Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My identity was stolen and somebody was able to create and account and take out a credit card with ****. I froze my credit report and notified the credit unions, unfortunately I still had to reach out to **** directly to try and get this settled quickly. There is ZERO way for somebody who isn't a customer to speak on the phone with a human, even in the case of identity fraud. The only way is through email, which I sent hours ago with no reply still. I was notified that another bank had turned down this person's attempt to open an account due to security reasons, but for whatever reason they had no issue doing it through Varo. This is incredibly unprofessional and seems like a scam. My resolution at this point will be to actually speak to somebody on the phone to try and get this resolved as quickly as possible as my credit score has already taken a hit, and I'm concerned about this person.

  

  Business Response

  Date: 11/01/2023

  Hello,
  
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  
  In order to protect your online privacy, weve responded to your concern directly at the email address associated with your complaint.
  
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at ***********************************

• Initial Complaint

  Date:10/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told before I guess they made a change to that that advances were not reported to the credit bureaus Now suddenly they are and my credit has been hurt so bad it's ridiculous and now again with my most recent advance My credit has been hit by another 27 points as well as the other ones were a 29 point and a 30-some odd point hits why did they not contact me so that we could resolve this in a mature and I pay them back manner? I even tried to contact them multiple times to have them investigate this and I found that it is a 47 less than a dollar cent difference between the advanced amount that was the original problem and a balance that was paid I am current on my believe security account with **** I'm extremely disappointed. I want these constant credit hits to stop and if they do not I'm going to consider legal action.

  

  Business Response

  Date: 10/31/2023

  Hello,
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.
  
  

  Customer Answer

  Date: 11/01/2023

   
  Complaint: 20781588
  
  I am rejecting this response because:

  My accounts with this bank which I don't really call it bank with their discourteous and unsavory behavior of late. I will not be told that my concerns are not valid when as simple as me just paying off all the balances that are showing up on my credit from my advanced account instead of my vero believe card as they claim. My Vero belief card has never had these size of monetary balances for long enough for this to be a problem because of the nature of the belief card I put money on it so that there is money on it so how do I owe something whenever I put money on it that takes care of that very problem this is illogical.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 11/07/2023

  Hello ******,
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at ***********************************

• Initial Complaint

  Date:10/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A fraudulent charge at Nordstrom in the amount of $ ****** on October 13, 2023. I immediately called and reported this charge, requested a new card, changed all of my passwords as directed to by customer service. Only for the dispute to be denied today because the transaction does not indicate fraudulent activity, and that there was no indication of unusual online activity. I did not and have ordered anything from ********* in my life. That was my car payment money...

  

  Business Response

  Date: 11/02/2023

  Hello,
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.
  
  

  Customer Answer

  Date: 11/14/2023

  Please see attached

  

  Business Response

  Date: 11/17/2023

  Hello,
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.
  
  

• Initial Complaint

  Date:10/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an active account with ********************. On 10/01/23 I received an unauthorized transaction from ND *********** ** for $72.33. Per Varo, you must wait until the transaction is no longer pending until you are able to file a dispute for an unauthorized transaction. So I screenshot the transaction and checked the the pending status daily. At this time I removed any funds on my card leaving a zero balance making it easier to track. On day 5 I reached out to **** via email and phone explaining what happened and how I was missing $72.33 that never was returned back to my account nor was a temporary credit offered/issued. Thankfully I have the screenshot of the transaction because **** claims they cant find the transaction but promise our funds are protected when/if an unauthorized transaction could occur. So how could these funds be missing with no trace, and no resolution?Instead they have ignored my request to dispute this transaction and placed disputes on random charges that I MADE! its extremely sketchy. All I would like is my funds back and people to be aware of the experience.

  

  Business Response

  Date: 11/02/2023

  Hello,
  

  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  

  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  

  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.

