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Business Profile

Financial Services

Varo Money
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Important information

Complaints

Customer Complaints Summary

  • 2,291 total complaints in the last 3 years.
  • 741 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/15/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed a dispute with Varo bank on 5/5/23 for the amount of ******** . A police report was filed and turned in when I filed my dispute .**** bank sent me 3 emails this morning stating that the investigation is still on going about my dispute. I been waiting since 5/5/23 with no provisional credit or nothing . I received another email right after the 3 emails I got this morning stating that my dispute is over and there were no actions of fruad . The transaction was made in ******* ******* and I live in ********* ** . How can I make a transaction in ******* and ********* around the same time ??? I made a report also with **** letting them know the situation . I spoke with a supervisor from varo bank he told me he couldnt tell me where and what city the charges were made . I had to ****** the name and numbers of the transaction to show it was made in *******! I filed a police report and sent it several documents and still cant get my funds back

    Business Response

    Date: 05/22/2023

    Hello,
    Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
    In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
    Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.

  • Initial Complaint

    Date:05/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This bank will close your account with no explanation and when you try to ask them why they just tell you they have their reasons and cannot share with you, the account holder and their customer. They are highly unprofessional, unreliable and when I have been a great customer, no issues and no problems I expect to not have an account closed suddenly with no warning and explanation. They should be shut down so they cant keep messing with peoples livelihood if they cannot maintain a banking business. I will never bank with these scammers again. Protect you money and your information and skip them altogether, go with a legitimate bank.

    Business Response

    Date: 05/23/2023

    Hello,
    Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
    In order to protect your online privacy and account details, weve responded to your concern directly at the [email account/mailing address] you have provided to the Better Business Bureau for you.
    Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at ***********************************

  • Initial Complaint

    Date:05/13/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a card with my name on it and everything in the mail. However I have no account and I never applied for anything. It literally does not make sense to me at all.

    Business Response

    Date: 05/15/2023

    Hello,

    Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.

    In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.

    Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.

  • Initial Complaint

    Date:05/12/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Horrible customer service and the fact they closed my account without even notifying me. I was homeless at the time and needed an account to load ********************** as I got cash. Tried to log into my account and no luck. Its bad customer service to replace speaking to a live agent verbally to live chats via app when you cant even log in.

    Business Response

    Date: 05/19/2023

    Hello,

    Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.

    In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.

    Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at *********************************

  • Initial Complaint

    Date:05/12/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have waited over 60 days for a simple dispute to be resolved and credited to my account. **** has done nothing but give me the run around for months no resolution.

    Business Response

    Date: 05/19/2023

    Hello,

    Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.

    In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.

    Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at ***********************************

  • Initial Complaint

    Date:05/11/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Not able to access my account because **** bank decided to reissue me a new debit card right before my paid day. Now I can't access any of funds, I can't pay any of bills online or nothing. I have to wait ****************************************** the mail. They should've sent my debit card to me ***** overnight. Because they were the ones who made the mistake to closing my debit card account

    Business Response

    Date: 05/19/2023

    Hello,
    Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
    In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
    Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.

  • Initial Complaint

    Date:05/11/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed a dispute with my bank varo due to a glitch in their system I went to transfer money from my account to my friend's account I used his email to transfer varo to varo but after I sent it it popped up that I sent it to a different person. I filed a **************** denied it. I messaged them again n they never responded back. I entered his email address which isn't even close to her email address. April 27. & April 28. The email address I entered was ******************** it sent *****, ***** & ****** to the wrong person

    Business Response

    Date: 05/12/2023

    Hello,
    Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
    In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
    Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.

  • Initial Complaint

    Date:05/11/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Varo Bank opened up an account without our knowledge and they have no real way of contacting them.Forced to respond via email which ends up being a game of email tag. To actually talk to a person, you need to download their app and sign up for their service which is the exact opposite of what we want here since we never wanted to use their service to begin with.

    Business Response

    Date: 05/19/2023

    Hello,

    Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.

    Unfortunately, we are unable to locate a Varo Bank account associated with the information provided in the complaint. If there is additional information that you may have pertaining to the Varo Bank account, please let us know so we can further assist you with this matter. You can reach our customer service support team at ***********************************

  • Initial Complaint

    Date:05/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I do not have overdraft and they gave 200 to someone without my authorization in the middle of the night. I have money in savings and not cannot get it unless I pay the 200 they took. My baby needs diapers and food. They were not able to help or explain why my account was overdrafted without my approval. No one should ever trust this financial institution. They dont offer any phone help or Manager help. I am literally taking this to a lawyer.

    Business Response

    Date: 05/15/2023

    Hello,
    Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
    In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
    Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.

  • Initial Complaint

    Date:05/09/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a $2,071.88 handbag from Bloomingdales and never received it. Varo will not refund me because they claim there was no suspicious activity on my account. I just want my money back!!!!

    Business Response

    Date: 05/19/2023

    Hello,
    Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
    In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
    Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at ***********************************

    Customer Answer

    Date: 05/19/2023

     
    Complaint: 20039323

    I am rejecting this response because: I have provided documentation of the communication Ive had with the merchant and they have specifically said that my bank will help me with this matter and they still have not refunded me. 

    Sincerely,

    *********************

    Business Response

    Date: 05/26/2023

    Hello,
    Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
    In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
    Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.

    Customer Answer

    Date: 05/26/2023

     
    Complaint: 20039323

    I am rejecting this response because:

    I am STILL waiting for my money back. It should not take 45 days when other banks issue provisional credit as well as have it resolved in under 10 days. 

    Sincerely,

    *********************

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