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Business Profile

Game Farm

FanimeCon

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Game Farm.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/07/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have attended Fanime for 6 years, and last attended in 2019. I bought a ticket to the event in 2020 about 6 months beforehand, only for it to be cancelled. There were no events for 2020 or 2021, during which they rolled over my ticket. They held the event in 2022 but mandated vaccinations for all people attending. I have medical reasons to not be vaccinated, so I was fine with getting a refund. They denied the request, saying that despite their policies changing drastically in regard to who could attend, they would not refund my ticket despite being bought in Jan 2020 when COVID didn't exist. This 3 years out from when I initially bought it, so I am without recourse from my bank. I am sure that the reason I wasn't given a refund was because this company would be deeply in the red from offering to refund people for not having been vaccinated, and figured that they could get away with not refunding people.

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