Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order a New card on Feb 10 they informed me that it would ***********-9 business days for me to receive my card and if I don't receive my card by the 24th that they would Western ******** some money up to a **** or i can transfer my money to another bank and that it would take 1-2 days for it to transfer. Today is March 01 and i have yet to receive any card they wont Western ******** any money, they also have enable me to do in transfer to any other bank told me they they would have to order me a new card that now i should receive by march 13. They allow me to to varo to Varo but like small amounts every two days. I have bill and kids and no other way to get my money.....I dont know what else to do. Im down to my last 20 and got **** sitting in account that i cant get and they wont help me get.

  

  Business Response

  Date: 03/10/2023

  Hello,

  
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  

  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  

  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.
  

  
  

• Initial Complaint

  Date:02/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was Hospitalized January 17,2023 being unstable and in ICU for a month in-between time someone stolen all my belongings DL SS CARDS CELL PHONE CREDIT CARDS BANK ACCOUNT NUMBER PIN NUMBERS LIKE MY WHOLE LIFE WHILE I WAS UNRESPONSIVE @***************** after coming stable which was February 23,2023 I realized MY ************* WAS MISSING Cards used up bank accounts withdraw from no money VARO received a deposit in the amount of ***** on February 17 2023 that I am trying to get a dispute on its so hard to contact a live person nothing online is a help to my problem I'm out here with nothing me and my 2children 1 disabled I NEED THIS MONEY FOR MY BILLS AND MEDICAL EXPENSES RENT I'M IN A STAGE OF LOSING EVERYTHING BEHIND THIS I'M JUST TRYING TO GET BACK MY MONEY THAT BELONGED TO ME

  

  Business Response

  Date: 03/09/2023

  Hello,
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at ***********************************

• Initial Complaint

  Date:02/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02/10/2023 I sent through the varo bank a transfer to ************************* account number ******** however the ********************** went to account number ********. I have filed 3 separate disputes with varo and they keep rejecting them. There is no way to actually speak with a person about this. the amount was $500.00

  

  Business Response

  Date: 03/02/2023

  Hello,
  

  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  

  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.
  
  

  Customer Answer

  Date: 03/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 22,2023 I was supposed to receive my tax return via direct deposit. I accidentally missed a number from account number. Told me that I needed to contact IRS to get my account number changed IRS said they couldn't do it I had to get a hold of my bank and my bank said that can't issue my refund. Varo Bank has no corporate number. You can only get a hold of them via chat through the app on your phone. I sent documents for the refund tracker, my account and routing number, the form stating from my taxes that I left a number from the account and one showing that the money isn't in my account.

  

  Business Response

  Date: 03/03/2023

  Hello,
  
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.
  
  

• Initial Complaint

  Date:02/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Claim Number: F466 filed on 2/18/23 regarding some unauthorized Amazon.com charges totaling $1,315.24 (23 charges). I originally reached out to Amazon.com about this because i do not have an Amazon.com account. I had to create one in order to chat with them. The agent at Amazon tried to assist me but when he looked up the transactions with the unique alpha numeric number on each transaction and saw that they were attached to someone else's account which he said would mean they're fraudulent; he stated that i must go through my card issuer to file a formal dispute because of the charges being fraudulent and the charges are not on my account but on an account not affiliated with me. I reached out to **** immediately, gave the details and even replied with the screenshots of me contacting Amazon via chat and what Amazons response was that came from a tier 1 rep and also an Amazon supervisor stating the same thing. I also called Amazon.com as well and the same answer was given to me. **** emailed me about 3 days after me filing the claim telling me that my claim was denied. Even after i provided them all the details and screenshots from Amazon communication. **** never even attempted to investigate my dispute. I will not let this matter go. I was told by a dispute agent ******* this morning in Varo disputes department that they are still reviewing my documentation. How so if they denied my claim and did not even attempt to do Amazon advised them needed to be done in order to recoup my funds. She offered an appeal but i shouldnt have to be inconvenienced any further especially when Amazon basically told them in the communication what they needed to do so that Amazon reimburse my funds. They clearly did not even attempt to investigate my claim. Stop depending on a computer to do work for you and do some due diligence.

  

  Business Response

  Date: 03/01/2023

  Hello,
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.
  

  Customer Answer

  Date: 03/01/2023

   
  Complaint: 19491273
  
  I am rejecting this response because:I will only respond via BBB so that they can have record of yoirbresponsesbto me and vise versa. I give permission to do so. I reject the email response to me as proper investigation was not done and the information Amazon provided me was not followed or else i would have my money back. I also see that several other customers have received tesponses on BBB sonplease stop witn the lies that you cant communicate with me on here. Thats what tbe BBB is fir. 

  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 03/08/2023

  Hello,
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.
  
  

  Customer Answer

  Date: 03/08/2023

   
  Complaint: 19491273
  
  I am rejecting this response because:I approve you responding directly through BBB with any information regardjngbthisnissue so that the BBB can have proof of whats being told or i will upload the screenshots for them to view. This is the platform where i need yo be contacted on so please refrain from trying to undermine the BBB processes by contacting me with responses directly to my email before replying here. 
  

  The information sent to me via email was bot sufficient and did not show any evidence of a fraud investigation. The merchant (Amazon) was not contacted despite me providing communication from Amazon to Varo. I notified Varo of me losing my card on the same day it arrived in the mail and reported it the following morning because you all were closed the night prior with no way to report a card lost! 
  

