went in to have my hair colored. Was charged double, got my money back after an argument therethen after about 2 days noticed 80% of my hair was gone. They refused to show me timeline on the app, & I know that I was forgotten about in the chair. I had to ask another person to find her after being told it would be washed out in 5 min. 50 min later nobody came & my anxiety is through the roof so I asked for help, she wanted even longer to find her. Now my hairs constantly breaking I have 2 inch pieces all over my head & maybe 1/4 of an inch think of a braid left.

  Madison Reed

  Date: 07/22/2025

  Dear Ms *********** We're sorry to hear about your experience, as we want only the best for you and all of our guests. In our direct communication, we were able to previously share that If you believe you are experiencing hair loss, we recommend you discontinue use and consult with a doctor, particularly if symptoms persist, because there can be various reasons why you are experiencing the symptoms that you are seeing. We reviewed the timing of the processing throughout your service and verified that this did not exceed our recommended processing times. While we are confident in the safety of the ingredients we use and the products we make, all hair color products contain ingredients that have the potential to cause hair breakage (which can happen anywhere along the hair shaft from hair roots to hair ends.) In the case of breakage while coloring hair, we recommend discontinuing use. Our strong recommendation is that you consult a doctor if your concerns persist or if you have any medical questions relating to your hair ************ confirm, we have previously refunded your service in the amount of $195.50, sent multiple products for your home use (our Bond Building Bundle valued at $69.95), and added a credit to your account for $69.95 if you would like to reorder this Bundle in the future.

• Review fromLinda S

  Date: 05/29/2025

  1 star
  Do not go !!Credit card scam extremely hard to cancel .. its worse than a bad gym membership, Appointments are rare after 5 pm even though they post appointments until 7. They will not remove your credit card numbers from their system either.

  Madison Reed

  Date: 05/30/2025

  Hi *****, we're sorry to hear about your frustration with your appointments and account updates. When you called to change your payment method associated with your account, we shared that in order to maintain your active membership, there must be a payment method associated with it. We just needed to add the new credit card before we could delete your old one. We see we offered you an appointment at 6pm from our waitlist on 5/28, and regret your decision to cancel your membership. If we can help clarify any membership information for you or assist in improving your experience, we welcome you to contact us at ****************************************************************************.

  Madison Reed

  Date: 07/08/2025

  Hi *****, we're sorry to hear about your frustration with your appointments and account updates. When you called to change your payment method associated with your account, we shared that in order to maintain your active membership, there must be a payment method associated with it. We just needed to add the new credit card before we could delete your old one. We see we offered you an appointment at 6pm from our waitlist on 5/28, and regret your decision to cancel your membership. If we can help clarify any membership information for you or assist in improving your experience, we welcome you to contact us at ****************************************************************************.

• Review fromJungyun Y

  Date: 11/07/2024

  1 star
  I subscribed their product, and when I canceled their subscription they sent me the product. I paused and canceled again, and they sent me the product again. I sent it back to them and they made me a refund of the product, but not shipping. And I canceled again, and they sent me again the product, and when I tried to send it back they said I can't because it passed the 30day period. I asked why they send me the products after I canceled it they said the cancellation has 9 steps. Oh my god.. Are you kidding me? They must know they do this intentionally. They are so shady and ethically so bad. Let's not support a company like this. They should feel shame on making money this way.

  Madison Reed

  Date: 11/12/2024

  Hello, we're sorry to hear about your frustration with canceling your subscription. We can see in your account history that you changed the frequency of your shipments but did not cancel the auto delivery. As confirmed when you spoke with our team last week, it is canceled now. We refunded you for the three unwanted orders (including shipping) in advance of our receipt of the unwanted products being returned. Please use the link for a complimentary return label at your convenience for those orders. Thank you for the opportunity to address your concerns.

• Review fromBrittany B

  Date: 09/16/2024

  1 star
  This business purely profits on schedule mishaps and imposes a late fee even if you are within the allotted 10 minute late show allowance. I had made an appointment, drove to the business and was told that the service I wanted was not available for that time even though I scheduled fine online. They told me to come back at 2pm, for which I rescheduled my while day and was 9/10 min late. They had canclled my appointment before I even showed up and CHARGED me twice. Bad business. Do not trust this company with your card info.

  Madison Reed

  Date: 09/18/2024

  Dear ********, We're sorry for your frustration and understand that there have been some challenges with timeliness and or communication. Our system does cancel an appointment at the 15 minute late ****, so your first appointment on 9/16 was cancelled. We did refund you for the late fee and rescheduled you for later in the day, where the same issue occurred. We did refund you for that necessary cancellation as well and we are sorry we could not accommodate the length of time the service required any further into our schedule for the day.To confirm, both late fees were waived. Please let us know if we can provide further information or assistance.

• Review fromNancy D.

