Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 5th, I was alerted to fraud on my business banking account. I use **********************, powered through *************. Found texted me that there was a transaction attempted and asked me for verification. I denied the transaction, locked my cards and disputed the transactions, as recommended by Found. On Tuesday, I get another text from Found stating a transaction was attempted in ******* and asked if I verified this purchase. I again, denied this transaction and checked to make sure my card was still locked. I received a text back stating that I would be receiving a call by a specialist at Found to investigate this fraud. When the call came, the man identified himself as the specialist for Found and had the same script the actual Found customer service representative. He then confirmed not only the fraudulent charges but also my own personal information. With the information that he had, he was able to make multiple transactions totaling, what I now have added up to be, $852.16 and $5,490.64 in transfers. I proceeded to call customer support directly from **********************'s app but customer service could only tell me that Risk would email me. The past two days have been me emailing them about transaction disputes, the fraudulent transfers and trying to figure out how my information was compromised. They will only discuss the transaction disputes with me and have completely ignored three requests to find a solution via a phone call. I was told that it was my responsibility to protect this account so they cannot reimburse me. I have filed a police report on this as well.

  Business Response

  Date: 07/18/2025

  Thank you for your patience while we reviewed your complaint and your correspondence with our team. Unfortunately, we are unable to provide any additional information about this claim and our reasoning for its resolution outside of what has already been shared with you on the email thread with our team in this forum.

  We take reports of bad actors impersonating members of our team seriously. Please know that our team will never ask you for your account password, two-factor authentication codes, or your full social security number. Our team does not need this information to assist Found users. We know this is not the resolution you had hoped for and apologize for any trouble you may have experienced.

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I setup banking service with Found approximately a year ago, within that time span I have had two incidents where they have either frozen access to my account or closed it without notice. Each time they cite for security reasons they cannot share details about the reason why (but given it is my money this logic seems illogical). The most recent incident involved them closing my account without notice on. Thursday. I discovered the issue 4 days later when I went to make an IRS payment and I could not access my funds. Causing additional issues, the closing of the account without notice has resulted in a client payment to me (my sole source of income as a sole proprietor) to not reach my account because they reject it and the *** transfer from my client unable to be stopped from bouncing. I now have to scramble to get a new account setup on short notice and no ability to actually collect what was already in motion. Contact with customer support has been impossible as they cite the only method of contact is via email and they are non responsive and not providing a resolution to help me keep the account open long enough to transfer banks and collect my funds including making payment to the ***. I am seeking an extension of service that is adequate to setup an appropriate transfer of banking and damages for late payment to the *** and income due to bounced ***.

  Business Response

  Date: 07/18/2025

  Thank you for bringing this to our attention. Unfortunately, we are unable to provide any specific details about your Found account in this forum. With that said, for the protection and security of all our customers, ********************** will sometimes freeze or close accounts based on internal criteria.

  Due to these security protocols, we are unable to share specific details about individual account decisions. We understand that this can be disruptive, and we apologize for any inconvenience this may have caused.

  
  

