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Business Profile

Financial Services

Varo Money
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Important information

Complaints

Customer Complaints Summary

  • 2,291 total complaints in the last 3 years.
  • 741 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed a dispute weeks ago with this bank, I was charged for a hotel room while I was in a city over 2hrs away. I had lost my debit card without knowing as I use Apple Pay. They refuse to issue a provisional credit holding up my money Ive been a customer for years now and tons of deposits. I turned them off until this is settled. Id like **** to finish my dispute or atleast issue an actual credit. Not some stupid credit thats locked in a vault that I cant even use

    Business Response

    Date: 06/12/2024

    Hello,

    Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.

    In order to protect your online privacy and account details, weve responded to your concern directly at the email account you have provided to the Better Business Bureau for you.

    Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached by responding to the email communication or by submitting the following form to ensure that you are routed to the appropriate servicing channel www.varomoney.com/support.


  • Initial Complaint

    Date:06/06/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Opened account then transferred money to account then they suspended account then closed account i want my ********************** and a reason why

    Business Response

    Date: 06/13/2024

    Hello,
    Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
    In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
    Please check your email for this detailed Varo communication. Should you have additional concerns or questions, you can reach us by responding to the email. For questions related to something outside of your complaint, you may submit the following web form to ensure that you are routed to the appropriate servicing channel www.varomoney.com/support.

  • Initial Complaint

    Date:06/05/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Identity theft issue. Someone appears to have opened up a bank account with ******************** with my information and without authorization. The facts are as follows:6/1/2024 - Received unsolicited email from Varo Bank welcoming me as a new customer. I looked up ******************** online and found their phone number. I called to report fraud but could not reach a live person. Recording said if fraud, email ************************************ I emailed them and received an auto reply to expect response within 2 days. 6/2/2024 - Received email from Varo Bank showing bank account and savings account had been opened and provided 4 digits of the account numbers. Sent another email with same information advising I did not open this account and to please investigate and close. Received another auto reply.6/3/2024 - Received an email from Varo Bank indicating a physical debit card had been sent and that the digital version could be used. I again sent a third email with same information and tried to call again. No person, received only same standard auto reply. 6/4/2024 - Received an email from Varo Bank indicating direct deposit had been set up. Sent forth email and tried to call again. Same thing. No person, and no meaningful response by email other than auto reply of 2 day response. It is now 6/5/2024 and I have received NO reply and still have not been able to get in touch with anyone at Varo Bank. I have filed an identity theft report with FTC and am awaiting callback from local PD to file an identity theft complaint. I want this account, if indeed one was opened with my information, to be closed immediately and I want a letter from Varo Bank confirming the account was closed.

    Business Response

    Date: 06/12/2024

    Hello,
    Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
    In order to protect your online privacy and account details, weve responded to your concern directly at the email account you have provided to the Better Business Bureau for you.
    Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached by responding to the email communication or by submitting the following form to ensure that you are routed to the appropriate servicing channel www.varomoney.com/support.

    Customer Answer

    Date: 06/12/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************

  • Initial Complaint

    Date:06/05/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an email from Varo Bank stating "my email address had been successfully updated." I have never been a customer of Varo, and had no prior email history from Varo.Today I received an email stating "You've got your digital card; now order your physical Varo Debit card for free." I have not received any notice or access to a digital Varo debit card.I tried to prevent further fraudulent activity by selecting "forgot password" and entering my email address. The email I received from **** stated, "double-check that this is the email you use to log in to your Varo Bank Account."I did reach out directly to Varo to alert them of fraudulent activity but have not received any confirmation on their behalf. Without access to the account, I do not know what other personal information of mine was used to create the account.

    Business Response

    Date: 06/17/2024

    Hello,

    Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.

    In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.

    Please check your email for this detailed Varo communication. Should you have additional concerns or questions, you can reach us by responding to the email. For questions related to something outside of your complaint, you may submit the following web form to ensure that you are routed to the appropriate servicing channel www.varomoney.com/support.

  • Initial Complaint

    Date:06/04/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had money stolen from me and have had a dispute out for over 69 days with no communication from varo bank they keep doing escalations and telling me I will hear back within 24 hours and never reach out. Ive called so many times have requested an update and given no answers

    Business Response

    Date: 06/13/2024

    Hello ********,
    Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
    In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
    Please check your email for this detailed Varo communication. Should you have additional concerns or questions, you can reach us by responding to the email. For questions related to something outside of your complaint, you may submit the following web form to ensure that you are routed to the appropriate servicing channel www.varomoney.com/support.

  • Initial Complaint

    Date:06/04/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 1, 2024, I received a 'password reset' notice from Varo Bank. As I do not have an account with them (and had never heard of them), I researched, saw they were "legit," so tried calling their customer service. The 'non-customer' voice mail prompt suggested sending an email to *********************************** I did, only to get auto-email responses that the email is "no longer accepting emails." The "support" page has this and ************************************* as ways to contact them; the "identity" email address also triggers this autoresponse. There apparently is no way to actually communicate with this organization and what they post is straight-out false.

