Complaints
Customer Complaints Summary
- 6 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
ON 11/21/2024 I LOADED $100 ONTO PREPAID DEBIT CARD. 11/21/2024 PURCHASE OF $6.59 11/25 /2024 PURCHASE OF 8.60 11/25/2024 A FRAUD CHARGE APPEARED ON MY CARD OF $21.00 FRAUD CHARGE WAS REPORTED AND CARD FROZE. NO RESOLUTION.
Business Response
Date: 12/19/2024
Please see attached for our response letterInitial Complaint
Date:06/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
had to get a new card and spend $30.00 when it was YOUR fault for letting some stranger from ******** ****** with this ************ phone number hack my account. I want my $426.00 and add $30.00 to the refund! You refuse to answer your phone and hung up on me TWICE! Here is proof of who I am. Grace ********* and NO ONE from Truelink called back. I'm out money because the bank doesn't care.Business Response
Date: 06/20/2024
Please see attached for our letterInitial Complaint
Date:04/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 21516809
I am rejecting this response because:
There is no excuse for the way people with developmental disabilities are treated if the person doesnt like their job thats fine but they can quit Im sorry I now have to start making examples until people learn I need to know that person was reprimanded
Sincerely,
*************************Business Response
Date: 04/09/2024
Please see attached letter. Thank you!Business Response
Date: 04/17/2024
Please see our letter attachedInitial Complaint
Date:07/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 20363306
I am rejecting this response because: See attached
Sincerely,
Diansky Rouzardowed up and replied to True Link Financial, *** inquiring where in the Agreement it shows that Able cards do not have the ability to access cash and True Link Financial, *** pointed it out in the Agreement. True Link Financial, Inc. pointed it out. I took viewed the verbiage and where it is placed, it contradicts the agreement. I totally disagree with the ****** Services Agreement for each have no equal considerations for the beneficiary, it is defective and is unlawful. The agreement under the Prepaid Card clause specifically states that the Card allows access funds loaded or deposited to the Card Account from the ABLE account. ******** Holdings *** ***** *********************************** are conspiring into an unlawful act in depriving me of my rights to the benefit of accessing to cash funds.Business Response
Date: 07/28/2023
Thank you for the opportunity to respond to this customer's concern! Please see attached for our response letter.Initial Complaint
Date:05/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 20086958
I am rejecting this response because:I did not receive any messages/paperwork. No one called from a recognized phone number(s). Money was not refunded. In addition, my account was closed by bank and check for remaining balance was issued, which was wrong.
The missing money was never explained or resolved.
Sincerely,
***********************Business Response
Date: 06/14/2023
Response to BBB complaint.Business Response
Date: 06/27/2023
Second response to complaint #********.
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