  Date: 03/23/2024

  1 star
  Been going for years. One day 3-15-2024 went in the ************** location got my hair done. Just as I was checking out. The lady ( employee ) at the register said I need to talk to you, I said , yes? Then she said you know what ? Come outside to talk .. I was like wondering why. When she was outside with me she said I think we can not offer you services anymore. I had complaints that you make racist remarks. She got right in my face and told me that. She said I am now the acting manager and we shall not see you here anymore. I was in total dismay.

  Madison Reed

  Date: 04/03/2024

  We appreciated the opportunity our leadership had to discuss your experience with you directly, and share feedback to understand how we can move in the right direction together. Thank you!

• Review fromKayla E

  Date: 01/30/2024

  1 star
  I have no issues with it he hair color itself. *** decided to go with a new color and I am unable to cancel the subscription I set up in June. The phone number leads to a bit and I cant find emails to contact. I think its a scam that I am unable to see my subscription on my account or through the link I was sent via the bot. I get text reminders and I am unable to cancel.

  Madison Reed

  Date: 02/01/2024

  Hi *****, we're sorry to hear about your frustration inn canceling your auto delivery. The instructions are;You can also update your membership details, including the option to cancel, at any time on our website. Here are the instructions for your reference:??Log in to Madison-****.com If your subscription is scheduled to ship in the next 10 days, scroll down to the box that says Your Subscriptions and Next Shipment info, and click "Manage Subscription"If your subscription is set to ship in more than 10 days, click on "Purchases" from the top navigation menu Next to the subscription you would like to cancel, click "Manage"Scroll down past the subscription details and shipping and billing info Click "Cancel Subscription"??A new window will pop up asking you to consider editing your subscription frequency if timing is an issue, to change your color if you are unsatisfied with the color you have been receiving, or to postpone your subscription to take a break If you do not wish to take one of those options, scroll to the bottom of the pop up window and click the purple "Cancel Subscription" button Choose your reason for cancelling, and click the purple "Confirm Cancellation" button You have access to your account details online or via the App, but we're glad you were able to speak to a representative and successfully cancel your auto delivery as requested.

• Review fromJulianne D

  Date: 01/06/2024

  1 star
  I used this brand about 3-5 times. I was even a monthly member. The last time I used it was back in August 2023. A couple of days after dying my hair I had a cut without a wash or blow out. Just a dry cut basically. The day after I had significant hair loss. Clumps of hair coming out. I didnt think that the hair dye was the culprit at first until reading others comments. Because the grey coverage was poor its recommended to leave it on extra time about ***** minutes. After dying my hair it definitely felt more dry this time around compared to prior applications. Additionally even after the hair cut my hair felt like hay or straw when usually hair feels healthier. I never thought the trauma to the hair was a direct result of Madison Reed hair dye. I hope others dont fall for the companys deceptive green washing and lack of disclosure and transparency about the safety of its ingredients. I had no idea that this product was bad for my hair and health. I thought that this was the safest alternative to hair dye except for henna. Additionally the product falls short of its claims regarding grey coverage. *** had it applied professionally and at home and both had similar results although I was willing to deal with it if it was healthier. Soon after the last time I ordered I cancelled my subscription due to poor quality. I had no idea at the time that that caused the hair loss.I recommend that anyone using this product to immediately discontinue and anyone considering using Madison Reed dont. Madison Reed is the perfect example of why there is a need for greater oversight and regulation of the cosmetic industry to protect consumers.

  Madison Reed

  Date: 01/11/2024

  Hello ********, We're sorry to hear about your experience and know that you shared feedback in September that you didn't get the gray coverage you were expecting. However there was no feedback about hair breakage at that time or we would have provided you with helpful resource information sooner.We have reached out to you directly via email with the specific ingredient list for the shade you used, and refunded you for the last color kit you purchased. If symptoms persist we recommend you discontinue use and consult with a doctor because there can be various reasons why you are experiencing the symptoms that you are seeing. When it comes to the condition of ones hair, there are specific actions that *** contribute to excess breakage (which can happen anywhere along the hair shaft from hair roots to hair ends). Some examples of common causes of excess hair breakage include: changing natural color by more than three levels, applying hair color repeatedly over previously colored hair, leaving the color on for longer than we recommend, over-manipulation of the hair during the hair coloring process, and applying color over certain types of previously chemically processed hair. We have worked with an independent research and clinical board-certified dermatologist, ************************************* to help us understand how to best care for your hair. You *** find the following information from her helpful in answering your specific concerns: **************************************************************************************** Additionally, our permanent hair color formulas have been clinically tested under the supervision of an independent, board-certified dermatologist as part of our goal to maintain the highest standards of product safety and quality. A clinical study comprised of participants of various ages, ethnicities, hair types and hair colors demonstrated that Radiant Cream Color did not damage hair condition or scalp health. Furthermore, the study found that Radiant Cream Color did not increase hair shedding, hair fall, or hair breakage. On the contrary, the study found that Radiant Cream Color actually reduced the incidence of these conditions and improved the condition of subjects hair. To read more about the clinical study, which was published in the ******* of ******** Dermatology, please read here: ****************************************************** Please let us know if we can provide further assistance or information by reaching out to us directly at ************ or *********************************************. We look forward to hearing from you.