  I REJECT VAROS RESPONSE AND DECISION.

  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 03/08/2023

  I would like everything clearly documented via a platform like BBB because Varo is not following proper procedures and have failed to investigate my claim so i dont trust the emailing me without a third party because they are breaking federal banking laws and my consumer rights as an account holder. 

  

  Business Response

  Date: 03/17/2023

  Hello,
  
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.
  
  

  Customer Answer

  Date: 03/18/2023

   
  Complaint: 19491273
  
  I am rejecting this response because: None of the account details have to be disclosed to respond on the BBB platform. I give permission to respond to me here so that the BBB can be aware that you're not responding with resolution but only to gaslight me. Actually i dont even believe this is an executive at Varo responding to this concern because the email i receive says "customer support". Please give your name and position within **** moving forward in your replies. This bas also been escalated to the Comptroller of the Currency. With all the banks failing due to internal fraud from employees and otherwise you think **** would want to make sure their doing the right thing. **** didn't even contact the merchant because i spoke with the merchant. Thats a requirement when dealing with fraud on Amazon because they said they cant disclose information yo me although its my card that was used because the charges are tied to someone else's account. *** said that multiple times yet you all have still failed to do your part! I AM REJECTING YOUR RESPONSE! 

   

  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 03/23/2023

  Hello,
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.
  

  Customer Answer

  Date: 03/28/2023

   
  Complaint: 19491273
  
  I am rejecting this response because: Nobody from Varo Money has responded with a resolution at all. Only thing your support team keeps emailing me is irrelevant responses. When i ask have they reached out to Amazon like Amazon stated must happen in order for me to get those stolen funds back; your support team always replies back with no direct answer and with no resolution to getnthis whole matter resolved and dissolved myself along with Varo can go on out respectable ways. I have shared screenshots from amazon on how this matter must be handled yet Varo support team or any Executive (who should be responding to this B.B.B claim and not a support agent) has failed to do what must be done to recoup my funds and issue me a check. This matter is still unresolved and i reject Varos response. 

   

  
  Sincerely, 

  *********************

• Initial Complaint

  Date:02/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Some months ago my card stopped working for me, I contacted someone in the chat and they disconnected the card and assured me they would send new card. I still haven't received the card. I have chatted with someone over 5 times, and they all ask for address verification and say the card will be here within 7 days. I can't even use my Zelle connected to my account. I sent a ***** to my uncle and he has not received his money, on my end transaction shows complete, but it is indeed not in his account, he has showed me statements and ***** Also somehow Varo is stealing my money, miscounting, and or not showing all transactions!!! Please help me with a resolution!

  

  Business Response

  Date: 03/01/2023

  Hello,
  
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at ***********************************

• Initial Complaint

  Date:02/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted my check for mobile deposit on the Vero App on 02/21/2022. They approved it a day later on 02/22/2023, and said I'll get the money on March 3rd. The check is legit, my employer (**********) sent a paper check because that's how they pay our first check. I can understand the 1-2 days to verify and make sure it's legit, but why an extra 7 days when they said it was approved? Something is not right, and this is not the first time, but I just want my money. The money I worked for and there playing games right now!!!

  

  Business Response

  Date: 02/27/2023

  Hello,
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.
  

  Customer Answer

  Date: 02/28/2023

   
  Complaint: 19454730
  
  I am rejecting this response because: it does not resolve anything and they still have my money.
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 03/02/2023

  Hello,
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.
  
  

  Customer Answer

  Date: 03/03/2023

   
  Complaint: 19454730
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:02/22/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An account was opened in my name with Varo Money, using my mother's email address. We have tried numerous times to request the closure of this account via email - there is no way to do this over the phone, and there is no way to even get to speak to a human on the phone without entering my social security number, which I am not inclined to do for obvious privacy concerns. **** has failed to respond to any emails. A card was even shipped to my mother's house in my name. We have not come close to resolving this situation.

  

  Business Response

  Date: 03/03/2023

  Hello,
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy and account details, weve responded to your concern directly at the [email account/mailing address] you have provided to the Better Business Bureau for you.
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at ***********************************

  Customer Answer

  Date: 03/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:02/21/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe that this company has stolen my identity and sold my information for proprietary gain from third party sources since using this service I have become harassed through email and text message and phone with loan information and other identity concerning issues.

  

  Business Response

  Date: 02/22/2023

  Hello,
  

  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  

  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  

  
  

• Initial Complaint

  Date:02/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Varo Money has no live phone service their chat has a auto direct to a mandatory redirect prepaid service to obtain any service which I do not wish to engage. I have made several requests to transfer funds from my Varo account to the sole financial institution I have on record with the bank for external transfers and all transactions fail. I receive emails acknowledging my request to transfer funds but the funds do not transfer. I have gone to ATMs to try to access my funds without success. Varo Money is a financial institution with a fiduciary responsibility to constituents that does not have power of attorney of assets that they do not own. I have worked in banking for 25 years and have never experienced anything like this. Given the fraud rampant in the financial world ( ie: ***************************, FTX recently and a long list of others I am very concerned.) I appreciate your assistance in contacting the bank to get my funds transferred without delay and wish to close my account. Respectfully, ********************************* ************

  

  Business Response

  Date: 02/28/2023

  Hello,
  
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.