    Business Response

    Date: 06/12/2024

    Hello,

    Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.

    In order to protect your online privacy and account details, weve responded to your concern directly at the email account you have provided to the Better Business Bureau for you.

    Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached by responding to the email communication or by submitting the following form to ensure that you are routed to the appropriate servicing channel www.varomoney.com/support.

  • Initial Complaint

    Date:06/03/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was the victim of fraud in February and had my account accessed and $1000 stolen and sent to an email address I have never seen, and I reported the crime immediately to Varo. I also advised them the money that waa stolen was all donations to a GoFundme that was started as I am disabled, recently had 7 major surgeries and I only have one leg. I was recently released from months of hospital care and not long after I was victimized and targeted and had $1000 stolen. **** made me wait months, they told me it would get fixed so i tried to be patient but was just informed they are not going to give me my money as there usno proof of account takeover, but I've sent on multiple docs showing fraud attempts. I am so distraught and totally devastated. Being disabled, i cannot walk, grocery shop,carry things,no stairs or long walks and always there us immobilized leg and constant ************************** I have pleaded with **** telling them I cannot continue to beg, my money, all my money, was stolen and sent and they even disconnected my Varo card and attempted to access that account. Truly, i am disabled, here is my GoFundMe, This is serious, urgent and i am the victim of a crime that is making me unable to access, acquire and or receive medications, i cannot be transported to medical appointments or have access to food, I only have one leg, i am unable to fill necessary prescriptions. Please i am disabled, Please I cannot continue to beg, my money, all my money, was stolen and sent and they even disconnected my Varo card and attempted to access that account. Truly, i am disabled, here is my GoFundMe, This is serious, urgent and i am the victim of a crime that is making me unable to access, acquire and or receive medications, i cannot be transported to medical appointments or have access to food, I only have one. Please I cannot continue to beg, my money, all my money, was stolen and sent and they even disconnected my Varo card. **************************

    Business Response

    Date: 06/10/2024

    Hello,

    Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.

    In order to protect your online privacy and account details, weve responded to your concern directly at the email account you have provided to the Better Business Bureau for you.

    Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached by responding to the email communication or by submitting the following form to ensure that you are routed to the appropriate servicing channel www.varomoney.com/support.


  • Initial Complaint

    Date:06/03/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ky child support deposited my child support, then varo suspended my account and will not allow me to access my funds. Funds deposited June 3,2024 amount $250 from the state of ky I have sent in front and back of drivers license, ssn, address verification, photos of myself

    Business Response

    Date: 06/12/2024

    Hello,
    Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
    In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
    Please check your email for this detailed Varo communication. Should you have additional concerns or questions, you can reach us by responding to the email. For questions related to something outside of your complaint, you may submit the following web form to ensure that you are routed to the appropriate servicing channel www.varomoney.com/support.

  • Initial Complaint

    Date:06/03/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 1 at 4:45 PM I received an email from **** stating a request to change. I had never heard of varo until then, nor had I ever opened an account. This company makes it extremely difficult to get in contact with someone when dealing with situations like this. There is a customer service number yet it does not lead to a live agent. Due to the fact that *** never opened an account I dont have the app or a profile, which gives me no opportunity to chat with live support. Ive email A couple of times yet no response. This is extremely frustrating because I need answers to stop this immediately if someone is using my identification.

    Business Response

    Date: 06/11/2024

    Hello,
    Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
    In order to protect your online privacy and account details, weve responded to your concern directly at the email account you have provided to the Better Business Bureau for you.
    Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached by responding to the email communication or by submitting the following form to ensure that you are routed to the appropriate servicing channel www.varomoney.com/support.

  • Initial Complaint

    Date:06/03/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had auto deduction set up to pay for my storage unit. The mo ey was put on hold but the company never received. I was charged fees and upon dispute with **** was told it was being researched and then in a day they removed dollars from my acct and closed dispute. I went to the storage company and had to pay fees and monthly payment from my other acct. In order to get my unit back in good standing. Making me short on other bills. May second 89..00. Never came out of account said insufficient funds on colonials end they tried several times 2 with me watching. I received all the documents and sent to **** and they still havnt have my money back. I've chatted several times and called. This is the worse customer service with a back resolution center I have had. I want my MONEY BACK so I close this acct. My wife has already closed her because of the loan scam you are starting. Please give my money back and stop ripping off people.

    Business Response

    Date: 06/13/2024

    Hello,

    Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.

    In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.

    Please check your email for this detailed Varo communication. Should you have additional concerns or questions, you can reach us by responding to the email. For questions related to something outside of your complaint, you may submit the following web form to ensure that you are routed to the appropriate servicing channel www.varomoney.com/support.

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