Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of issue: *** ****** 2023 Resolution: No customer service available Summary: I received a debit card and check in the mail from Varo Bank. I have never conducted any business with Varo Bank in the past and have tried to communicate with them through their phone line. They advise to download their mobile application and 'chat' with a support person. I do not trust this method since they already have more personal information that I did not concede. This is causing major concern to my financial wellbeing.I'd like to file an official compliant and ask to please close my account.Address of Business: PO ******************************** Telephone: **************

  

  Business Response

  Date: 06/16/2023

  Hello,
  

  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  

  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  

  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.

• Initial Complaint

  Date:06/15/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Varo debit card received when no card was requested or account opened. Business makes it impossible to speak directly with a rep. Will not engage to discuss potential identity fraud.

  

  Business Response

  Date: 06/22/2023

  Hello,
  
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.
  
  

• Initial Complaint

  Date:06/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a bank account with varo and one night enterprise over charged my account by mistake but they corrected the error and I had 375 dollars in my account and varo closed my account and said I will Be issued a check for my balance. Since then theyve only sent me a check for 37 dollars Ive been trying to contact someone there but there is no one to speak to over the phone its just email . And even then I barely get a reply or whoever emails back says theres nothing they can do

  

  Business Response

  Date: 06/23/2023

  Hello,
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.
  
  

  Customer Answer

  Date: 06/24/2023

   
  Complaint: 20189238
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 06/27/2023

  I had $270 dollars in my account if you notice they said they amount that was overdrawn was put back in the account which is we the mistake that enterprise made and they fixed it. Now the money that was left in my account they only sent me 35 dollars of that money and kept they rest ..they refuse to show my account balance and it will clearly show I had money in my account 

  

  Business Response

  Date: 06/29/2023

  Hello,
  
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint rejection and have worked to thoroughly investigate your concern.
  
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at ***********************************

  Customer Answer

  Date: 06/30/2023

   
  Complaint: 20189238
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date is 6/14/2023 when **** decided to suspend my account when I was in the process of getting a loan for my daughter's birthday I have no access to my account there is no way to get a hold of customer service and I have to wait four days for them to not unlock or give me possession of my rightful money that my paychecks go to on this day and I have bills to pay

  

  Business Response

  Date: 06/21/2023

  Hello,
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.
  

• Initial Complaint

  Date:06/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good evening,I have once again had money taken out of my account from this funzpoints place. My account has been compromised, I have tried changing my password and reordering both my debit and credit card. I have even change my direct deposit to another outside account for security reasons. Unfortunately i did not change it in time and now all of the money in my account is gone again. I also can not at this time find my physical believe card. I have made a dispute, prior concern of fraudulent activity and nothing has been done to recoup my funds. The money thats been stolen from my account since *** was for the purchase of my home and due to your bank not taking this seriously I have decided Im going to submit a complaint to the ************************************* This situation has created various problems for me and my family. Again there are various charges on my checking and credit account from funpoinzt. The days are from may 1 forward I believe. The most recent were in the last couple days. The other transactions are from luckyland and they were from may 1, 2023 forward as well. All of these transactions are of various amounts. I have also filed a police report about this issue. Thank you

  

  Business Response

  Date: 06/22/2023

  Hello,
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at ***********************************

• Initial Complaint

  Date:06/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** was caught breaking the etransfer act repeatedly and their customer service agents routinely Disrespect customers with no consequences. I recorded hundreds of calls and have sent them to press and want to file this complaint, as well as a plan against their charter. They retaliated over this by closing my account.

  

  Business Response

  Date: 06/23/2023

  Hello,
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at ***********************************

  Customer Answer

  Date: 06/24/2023

   
  Complaint: 20188014
  
  I am rejecting this response because:
  It does not address the actions of the business, originally the improper information and violation of their own terms of conditions, as well as their duty as a banking institution
  Sincerely, 
  
  *****************

  

  Business Response

  Date: 06/30/2023

  Hello,
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.
  
  

  Customer Answer

  Date: 07/01/2023

   
  Complaint: 20188014
  
  I am rejecting this response because:
  They have seized money and closed my account after I asked for an apology since they had taken over a month to deal with a dispute. Even though the money had been returned to them by the merchant Continually provided false and contradicting information and just flat out had no idea what they were doing. In fact, they seemed more likely to hang up the phone, then do their actual jobs. They kept flouting policy when their president was to completely ignore policy when they got caught doing something wretched and illegal, I reject this because the criminals pretending to be a bank
  Sincerely,
  
  *****************

• Initial Complaint

  Date:06/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I revived a debit card in the mail from Varo for an account that I did not open. I am unable to reach anyone at Varo to discuss this situation. They have an automated system instructing me to send them all my personal information and social security number in order to resolve. In my opinion, this is fraud and I would like this account closed and flagged for identity theft immediately.

  

  Business Response

  Date: 06/16/2023

  Hello,
  

  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  

  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  

  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.

• Initial Complaint

  Date:06/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So last week i notice someone added my card to their Apple Pay and i was told to wait til my direct deposit to come before i order a new one . I am supposed to be receiving a refund back from **** but they sent the money back to the original payment which was the card i had to cancel because it was compromised by someone else. I called **** and they told me that it shows that it was sent yesterday to that card but i dont see it in my account. **** customer service has been horrible since Ive been trying to get a hold of them. They dont have a direct line to talk to someone on the phone , only for disputes. This is ridiculous

  

  Business Response

  Date: 06/22/2023

  Hello,
  
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.
  
  

• Initial Complaint

  Date:06/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company opened a bank account for me without me having applied for one. I received a debit card in the mail with my name on it and no other information. I tried to call customer service to figure out how they got my information and how/why they opened an account without my consent but they dont even give you the option to speak to anyone.

  

  Business Response

  Date: 06/22/2023

  Hello,
  
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at ***********************************

  Customer Answer

  Date: 06/22/2023

   
  Complaint: 20183898
  
  I am rejecting this response because: the business is stating they emailed me at the email address they have on file to explain.  I did not open an account with them.  I did not receive any email, nor would I open one for fear of identity theft.  I am concerned and am unable to reach this business via phone. 
  
  Sincerely,
  
  ***********************************

  

  Business Response

  Date: 06/28/2023

  Hello,
  
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint rejection and have worked to thoroughly investigate your concern.
  
  In order to protect your online privacy, weve responded to your concern directly at the email address associated with your complaint.
  
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at ***********************************

• Initial Complaint

  Date:06/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Varo banking closed my ****************** account without any notification, account is activate and has Approximately $640.00 in it, they will not tell me exactly why they closed my account. I need my ********************** back.

  

  Business Response

  Date: 06/15/2023

  Hello ********,

  
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.