Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They charged me for something I never signed up for. They claimed the money was charged to a bank account I closed 2 years ago. After showing proof via screenshots they stated they escalated the issue and I would receive my refund in 3-5 days. We are now 10 days later and they say they need more time to resolve. Requested a supervisor none is ever available and they never call back. I have email communication of everything but still no refund.

  

  Business Response

  Date: 02/19/2025

  Thank you for the opportunity to address ****** ******** complaint regarding membership fees.
  
  Bright Money has thoroughly reviewed ****** ******** concerns and confirms that a refund of the $97 membership fee amount has been successfully processed. The refunded amount was credited to ****** ******** account on February 14, 2025.
  
  We kindly request that ****** ******* verify with their bank to ensure the refund has been received. 
  
  If ****** ******* has any further questions or requires additional assistance, please feel free to contact us at **********************************************************.
  
  We remain committed to providing excellent service and ensuring a positive experience with Bright Money.
  
  Best regards,
  The Bright Team

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last week I started looking for loans for my company to purchase equipmentf for my business. . Bright was one of them but I backed out it because I saw the monthly fees . Maybe 2 hours ago i saw that they took out 97 bucks. I called **************** immediately . They looked at my transaction but did not see a deposit from bright just a withdrawal. They are disputing the charges. Shame on you bright.

  

  Business Response

  Date: 02/14/2025

  Thank you for the opportunity to address Lawns complaint regarding membership fees.
  
  Bright Money has thoroughly reviewed Lawns concerns and confirms that a refund of the $97 membership fee amount has been successfully processed. The refunded amount was credited to Lawn checking account on February 13, 2025.
  
  We kindly request that Lawn verify with their bank to ensure the refund has been received. 
  
  If Lawn has any further questions or requires additional assistance, please feel free to contact us at **********************************************************.
  
  We remain committed to providing excellent service and ensuring a positive experience with Bright Money.
  
  Best regards,
  The Bright Team

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Company charged my account $97 and for some reason customer service doesnt know how to issue a refund and they keep wanting my account info

  

  Business Response

  Date: 02/14/2025

  Thank you for the opportunity to address ********* complaint regarding membership fees.
  
  Bright Money has thoroughly reviewed Taneishas concerns and confirms that a refund of the $97 membership fee amount has been successfully processed. The refunded amount was credited to Lawn checking account on February 13, 2025.
  
  We kindly request that ******** verify with their bank to ensure the refund has been received. 
  
  If ******** has any further questions or requires additional assistance, please feel free to contact us at **********************************************************.
  
  We remain committed to providing excellent service and ensuring a positive experience with Bright Money.
  
  Best regards,
  The Bright Team

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been working with for bright for about a year now they have had my payment that I have made but they stated the bank bounced they back i have been working on getting this all fixed and updated since i found out it was happening with no help. Then i got Transferred to a collection agency after they stated this would not be transferred since they were getting calls from me. I was calling more then 3 times a week waiting for an answer and they kept giving me different dates it would be handled. I then finally talked to a sup that told me he would get this all rushed so i can make the payment that was passed due and get the payments started again at ****** from that day i heard nothing from the company. I then called and now i have an collections account that should not be in collections as well as They did not give me an answer on where the money that was taking out of my account now is. I have been calling more to get this fixed then they ever had about there money... I need answer I also need to know why this happened. I tried and tried you can look the only collections we have are collections for medical debt.. I am working on finding the original contract but this loan got transferred to for bright.

  

  Business Response

  Date: 02/14/2025

  Thank you for the opportunity to respond to ***** ******* BBB complaint.
  
  Bright Money has thoroughly reviewed the complaint, which raises concerns regarding unauthorized loan deposits and challenges in contacting customer service.
  
  After an extensive search of our system using the details provided, we were unable to locate any account associated with ***** ******. Our records do not show any transactions, loans, or user accounts under the provided name, email address, or phone number.
  
  Investigation Summary
  We conducted a thorough search using the name, email, and phone number provided.
  No matching user records were found in our system.
  Since there is no account associated with the provided details, we are unable to verify any transactions or actions related to Bright Money.
  
  Additionally, we attempted to reach out to ***** ****** through the email address provided in the BBB complaint to request additional information that could help us locate a Bright account and provide the requested resolution. However, we did not receive any response. As a result, we are closing the complaint.
  
  If ***** ****** has any further concerns or requires assistance, we encourage them to contact us directly at ********************************* at their convenience.
  
