Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Varo online banking Phone number: ************ Suspended/locked my account for no reason when asked why they said it was nothing I did wrong on my end I got my direct deposit an soon as it hit they locked my account now I cant access my money for bills, food, shelter pls help me

  

  Business Response

  Date: 09/06/2024

  Hello,
  
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, you can reach us by responding to the email. For questions related to something outside of your complaint, you may submit the following web form to ensure that you are routed to the appropriate servicing channel www.varomoney.com/support.
  
  

• Initial Complaint

  Date:08/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unethical Business practices.On 8/23 I was notified by email by Varo Bank that my account was under review due to suspicious activity . I spoke to the Representative ***** employer ID ******** and informed him that I am aware that I am a victim of fraud here in the last month due to all of the most recent data breaches. He stated that my account was completely restricted from outgoing transaction. I informed him that i have a credit card payment coming out of my account today and if my account is not escalated i would get a return fee and this would impact my credit tremendously. The representative stated to me that the process takes four days and there is nothing he could do about it. As a customer i am not understanding why a process would take 4 days to cause a financial hardship . This practice seems very unethical practice

  

  Business Response

  Date: 08/29/2024

  Hello,
  
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, you can reach us by responding to the email. For questions related to something outside of your complaint, you may submit the following web form to ensure that you are routed to the appropriate servicing channel www.varomoney.com/support.
  
  

• Initial Complaint

  Date:08/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a debit card in the mail from VARO and did not apply for one. It has my name and address on the enclosure but nothing else. This is fraud. How do we get the account cancelled and find out who tried to open this!Resolution is needed asap.

  

  Business Response

  Date: 08/30/2024

  Hello,
  
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.In order to protect your online privacy and account details, weve responded to your concern directly at the email account you have provided to the Better Business Bureau for you.Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached by responding to the email communication or by submitting the following form to ensure that you are routed to the appropriate servicing channel www.varomoney.com/support.

  Customer Answer

  Date: 08/30/2024

   
  Complaint: 22188276
  
  I am rejecting this response because:
  The response via their does not provide a response on their business practices and how someone opened and account nor discusses if the account is closed.

  A non cookie cutter response is warranted with explanation of how this has happened and a resolution on their end. Not saying contact bureaus to protect self. What are they doing on their end? Do I have an account opened, why, and if so has it been closed?

  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 09/04/2024

  Hello,
  
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy and account details, weve responded to your concern directly at the email account you have provided to the Better Business Bureau for you.
  
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached by responding to the email communication or by submitting the following form to ensure that you are routed to the appropriate servicing channel www.varomoney.com/support.
  
  

• Initial Complaint

  Date:08/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against Varo Bank for Predatory Practices Dear Better Business Bureau,I am writing to formally lodge a complaint against Varo Bank for what I believe to be predatory and unethical practices. Recently, I received an unauthorized debit card from Varo Bank, which I did not request or approve. This incident has not only caused me significant distress but has also raised serious concerns about the company's business practices.Here are the details of the situation: Unauthorized Debit Card: I received a debit card in the mail from Varo Bank without having applied for or authorized any such card. This indicates a serious breach of security and privacy. Unapproved Account: Along with the debit card, it appears that an account was opened in my name without my consent. I have not been provided any information about this account, nor did I give permission for its creation. Inaccessible ***************** I have attempted to resolve this issue by calling Varo Bank numerous times but have been unable to reach a live person on the phone. Additionally, I have sent multiple emails to the company, but I have received no response. This complete lack of communication and accountability is unacceptable.These actions demonstrate a troubling pattern of predatory behavior, which raises concerns about how Varo Bank handles personal information and customer consent. Such practices not only undermine trust but also put consumers at risk.I respectfully request that the Better Business Bureau investigate this matter and take appropriate action to address these predatory practices. It is crucial that Varo Bank be held accountable for their actions and that measures be taken to prevent further incidents of this nature.Thank you for your attention to this serious matter.

  

  Business Response

  Date: 08/30/2024

  Hello *****,
  Thanks for reaching out to **** through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, you can reach us by responding to the email. For questions related to something outside of your complaint, you may submit the following web form to ensure that you are routed to the appropriate servicing channel www.varomoney.com/support.
  
  

  Customer Answer

  Date: 09/01/2024

   
  Complaint: 22187668
  
  I am rejecting this response because:
  I am writing to express my extreme frustration and outrage regarding the predatory and unethical practices of Varo Bank. This company has engaged in actions that are not only unauthorized but also deeply concerning.

