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Business Profile

Food Delivery

Try The World

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Delivery.

Complaints

This profile includes complaints for Try The World's headquarters and its corporate-owned locations. To view all corporate locations, see

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Try The World has 2 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/04/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 23017067

      I am rejecting this response because:

      These were the two emails that I received from them. No tracking number, just a refund for the second one charged. No resolution on the initial order.

      Sincerely,

      ******** ****

      Business Response

      Date: 03/04/2025

      Hi!

      From our CS team we emailed the customer yesterday and sent the tracking and order info for future boxes. She hasn't emailed us back. Please email us back.

    • Initial Complaint

      Date:01/14/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered only a one month box from this company and they proceeded to charge my card four more times at double the price that I was initially charged. They did not respond to either of my emails and have only refunded one of the boxes they charged me for. I had to cancel my debit card and get a new one so they would not longer have access to it.

    • Initial Complaint

      Date:12/17/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a gift box for $55 for **** ********. They charged me for the box of products, and since what they charged me did not include shipping (which I did not know), they used his credit card to charge for two more packages which he also didnt ask for. I want his package sent or the money refunded, and the charges removed from his credit card.

      Business Response

      Date: 12/17/2024

      Hi! 

      We have emailed the customer and went over the process with her. We're working on her refund.

    • Initial Complaint

      Date:05/28/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a 3 month gift option for a birthday present in February and the last box was supposed to be shipped in April (which still has not been fulfilled) for $94. On May 24th I was charged for another 3 month subscription for $105. This was not supposed to happen, as that is not the option I selected. Additionally, the website says to cancel, you must log into your account and go the subscriptions tab and you can cancel from there. There is not subscriptions tab. There is no option anywhere on cancelling. This is predatory to offer 1 one time options as gifts and then continue to charge you afterwards and then offer not a clear way to cancel and give misinformation on how to do so.

      Business Response

      Date: 05/28/2024

      Hi! 

      Thank you for contacting us. We will reach out to you right now from our CS team and get this fixed going forward. Please email us back to confirm. 

       

    • Initial Complaint

      Date:05/06/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************nstead extended. My subscription to cover the months they missed. I replied i want a refund per your website it says refuns cannot be issued on shipped food. But 1 one box has been shipped and i would like a refund for the other 11 months and cancel my subscription. They responded twice with the same email. This company is not providing product in the time frame they agreed upon, and are not flowing there own refund policy that is clear on there website. Can you help me get a refund or at the very least stop others from being scammed.

      Business Response

      Date: 05/07/2024

      Hi! 

      Thank you for following up. We will email with her and work on a refund. We have emailed with her multiple times and tried to make this right for her. 

       

      Best,

      ********

    • Initial Complaint

      Date:03/11/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a 3 month delivery box of snacks I was charged and signed up for a subscription every three months. The fine print not included in the original purchase or the confirmation email says this and that I needed to cancel this subscription before it renewed. I was given no indication that I was buying a renewing subscription. Company will not refund. No product has yet been shipped for the renewal period.

    Try The World is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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