Business ProfileforElite Book Writing

I am writing to formally file a complaint against Elite Book Writers regarding a business transaction on January 6, 2023. The transaction involved a total payment of $999 for ghostwriting services. I am deeply dissatisfied with the service I have received, and I believe it is necessary to seek the intervention of the Better Business Bureau to resolve this matter.The details of the transaction are as follows: Date of Transaction: January 6, 2023 Amount Paid: $999 At the time of the transaction, it was explicitly stated that the ghostwriting service would produce a book within three months. However, the reality has been far from satisfactory. It took five months to receive a single chapter, which did not meet the standards or expectations set for the project.On March 17, 2023, I purchased a second ghostwriting service from the same company, also for $999. To my great disappointment, as we approach the end of the year, I have not received either book that I paid for, nor have I been refunded the money that was charged to my account.I took the initiative to request a full refund for both transactions on July 20, 2023. Since then, I have continuously communicated with my designated point of contact. Regrettably, I have not made any progress in obtaining a refund. My point of contact repeatedly informs me that their accounting department is working on processing the refund, but it has yet to be completed.This ongoing situation has caused significant financial and emotional stress, as the company's failure to deliver on its promises and provide a refund for undelivered services is wholly unacceptable.I kindly request the Better Business Bureau's intervention to facilitate the resolution of this matter. Specifically, I am seeking a full refund of the $1998 as no services have been rendered.I appreciate your prompt attention and assistance in resolving this dispute. Thank you for your time and consideration.