  
  Here is the situation:
  Unauthorized Account and Debit Card: Varo Bank sent me a debit card and opened an account in my name without my consent. Let me be crystal clearI DID NOT open this account, nor did I authorize any such activity.
  Incorrect Contact Information: Since I did not open this account, it is obvious that the email address and other contact information associated with it do not belong to me. This means that any communication they claim to have sent would never reach me, further complicating the situation.
  Inaccessible ***************** I have repeatedly tried to contact Varo Bank to resolve this issue, but I have been completely unable to reach a live person. I have called numerous times, only to be met with automated systems that offer no help. I have also sent emails, none of which have been answered. This lack of response is infuriating and unacceptable.
  I am demanding that the Better Business Bureau take immediate action against Varo Bank. I want the unauthorized account that was opened in my name to be CLOSED IMMEDIATELY. I also demand that Varo Bank provide me with written confirmation of the account closure and an explanation for how this unauthorized account was allowed to be opened in the first place.
  Varo Banks complete disregard for proper business practices and customer rights is not only unprofessional but also highly suspect. Their inability to provide even basic customer support only adds to the suspicion that they are engaging in predatory practices.
  I urge the Better Business Bureau to investigate Varo Bank's practices and hold them accountable for this gross violation of consumer rights.
  Thank you for your urgent attention to this matter.
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 09/09/2024

  Hello *****,
  Thanks for reaching out to **** through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, you can reach us by responding to the email. For questions related to something outside of your complaint, you may submit the following web form to ensure that you are routed to the appropriate servicing channel www.varomoney.com/support.
  
  

  Customer Answer

  Date: 09/12/2024

  Better Business Bureau:
  
  I have reviewed the response and additional e-mail made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last Sunday evening on Aug 18 I received a text from my bank (varo) stating that possible fraudulent activity had accured on my account.In the message it said if this charge was not authorized by you respond with the letter "n" . So I responded that I had not authorized the charges .then a fraud specialist with **** called me and told me to change my password to the temporary password that the bank issued me through an email I did as he asked them was told that they would be monitoring my account for 4 days I hadn't heard anything from them yet yesterday so it emailed them back and got a response that they would respond in 2 business days. Then while at work today I received a text from someone stating that they were with varo to contact them after work so I called the number and it was a text now subscriber ?????***** was asked to provide proof of identity and everything I have not been able to access my account and ********************** since Sunday please help resolve this !!!

  

  Business Response

  Date: 08/27/2024

  Hello *******,
  
  We are writing to let you know we received the complaint you submitted to the Better Business Bureau. We understand that this has been a frustrating experience for you. Upon further review of your experience, we identified the following:
  
  On August 18, 2024, an internal alert prompted a review of your Varo account, which also temporarily suspended any activity to occur on the card and in your Varo Bank app. Varo notified you of the account suspension on this date and requested that you provide an image of your valid ID and a proof of address document to assist us in verifying your identity. You provided the requested documentation via email on August 21, 2024.
  
  On August 26, 2024, we reviewed the documentation and confirmed that the identification document, and the selfie with the identification document requested were received. However, a valid proof of address document was not provided for review. We sent you an email advising that the proof of address documentation is needed for the security review. As of the time of this response, we have not yet received the requested proof of address document. Please provide the requested documentation as soon as possible so we can further assist you.
  
  Here at Varo we follow banking laws and government regulations about how we operate. We take every precaution to keep the entire ************** safe. Sometimes well suspend an account if there is something out of the ordinary happening and we need to verify more information.
  
  Please note that **** will never call, email or text you asking for your account login information. Additionally, we do not currently make outbound calls in regards to suspicious account activity. For the security of your account, please dont share your password or other sensitive login information. This information should remain confidential. If you notice any unusual account activity, please call us right away.
  
  If you have additional questions, please feel free to respond to this email communication or by chat support in the Varo app. You may also submit the following web form to ensure that you are routed to the appropriate servicing channel www.varomoney.com/support.

• Initial Complaint

  Date:08/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction 07/27,2024 Air Purifier for home Merchant wasted time and refused and Bank doesn't want to help consumers

  

  Business Response

  Date: 08/30/2024

  Hello,
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, you can reach us by responding to the email. For questions related to something outside of your complaint, you may submit the following web form to ensure that you are routed to the appropriate servicing channel www.varomoney.com/support.
  