  Customer Answer

  Date: 07/19/2025

   
  Complaint: 23550456
  
  I am rejecting this response because the business is not following acceptable business practices in supporting customers in information sharing and resolution. While the business cites in this forum the business does not provide any methods of resolution when taking the action to suspend the account, I experienced this twice in my 2 years with the company. Both times they look out phone service and have no method of communication besides email and the email agents do not answer questions they simply say due to security reasons they made their decisions. Given the business has all my personal information and identity citing security reasons but not disclosing concerning ad a customer. If there are security reasons I would like to know them as its my identity and my money. If there truly are security reasons then Id like to know what steps are being taken to permanently remove all of my information from their systems to reduce my own personal security risk. Id also like to call attention to the lack of service provided in resolution / not providing someone to speak with is unacceptable when dealing with peoples money and livelihood. I am strongly encouraging an investigation into the practices of this business to stop harm they are creating for customers. I will not make my bills this month as I wait for ACH transfers to complete they got in the middle of because of their lack of notice and bad business practices 
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:07/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are a small, family-run business that recently opened a brand-new business bank account with FoundBank. Shortly after opening the account, we made a few small transactions including purchases at a gas station and *********. Without any warning, communication, or request for verification, FoundBank froze our account and is now holding our funds until August 29th, nearly two months from the date of the hold.This is *************** a small business, every dollar counts. Holding our funds without explanation or proper investigation is not just an inconvenience its harmful. We rely on that money to operate, pay vendors, and provide for our families. The bank gave us no opportunity to explain or verify the transactions. Instead of reaching out like any responsible financial institution would, FoundBank chose to lock us out of our own funds, with no due process.We have since researched and found multiple similar complaints about FoundBank doing the exact same thing to other customers freezing new accounts without warning and holding funds for months at a time. This seems to be a pattern of behavior, not an isolated incident.We are demanding the immediate release of our business funds or, at the very least, a thorough and prompt investigation with open communication. This kind of action by a financial institution is predatory and damaging to small businesses like ours. We hope the BBB can help us hold FoundBank accountable and protect others from being treated the same way.

  Business Response

  Date: 07/03/2025

  Thank you for bringing this to our attention and for your patience while we reviewed your case. We arent able to share any additional details about your account in this forum, but can share that for the protection and security of our customers, we sometimes require some additional information about your business and use of Found.
  
  We know that this can be disruptive, but appreciate your understanding and apologize for any inconvenience this may have caused. If you have any questions, please feel free to follow up on the email thread with our team.
  

• Initial Complaint

  Date:06/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This online bank is holding my payroll check deposit and not rejecting the funds so my new bank can receive them I just spoke to a another person who has them they did them the same way right on the day they suppose to receive their direct deposit from their employer also were their smoke it's fire it's no telling how many others is being affected by this you can't call them after they freeze and keep you funds you can only talk to their a.i bots after please post this so others won't be affected if they are going to operate as a bank you should be under the same rules that traditional banks operate you can't take customers money and not be held accountable for your actions my next steps is filing complaints with the **** and other channels

  Business Response

  Date: 07/03/2025

  Thank you for your patience while we reviewed your concerns. Unfortunately, we are unable to provide any additional information about your account or any transactions or deposits within it in this public forum. What we can share, though, is that deposits are automatically returned to the sender in the instance of an account being closed or frozen. In some cases, Found may review incoming deposits and may request additional information about your business and use of Found.
  
  We know that this can be disruptive, but appreciate your understanding and apologize for any inconvenience this may have caused. If you have any questions, please feel free to follow up on the email thread with our team.
  

• Initial Complaint

  Date:06/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ***** ****, and I am filing this complaint regarding a troubling experience with Found, a business banking platform operated by Indie Technologies, Inc., located at ********************************************On May 30, 2025, I submitted an application to open a business account for my Georgia-registered company, **************** As part of the application process, I provided Found with sensitive personal and business information, including my Social Security Number, EIN, and registration documents.Since submitting the application, I have:Received no meaningful follow-up Responded to multiple emails without any reply Been promised a call from a representative named Mattwhich never occurred Been blocked from contacting them by phone because their system only accepts calls from recognized numbers This experience has been extremely frustrating and contradicts the professional reputation Found presents online. I am currently in ******* on business and expected to have this account ready to accept deposits from family members for an upcoming event. The delay has disrupted important timelines.What I Am Requesting:Written confirmation that all of my submitted information is secure and protected.A clear decision on whether my account has been approved or denied.If denied, a detailed explanation of the reason, why the decision took so long, and a formal apology for the lack of communication.A response before June 11, 2025, so I can make alternate banking arrangements if ************ contact details are:?? Email: ********************* Phone: ************ I hope the BBBs involvement will prompt Found to address this matter professionally and transparently.Sincerely,***************************, ***

  Business Response

  Date: 06/24/2025

  Thank you for your patience as we investigated this issue. We have an obligation to review applicants for Found accounts and, in some cases, these applications require additional approval and review, which can take additional time. We are working to streamline this process to get accounts like yours up and running more quickly. Thank you again for your patience and please let us know if we can help with anything else.
  