  We appreciate your time in reviewing this matter and remain committed to assisting with any valid concerns.
  
  Best regards,
  The Bright Team

• Initial Complaint

  Date:02/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bright Money charged my bank account for $97 for a membership I did not sign up for. Upon requesting a refund, I was sent many fictious links that lead me elsewhere not being able to get my money back. Total scam.

  

  Business Response

  Date: 02/13/2025

  Thank you for the opportunity to address Seans complaint regarding membership fees.
  
  Bright Money has thoroughly reviewed Seans concerns and confirms that a refund of the $97 membership fee amount has been successfully processed. The refunded amount was credited to Seans account on February 10, 2025.
  
  We kindly request that **** verify with their bank to ensure the refund has been received.
  
  If **** has any further questions or requires additional assistance, please feel free to contact us at **********************************************************.
  
  We remain committed to providing excellent service and ensuring a positive experience with Bright Money.
  
  Best regards,
  The Bright Team

• Initial Complaint

  Date:02/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone had created a false account under my info and I was charged a ridiculous fee that customer support didnt want to refund me because they oddly refuse to believe fraud, and wanted me to login with info I didnt have! I now cant pay for medicine I would have been able to if it just wasnt for the $40 charge. Terrible customer service, terrible fee, and a terrible finance app overall.

  

  Business Response

  Date: 02/10/2025

  Thank you for the opportunity to address Grabrielas complaint regarding the $39 membership fee transaction.

  Bright Money has thoroughly reviewed Grabrielas concerns and confirms that the transaction of $39 was initiated by Bright but remained unsuccessful. As a result, the funds have already been reversed to Grabrielas checking account.

  We kindly request that ********* verify with their bank to ensure the reversal has been processed.

  If Grabriela has any further questions or requires additional assistance, please feel free to contact us at **********************************************************.

  We remain committed to providing excellent service and ensuring a positive experience with Bright Money.

  Best regards,
  The Bright Team
  

  
  

  Customer Answer

  Date: 02/10/2025

   
  Complaint: 22909755
  
  I am rejecting this response because: bright money is still charging accounts even after contacting customer support. I missed out on having life saving medicine because of this charge. Nice try bright money but until you stop charging me and other people with the same issue, my thoughts and review are 100% negative and I will never even use this service after the fact fraud wasnt cared about by them. They know its fraud and refuse to close the account not made by me. 
  
  Sincerely,
  
  ********* *******

  

  Business Response

  Date: 02/13/2025

  Thank you for the opportunity to address  Grabrielas complaint regarding the $39 membership fee transaction.
  
  After a thorough review, we have determined that while the $39 transaction was initiated by Bright Money, it was not successful. Due to return code R08, your bank stopped the payment, and the funds have already been reversed to your registered checking account. We kindly request that you verify with your bank that the reversal has been processed.
  
  Please be assured that your membership has been successfully cancelled, and you will not be charged any future membership fees by Bright Money.
  
  We sincerely apologize for any inconvenience this matter may have caused. At Bright Money, we are committed to resolving your concerns promptly and ensuring your satisfaction. If you have any further questions or need additional assistance, please feel free to contact us at ********************************** or call ***************
  
  We remain committed to providing excellent service and ensuring a positive experience with Bright Money.
  
  Best regards,
  The Bright Team

• Initial Complaint

  Date:02/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Bright Money. The Company charged me two charges $97 and $10 . There was no indication they would charge these fees. These fees were taken out unauthorized. This company is a scam and I would avoid them.

  

  Business Response

  Date: 02/10/2025

  Thank you for the opportunity to address ****** Healys complaint regarding unauthorized charges.

  Bright Money has thoroughly reviewed Denises concerns and confirms that refunds for both charges $97 and $10 have been successfully processed. The refunded amounts were credited to Denises checking account on February 8, 2025.

  We kindly request that ****** verify with her bank to ensure the refunds have been received.

  If ****** has any further questions or requires additional assistance, please feel free to contact us at **********************************************************.

  We remain committed to providing excellent service and ensuring a positive experience with Bright Money.

