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Business Profile

Financial Services

Stilt Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Services.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/07/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Stilt Inc. I do not have a contract with *********************, they did not provide me with the original contract as I requested.

  • Initial Complaint

    Date:06/08/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took out a loan with Stilt in which I still owe a balance. They told me that Launch servicing now has my account, but Launch says they cannot locate my account. I am unable to contact Stilt. No one is returning my calls or emails. How in the world an I supposed to pay them back! It is on my credit report! Unprofessional

  • Initial Complaint

    Date:04/15/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    STILT *** gave my information to another company. The company is trying to collect debt. I am aware that according to 15 USC 1681 states that they have to validate the debt right. The Account is not mine and I asked them to validate the debt and they couldn't. therefore, I demand this account to be removed from my credit report

  • Initial Complaint

    Date:02/09/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took two personal loans from Stilt and I was not able to repay due to COVID and it went to ************************************** and I made a settlement with them to close both the account after making payment as agreed. Below are the account details.Account-1 Client: **********************, *** Reference Number: 20210205VV65ZXHUASO3 Our File Number: ******** Balance Due: $4,043.75 Agreed payment for this account: $338.18 Account-2 Client: **********************, *** Reference Number: 20201202VV65ZXHUASO1 Our File Number: ******** Balance Due: $7,913.49 Agreed payment for this account: $661.82 I made this through check payment for a total of $1000.00 to **************************************.In my Credit report, still I can see the past balance. I want the balance to be zero because I paid what I agreed to the ***** I am attaching the agreement as well.

  • Initial Complaint

    Date:01/26/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Stilt Inc., I do not have a contract with Stilt Inc., they did not provide me with the original contract as requested.

  • Initial Complaint

    Date:04/10/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There are two issues.1) The account was settled and paid on 7/26/22. See the attached settlement letter and bank statement showing the payoff. My credit report shows it as charged off and fully unpaid with an outstanding balance. This should be updated to reflect it has been settled and closed with a zero balance.2) The ****-C I received (also attached) showed the entire balance plus additional interest as charged off (and therefore increasing my tax liability). This should only include the actual cancelled debt, less the settlement payment made and no interest.I have tried to reach out many times but the company appears to be out of business and the phone numbers do not work. I have also reached out to both ****** Services (who apparently took over the servicing of loans) and *********************** (who may have acquired them).

  • Initial Complaint

    Date:03/24/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've had a Stilt loan ( 20210116CFVPMZAS28LS3 ) that I paid off back on 12/30/2021 but it still shows as open with balance of $2650. Stilt hasn't reported my loan closure to credit bureaus. I've contacted them multiple times in 2022 (attached screenshots) and they said it's going to reflect in my credit report in 30 days, but that never happened. The last payment they reported to the credit bureaus was on february 2022 (which is incorrect since I closed the loan in decemeber 2021). The company got acquired by *********************** since but they say they cannot help me with reporting the loan closure. I've filed a dispute with Experian since it's affecting my credit score but they came back saying the information is accurate and it will stay that way. I have included a loan statement from stilt showing all the payments made to Stilt and closing out the loan and also an email from stilt showing I made my final loan payment.

  • Initial Complaint

    Date:03/09/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took out a loan of $2000 2019 which I paid in full by 2021. However ** still seeing a balance of $123 on my credit report and stilt refuses to remedy it. There website does not exist so I have no way to collect account details or prove that I have paid in full

  • Initial Complaint

    Date:01/24/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've had two Stilt loans- the first one was paid and shows as closed my credit report. On the second loan, I paid off the balance of $5,242.80 on 6/28/22 but it's still showing as an open account with a monthly payment of $509.89 which is affecting my credit/debt to income ratio. I contacted Experian to dispute this account as being open and they determine that it will stay that way. I am unable to access my Stilt account online- the website reroutes me to *****************. I have included a bank print out showing all the payments made to Stilt.

  • Initial Complaint

    Date:11/18/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In accordance with the Fair Credit Reporting Act, account# *****************************, account# ****** (CASH TIME TITLE LOANS ), and account# ****** (TALLY TECHNOLOGIES **** have violated my rights. Please delete these accounts from my credit reports.15 U.S.C **** section 602 A states I have the right to privacy.15 U.S.C **** Section 602 A Section 2 states a consumer reporting agency cannot furnish an account without my written instructions.15 ****************** that without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt.15 ***********: A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose.

Stilt Inc. is NOT a BBB Accredited Business.

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