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a account with ********************** and a debit card. I was sent a notification of possible fraudulent activity on my account from **********************. So when I checked, I had nearly $850 in door dash charges between two dates,April ****** and April ****** approximately. The door dash people said they didn't show any charges on their end, I don't even have a door dash account anymore,especially not with that debit card. So I disputed the charges and spoke to 2 people from Found on the phone,which they said they would escalate the complaint to their risk department. Well they have denied my disputes claiming my card was in a digital wallet and I was responsible for the protection of my information. Well I have had it setup from day 1 that I have to approve every transaction with my fingerprint and checking my wallet transactions,I found no such transactions for door dash, in fact there were no transaction for that card for nearly a month prior to these charges. So I just want my money back, it's clearly fraudulent charges because if you look at the description of each charge most of them are out of different countries and like 15 or 20 mins apart. I certainly couldn't be in ********* and 15 mins later be in the ** on the west coast considering I live in **

  Business Response

  Date: 05/22/2025

  Thank you for your patience while we reviewed your complaint and your correspondence with our team. Unfortunately, we are unable to provide any additional information about this claim and our reasoning for its resolution outside of what has already been shared with you on the email thread with our team in this forum.

  We apologize for any inconvenience this may have caused. If you have any questions, please follow up on the ongoing thread with our team.

• Initial Complaint

  Date:04/27/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Failed to respond to disputes or communication or anything. List filed disputes.

• Initial Complaint

  Date:04/23/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 17 2025 I noticed three unauthorized transactions come from my bank account I contacted ********************** did a dispute and within 2 days they emailed me back stating they will no move forward with my claim. One of the transactions was done to remitly which they investigated and said it was unauthorized I dont even have an account with remitly either. The other was to a business in ***** called cooklearngrow I contacted the owner and she has no knowledge of me or the transaction but its on my statement and found still refuse to investigate. They only communicate by email with no explanation. I also sent a screen shot where Ive been a victim of phishing which is beyond my control and they still refuse to offer any assistance. One particular rep ****** in the risk department refused to to do an investigation which is the law that banks must abide by. I would like a response and reason as to why a dispute is being ignored as if they had something to do with the scam

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So on the day this money was deposited at the time when I noticed it I proceeded to attempt to transfer my money out to **********. I then noticed my money started to leave without me authorizing I started to cry but I calmed down I called customer service and told them look what's happening someone is taking my money and the lady told me there was nothing they could do until the charges cleared then I could dispute i told her it's unauthorized I asked is this going through . I even got a police report approved and still they didn't do anything about it. Then they froze my account after I did what they told me and I got my new cards and I can't even use them.

• Initial Complaint

  Date:04/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Found ***************************** They are not a bank or a credit union but they are backed by *************. I have had this type of situation occur with this company numerous times and this is the final straw. I have had a transaction that was charged against my account for $ 6.00. I have supplied the company with my information numerous times at leas 3 times and they seem to loose the information or throw it away. I am fed up with the lack of follow through on promised calls and pending resolutions. I have attempted to resolve the issue with no resolution that is acceptable. I want my money to be refunded to me. Period!

  Business Response

  Date: 04/14/2025

  Thank you for your patience while we reviewed your complaint and your correspondence with our team. Unfortunately, we are unable to provide any additional information about this specific claim and our reasoning for its resolution outside of what has already been shared with you on the email thread with our team in this forum.
  
  What we can share is that our team is here to assist in disputing unauthorized transactions, but often require documentation showing that the transaction was unauthorized. We aren't able to proceed with a dispute claim without that information.
  
  If you have any further questions, please follow up on the thread with our team.
  

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 23159450
  
  I am rejecting this response because: I provided the Found company with all of the documentation that was required. They are still refusing to resolve this matter. I am extremely dissatisfied with this decision.
  
  Sincerely,
  
  ***** *****