  Customer Answer

  Date: 11/02/2023

   
  Complaint: 20776629
  
  I am rejecting this response because: **** claims to have to have NO trace of an unauthorized transaction that occurred on my account. Why would my card work in a different state, with no security notification? When I went to report it the same day it happened (when they could see the transaction in the screenshot) I was told that per VAROS POLICY, I had to wait to officially file a claim on an unauthorized transaction until the transaction was not in a pending status (at this time $72.33 was missing from my account) I transferred all remaining funds out of my account (****) as the unauthorized transaction was pending I checked it everyday for 4 days and the status didnt change. On day 5 the unauthorized transaction was no longer showing on my account, and my balance remained at **** how is this possible? **** seems to be into something sketchy if they arent doing more to get to the bottom of it. I am unsatisfied as someone was able to get my personal info, and *** me blindly, I and ***** seems unbothered with the entire situation. A really a ridiculous experience. 
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 11/09/2023

  Hello,
  
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint response rejection and have worked to thoroughly investigate your concern.
  
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.
  
  

• Initial Complaint

  Date:10/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item from Amazon on October 15th. The money going out to them was completed that day I have even already received the item. The day after it was completed. Varo put a hold on my account for the same amount. I can't speak to a supervisor chat tells me that they are busy with another customer. ********************** should have been released 3 days ago I am still waiting.. what can I now.

  

  Business Response

  Date: 11/03/2023

  Hello,
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at ***********************************

• Initial Complaint

  Date:10/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I transferred 500.00money to my believe acct from my checking on 10/21/23. The Varo system went down and the funds showed up and within seconds turned to ****** negative. I did the live chat and held for 3 1/2 hours the customer service rep was completely useless.. First they did not comprehend what I was asking. Then I asked for a supervisor and first I was told ******* didnt have a supervisor. After 2 days I have not heard a response and have not heard back. Meanwhile I have bills and cannot get gas etc. Call the # no answer and you can only contact them via live chat. This is a scam and they no it.

  

  Business Response

  Date: 11/01/2023

  Hello,
  
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  
  In order to protect your online privacy, weve responded to your concern directly at the email address associated with your complaint.
  
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at ***********************************

• Initial Complaint

  Date:10/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oct 22 Varo bank account closed for no reason or explanation. Have a $1200.00 deposit that they can give me no info about

  

  Business Response

  Date: 10/27/2023

  Hello *****,

  
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.

  Customer Answer

  Date: 10/28/2023

   
  Complaint: 20772158
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 11/01/2023

  Hello *****,

  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy and account details, weve responded to your concern directly at the email account you have provided to the Better Business Bureau for you.
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.
  

  
  

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bank has continuously duplicated Amazon purchases causing overpayments to bank for fees and additional funds removed after payments show completed in account. When trying to dispute transactions I have been told to wait for pending transactions to settle or to access chat feature in application for bank because phone representative doesnt have access or authorization to complete actions. When I requested a supervisor I was told there was no one else that could help me settle the issue that I had to access chat to get transaction settled

  

  Business Response

  Date: 10/24/2023

  Hello,
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.
  

  Customer Answer

  Date: 10/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/23/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business took my $1500 check and has not cleared it in my account yet. There is no reason why the check has not been cleared. **************** has not provided an explanation or support on why the check clearing is taking so long. This is the second time they have done this and it is beginning to become a nuisance. The customer service number they provided is ************. They are stealing and illegally withholding users funds.

  

  Business Response

  Date: 10/24/2023

  Hello,
  
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at ***********************************

• Initial Complaint

  Date:10/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October **************************************************************************************************************************************** my bank account physically it was over $300 that I had to wait at least seven business days. When reaching out to Varo, they stated that I could email about the situation with proof of documentation of the purchase completely going through which I did they stated that I would get my refund back in my account by October 23 and let them know if theres any other issues if it does not go by that date, however when reaching out today which is October 23 I was told by representative that I needed to email with documentation etc. if I want a authorization release which I have already done let them know that they told me exactly the same thing that they were telling me they also told me I had to wait until midnight of today which is not October 23 it is October 24 and if theres any other issues to reach out which is already something that theyve told me to do multiple times, giving me the wrong information .

  

  Business Response

  Date: 10/30/2023

  Hello,
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached at **********************************.