  Best regards,
  The Bright Team

• Initial Complaint

  Date:02/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially had opened the account with Bright Money in 2023 and didn't think about it. In Jan 2025 I realized the membership fee and attempted to close the account and withdraw all funds.I initially tried to withdraw funds from a sub-account in early-mid January, 2025. There was an issue with "Plaid" and I gave account information to a representative for withdrawal as a previously linked account was closed. I eventually linked a different account and "Plaid" was successfully linked. this was after about a week or so of going back and forth, support tickets closed with resolve, language barrier, having to update every support call with the same information to no resolution. The initial amount I had requested to withdraw eventually got transferred into another newly-created sub-account instead of disbursed. After a few days it disappeared from any account on the app and was assured it was sent for deposit. Weeks later nothing. As of Feb 6 it still shows active after closing, so I think they will attempt to withdraw from me again). It has been a back-and-forth since then regarding getting any disbursement from them. I will get a confirmation of funds being disbursed, nothing for a few days and then a request if I want the funds disbursed to the confirmed account. The ticket closed and nothing happens. I reopen the ticket and it will get escalated and the same conversation happens again and again... I will verify accounts and id (if the link hasn't immediately expired) then hear nothing for a few days, get a response in the middle of the night and the ticket closed again. So it's been a month of trying to get any funds from them.

  

  Business Response

  Date: 02/14/2025

  Thank you for the opportunity to address Pauls complaint regarding Withdrawal of their Bright Stash funds.
  
  Bright Money has thoroughly reviewed Pauls concerns and confirms that a refund of the $209.52 Bright Stash Funds has been successfully processed. The refunded amount was credited to Pauls Checking account on February 12, 2025.
  
  We kindly request that **** verify with their bank to ensure the refund has been received.
  
  If **** has any further questions or requires additional assistance, please feel free to contact us at **********************************************************.
  
  We remain committed to providing excellent service and ensuring a positive experience with Bright Money.
  
  Best regards,
  The Bright Team

  Customer Answer

  Date: 02/14/2025

   
  Complaint: 22907519
  
  I am rejecting this response because:
  

  Bright Money has intentionally made it hard to withdraw money already invested. 
  
  Through vague **************** or Response tickets that go nowhere it is not anywhere I would ever place money again. 6 weeks to close an account.
  
  They have contacted me directly with personal information after I have made CFPB and BBB complaints.

  I stand by my -10/100 

  sincerely,
  **** ********

  

  Business Response

  Date: 02/17/2025

  Thank you for the opportunity to address Pauls complaint regarding Withdrawal of their Bright Stash funds.
  
  Bright Money has thoroughly reviewed Pauls concerns and confirms that a refund of the $209.52 Bright Stash Funds has been successfully processed. The refunded amount was credited to Pauls Checking account on February 12, 2025. And also we have successfully cancelled/deleted Pauls Bright account as per Pauls request.
  
  We kindly request that **** verify with their bank to ensure the refund has been received 
  
  If **** has any further questions or requires additional assistance, please feel free to contact us at **********************************************************.
  
  We remain committed to providing excellent service and ensuring a positive experience with Bright Money.
  
  Best regards,
  The Bright Team

• Initial Complaint

  Date:02/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they took ***** out of my accoutn even after i cancelled it then sent the refund to the wrong account now they wont send my refund to the correct account. basically stealing ***** dollars from me

  

  Business Response

  Date: 02/10/2025

  Thank you for the opportunity to address Michaels complaint regarding membership fees.

  Bright Money has thoroughly reviewed Michaels concerns and confirms that a refund of the $97 membership fee amount has been successfully processed. The refunded amount was credited to ******** account on February 07, 2025.

  We kindly request that ******* verify with their bank to ensure the refund has been received.

  If ******* has any further questions or requires additional assistance, please feel free to contact us at **********************************************************.

  We remain committed to providing excellent service and ensuring a positive experience with Bright Money.
  

  Best regards,
  The Bright Team
  
  
  

• Initial Complaint

  Date:02/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company takes money out of your bank even if you don't use it. You ask e refund and close the account and they won't do it. Keep talking money

  

  Business Response

  Date: 02/10/2025

  Thank you for the opportunity to address Tonyas complaint regarding membership fees.

  Bright Money has thoroughly reviewed Tonyas concerns and confirms that a refund of the $39 membership fee amount has been successfully processed. The refunded amount was credited to Tonyas account on February 07, 2025.

  We kindly request that ***** verify with their bank to ensure the refund has been received.

  If ***** has any further questions or requires additional assistance, please feel free to contact us at **********************************************************.

  We remain committed to providing excellent service and ensuring a positive experience with Bright Money.

  Best regards,
  The Bright Team