• Review fromCourtney N

  Date: 01/02/2024

  1 star
  Ive been using this since January 2023 and it has been slowly but surely ruining my hair. my hair is coming out in CLUMPS. To the owner of Madison reed, karma is real and youll reap what you have sowed.

  Madison Reed

  Date: 01/04/2024

  Hi ********, Were so sorry to hear about your experience, and would love to help.First off, if you believe you are experiencing hair loss, we recommend you discontinue use and consult with a doctor, particularly if symptoms persist, because there can be various reasons why you are experiencing the symptoms that you are seeing. To learn more about why you may be experiencing these symptoms, visit ************************************************************************************ .Also, please know that our permanent hair color formulas have been clinically tested under the supervision of an independent, board-certified dermatologist as part of our goal to maintain the highest standards of product safety and quality. A clinical study comprised of participants of various ages, ethnicities, hair types and hair colors demonstrated that Radiant Cream Color did not damage hair condition or scalp health. This study also found that Radiant Cream Color did not increase hair shedding, hair fall, or hair breakage. On the contrary, the study found that Radiant Cream Color actually reduced the incidence of these conditions and improved the condition of subjects hair. To read more about the clinical study, which was published in the ******* of ******** Dermatology, please visit: ****************************************************** We were able to locate your account and will be providing a direct email follow up in order to assist you further.

• Review fromChrista A

  Date: 12/17/2023

  1 star
  I tried Madison Reed Aug. 2022, after one application, I noticed significant hair loss, especially at the crown of my head and hairline, so much that you could see the bald spot in the back on my head. I applied a hair loss formula for several months, after no improvement, I stopped. But finally, after about 15 months, I can see hair filling in, in the crown of my head. The loss of hair on my hairline, however, has not returned. I've been using ************ ***********, with no hair loss. I've learned my ******* always read the negative reviews first before trying any beauty product.

  Madison Reed

  Date: 12/18/2023

  Hi *******, Were so sorry to hear about your experience, and would love to help.First off, if you believe you are experiencing hair loss, we recommend you discontinue use and consult with a doctor, particularly if symptoms persist, because there can be various reasons why you are experiencing the symptoms that you are seeing. To learn more about why you may be experiencing these symptoms, visit ************************************************************************************ .Also, please know that our permanent hair color formulas have been clinically tested under the supervision of an independent, board-certified dermatologist as part of our goal to maintain the highest standards of product safety and quality. A clinical study comprised of participants of various ages, ethnicities, hair types and hair colors demonstrated that Radiant Cream Color did not damage hair condition or scalp health. This study also found that Radiant Cream Color did not increase hair shedding, hair fall, or hair breakage. On the contrary, the study found that Radiant Cream Color actually reduced the incidence of these conditions and improved the condition of subjects hair. To read more about the clinical study, which was published in the ******* of ******** Dermatology, please read here: ****************************************************** Again, we would like to help. Please reach out to us at ************ or *********************************************. We look forward to hearing from you.

• Review fromAmbra H

  Date: 12/16/2023

  1 star
  Please buyers beware!! I started using this product after a friend suggested it. Now I have bald spots in the center of my head. No, I did not leave it on too long! So please stop saying that as you know that your product is faulty and you should be held accountable for the countless number of customers who your product has hurt. I never had any burning or irritation. I paid close attention to my thinning hair and saw that I had bald spots where I was covering my grays on the top of my head. Madison Reed! you get no stars, you need to pay for misleading people and causing harm.Please do not buy this product!!!!!!!!!

  Madison Reed

  Date: 12/18/2023

  Hello Ambra, Were so sorry to hear about your experience, and would love to help.First off, if you believe you are experiencing hair loss, we recommend you discontinue use and consult with a doctor, particularly if symptoms persist, because there can be various reasons why you are experiencing the symptoms that you are seeing. To learn more about why you may be experiencing these symptoms, visit ************************************************************************************ .Also, please know that our permanent hair color formulas have been clinically tested under the supervision of an independent, board-certified dermatologist as part of our goal to maintain the highest standards of product safety and quality. A clinical study comprised of participants of various ages, ethnicities, hair types and hair colors demonstrated that Radiant Cream Color did not damage hair condition or scalp health. This study also found that Radiant Cream Color did not increase hair shedding, hair fall, or hair breakage. On the contrary, the study found that Radiant Cream Color actually reduced the incidence of these conditions and improved the condition of subjects hair. To read more about the clinical study, which was published in the ******* of ******** Dermatology, please click here: ****************************************************** Again, we would like to help and have already reached out to you directly to provide more information and a refund for your last order. Please reach out to us at ************ or ********************************************* if we can be of further assistance. We're here to help.