  

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Varo money suspended my account and I have no access to my money as this is where I get my direct deposit

  

  Business Response

  Date: 08/28/2024

  Hello,
  
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, you can reach us by responding to the email. For questions related to something outside of your complaint, you may submit the following web form to ensure that you are routed to the appropriate servicing channel www.varomoney.com/support.
  
  

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a Varo Bank **** Debit card in the mail on Aug. 17, 2024. I did NOT apply for a card. The card was addressed to me and in my name. I went on Varo website and followed all instructions on possible identity theft and emailed the ********** at **** on Aug. 17 and then again on Aug. 19. I have called NUMEROUS times and finally talked to a LIVE person on Aug. 21 who assured me that he would transfer my issue to the *********** I haven't heard anything from Varo. They make it so difficult to talk with a live person and even more difficult if you don't have an account. They are crooks! I want an answer on how an account was set up in my name and what they are doing to close the bank account.

  

  Business Response

  Date: 08/30/2024

  Hello,
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, you can reach us by responding to the email. For questions related to something outside of your complaint, you may submit the following web form to ensure that you are routed to the appropriate servicing channel www.varomoney.com/support.
  
  

  Customer Answer

  Date: 09/02/2024

   
  Complaint: 22181706
  
  I am rejecting this response because: 

  1. There was NO excuse for why NO ONE from **** did not answer two emails about security fraud.   Varo Bank would NOT have contacted me unless I contacted BBB.  I ONLY received an email after I contacted BBB and it was almost one day shy of 2 weeks for when I contacted **** on Sat. Aug 17.  I received an email from Varo on Friday, Aug. 30 at 5:00 pm EST.  

  I am not sure how the **** lets this bank operate.  

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 09/09/2024

  Hello,
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, you can reach us by responding to the email. For questions related to something outside of your complaint, you may submit the following web form to ensure that you are routed to the appropriate servicing channel www.varomoney.com/support.
  
  

  Customer Answer

  Date: 09/13/2024

   
  Complaint: 22181706
  
  I am rejecting this response because: I asked Varo Bank to send me a closed account letter in the mail and they told me that they do NOT do that.  I also asked Varo Bank if they were going to create a case number for me, and again they told me that they do not do that either.

   

  I also received a check in the mail from Varo Bank with NO explanation. I will not be cashing it.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/22/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a random email on August 2nd that my monthly statement was ready to be viewed. The email included a bank number and savings number. I DO NOT have an account with ****. This is very concerning. I called several times without reaching a live representative. I have also emailed multiple times and have not heard a word in 20 days! I only get a email back saying your request was sumbittted and I should hear back within 2 days. But nothing. I also receive marketing emails almost daily asking me to sign up for direct deposit and other types of products and services they offer. I need to be contacted right away to ensure my identity and personal information is protected and that any fraudulent accounts opened in my name are shut down immediately

  

  Business Response

  Date: 08/29/2024

  Hello,
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, you can reach us by responding to the email. For questions related to something outside of your complaint, you may submit the following web form to ensure that you are routed to the appropriate servicing channel www.varomoney.com/support.

  Customer Answer

  Date: 08/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Varo bank .I have had several issues with the security of my money .. however 07/30/2024 I tried to make a varo to anyone payment. I sent it the first time an it came through but the varo bank canceled the payment i tried it again the bank canceled the payment once again I tried a third time and it never came back ir show that it was sent they sent it to someone else.i dispute the transaction and they denyed it with no reason. So they took my money and sent 45$ to whoever and now don't want to reimburse me

  

  Business Response

  Date: 08/30/2024

  Hello ******,
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, you can reach us by responding to the email. For questions related to something outside of your complaint, you may submit the following web form to ensure that you are routed to the appropriate servicing channel www.varomoney.com/support.
  
  

  Customer Answer

  Date: 09/02/2024

   
  Complaint: 22172833
  
  I am rejecting this response because: the reason I'm rejecting the complaint is because obviously nobody is paying attention to the fact two times I sent the money to my brother's phone phone number everything it went through only ********** stop it for suspicious activity when I tried to send it the third time they allowed it to go through if they pay attention it's to the same exact phone number however it didn't go to my brother it went to some female that nobody knows and they're a bank is not being very cooperative and helping me find out how this happened I've been denied supervisors I've been hung up on I've been told I was a liar and this is how they can take their self why they have taken no steps to help me figure out a solution to this problem can anybody explain that to me 

  
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 09/09/2024

  Hello ******,
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, you can reach us by responding to the email. For questions related to something outside of your complaint, you may submit the following web form to ensure that you are routed to the appropriate servicing channel www.varomoney.com/support.