Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As of 06/09/2023 my bank account with these clowns was closed no far warn*** or call*** or other form of contact just s**** you its closed. Its already bad enough I never got the bs secured credit card ever but now this. I am so f-*** over the bs with companies that pull this mess. If I wanted c*** service would of stayed with BofA or chase

  

  Business Response

  Date: 06/12/2023

  Hello,

  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.

  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  

  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I added money on to my card from may 22nd untill Jun 8th I see transactions from multiple places I made a police report on the individual and also filed multiple complaints and I been trying to get in contact with my bank to make the dispute when I finally got in contact with my bank to make a dispute and add my police report number on there there telling me it takes ***** days for the issues to be resolved I have bills I half to pay and such more on and also I requested for a new card multiple 2 times I also changed my login info because my bank account was hacked and got compromised I told the guy I was on the phone with to take off digital card because when the lady requested for a new card the individual was still logged into my account and have a hold to my digital card the transaction amount that has been token out of my account equals up to ***** dollars my police report number is ********** and I can not wait that long untill the issue is resolved I tried contacting this business on multiple occasions they respond quicker through text then on phone and its very upsetting.

  

  Business Response

  Date: 06/15/2023

  Hello,
  
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.
  
  

  Customer Answer

  Date: 06/15/2023

   
  Complaint: 20161171
  
  I am rejecting this response because: Ive been waiting and seen reviews where Varo do not like to give people there money back when there is a dispute that has been made Ive done putting up with this if I dont receive my provisional credit I will obtain a lawyer and *************** they did this to many other people as well there communication skills are poor .
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 06/22/2023

  Hello,
  
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.
  
  

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this morning 06/08/23 i received an email from **** stating my account had been closed, with no other information. i just received my direct deposit and they took it all and closed my account i tried to reach out to customer service and they were rude and not helpful I need my money they can't just take peoples money without explanation. and they say that they don't share why they close accounts this institution is running some kind of scam or fraud

  

  Business Response

  Date: 06/14/2023

  Hello,
  
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.
  
  

  Customer Answer

  Date: 06/14/2023

   
  Complaint: 20160810
  
  I am rejecting this response because:

  it doesnt state why they closed my account and kept my ********************** I have bill I have to pay, kids I need to feed 
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 06/20/2023

  Hello,
  
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint rejection and have worked to thoroughly investigate your concern.
  
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at ***********************************

• Initial Complaint

  Date:06/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they advertise a referral of a new customer $30 dollars. and we have not gotten the money in our accounts. it has been over the time frame they said . we have chatted with ******* and keep getting put off least 2 days more every time

  

  Business Response

  Date: 06/16/2023

  Hello,
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at ***********************************

  Customer Answer

  Date: 06/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been calling this bank about my funds and they have been lieing and giving me the run around and they take money from my other account I feel they a stealing peoples funds.

  

  Business Response

  Date: 06/13/2023

  Hello,
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.
  

• Initial Complaint

  Date:06/07/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a debit card from Varo Bank on 6/7/23. The card had my correct name and was sent to my home address. I have never opened an account with ********************, nor have I contacted them prior to receiving this debit card. This is a fraudulent account and needs to be closed immediately.

  

  Business Response

  Date: 06/16/2023

  Hello,
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy and account details, weve responded to your concern directly at the email address associated with your complaint.
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.
  
  

• Initial Complaint

  Date:06/07/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a ********* card with my name on it in the mail. However I have no account and I never applied for anything. I tried contacting their customer service phone number but it is impossible to speak with a person. I am afraid of identity theft and I dont understand how they could send me this card. Can you please assist? A company that sends out credit cards randomly should have customer service available to answer questions about it.

  

  Business Response

  Date: 06/16/2023

  Hello,
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy and account details, weve responded to your concern directly at the email address associated with your complaint.
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.
  
  

  Customer Answer

  Date: 06/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on june 2 2023 i sent ****** through moneygram to ******************************she has a varo debit card.the routing number is ********* .accnt. number is 43086841.moneygram confirms it went through.today is the 7th of june and no money went into her account.im concerned that i am out 850 dollars.i found out i cannot speak to a person at varo to find out whats going on. there phone system doesant give the option of speaking to a person.so i either need the ******************************** they can send my money back to me.kathleens card number is4879170014099940. i hope you can help

  

  Business Response

  Date: 06/16/2023

  Hello,
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy and account details, weve responded to your concern directly at the [email account/mailing address] you have provided to the Better Business Bureau for you.
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at ***********************************

  Customer Answer

  Date: 06/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,the money was returned to my account eventually. **** said the account number i sent the ********************** to doesant exist.the most frustrating part of all this is you cant talk to a real person at this company.
  
  ***************************

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the month of May, I used Zelle on the Varo app to send money to a friend in the amount of 40 dollars, on a Friday to be exact. Within the hour, there was an option to cancel the payment and I did that. That following Monday, **** has tried to process the payment STILL and block my Zelle feature. Ive contacted Varo support which is only through chat. I was told Id receive an email within 3 business days. Yesterday (06/06/2023) I received an email from a ******************* asking to verify my identity which Im not sure why that was needed. I sent in my documents and my account is currently suspended. I receive a direct deposit every Wednesday, which is today, and I have no access to important bills needing to be paid. No one *** spoke to has helped and there isnt another number to call. I was told my documents were sent to the fraud department and Im not understanding why since **** tried to process a canceled payment and this is all stemming from their end.

  

  Business Response

  Date: 06/16/2023

  Hello,
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at ***********************************

• Initial Complaint

  Date:06/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used my Varo Believe card to pay a mandatory deposit during my recent hotel stay. Upon checkout, I received a transaction receipt that indicated the funds had been returned to my account. However, it has been three weeks and the funds are still pending. Despite contacting customer service, I have not received any assistance and was referred back to an automated chat bot. The agent informed me that **** is not obligated to release the funds but they should be available within 30 to 90 business days. I have provided evidence via email that the merchant has released the funds and even shared correspondence with the property for verification, but I have not been able to speak with a person over the phone or via email. The *** section on their website is not helpful either. I demand immediate action and the return of my funds. If necessary, I will be posting on social media and filing complaints with the Federal Reserves and ************************************* I urge Varo to prioritize customer satisfaction and return my funds promptly.

  

  Business Response

  Date: 06/09/2023

  Hello,
  

  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  

  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  

  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.