Complaints

This profile includes complaints for Allstate Protection Plans's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Allstate Protection Plans

  2000 Sierra Point Pkwy Ste 300 Brisbane, CA 94005-1857

  
• 

  Squaretrade Go Iphone Repair

  6400 Five Points Rd Indianapolis, IN 46237

• 

  Allstate Protection Plans

  1955 Wehrle Dr Ste B Williamsville, NY 14221-8453

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ******* induction range NE63b8411SS started having issues in the past 2 months, first I was using the oven and it ruined a Panettone because it stopped heating during cooking, error code UP showed up on the cooktop. Only the oven was on at that time. Afterwards, it kept giving me this error now and again while using both the oven and the cooktop. When the error pops up, the oven stops heating and the cooktop is dead. I had the range unplugged for more than 15 minutes, it didnt change anything.After the oven is cooled down, I can use the cooktop again. The oven can be used again the next day, otherwise it will give me the same error again.After more than 5 separate occasions where I had my food ruined, I contacted the company I bought extended warranty from (Allstate Protection Plan). I spoke with an agent but she refused to send a technician to inspect the range. She said the range is working now and a technician will only come when the range doesnt work. I contacted ******* and asked for their advice, what could be wrong with the range, chat transcript attached. Their recommendation is for a technician to inspect the range because this error can be caused by a defect with the main switch which controls the temperature or this error can also be caused by a faulty heating element in the range.

  

  Business Response

  Date: 07/30/2025

  We apologize for any dissatisfaction with the consumers experience.
  
  SquareTrade does our best to provide expeditious and hassle-free service to all consumers. We also do our best to ensure our specialists are providing accurate and friendly service. In the consumers case, the claim was not processed due to the issue being intermittent, which is not covered by the extended protection plan. However, we do offer assistance if the issue is constant.
  
  We understand the frustration that can come from this. However, we were happy to speak with the consumer and provide additional support regarding the consumer's claim. We hope to provide a better experience in the future.

  Customer Answer

  Date: 07/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:07/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  allstate protection plan was purchased to cover a toy purchased from *******. the claim was denied. they indicated the plan only covers normal use of the toy. when the toy broke it was being played with, normally

  

  Business Response

  Date: 07/28/2025

  We apologize for any inconvenience faced throughout the consumer's claim.
  
  SquareTrade offers two types of plans: Standard and Accidental. Our Standard plan covers mechanical and electrical malfunctions, while the Accidental plan includes accidental drops or liquid contact. In this case, the item was covered under our Standard Protection plan, which does not protect against physical damage. While SquareTrade does our best to assist all of our consumers, we can only approve claims within the specifications of the coverage purchased.
  
  One of our specialists has reached out directly to the consumer to discuss the situation and provide further assistance.
  

  Customer Answer

  Date: 07/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I will accept their response only because I do not have additional time to invest in this matter. I purchased their plan for a toy that broke during use. They indicate the plan is only for electronics, however, they sold me the plan on a non-electronic item. They refuse to insure the item they sold me the insurance plan to cover
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:07/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  very difficult and so confusing and redundant process just to file a warranty repair order on a refrigerator after 3 phone calls and numerous emails where i had to send and resend and resend pics, and videos of a broken icemaker and the problem still unresolved , not sure what they want to see on those requested pics and videos, its a simple not working icemaker, seems like is their way to get you discouragedand frustrated enough to the point to fix it and pay for it yourself.o far everthing is up in the air and dont have a resolutionor the energy to go throght all the same explanation with the next custumer service whose going to answer my next call. worst experience i ever had with a warranty issue.

  

  Business Response

  Date: 07/29/2025

  We apologize for any dissatisfaction with the consumers experience.
  
  SquareTrade does our best to provide our consumers with efficient and effective resolutions since we want to make the claim experience as hassle-free as possible. For appliance claims, there are many teams that work together in order to provide a resolution. However, our goal is to ensure we avoid any issues that can cause a delay. We are sorry this has not been the consumers experience.
  
  At this time, one of our specialists has reached out to the consumer to address this matter and to provide additional support.

  Customer Answer

  Date: 07/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:07/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a laptop from ******* and paid for the warranty and they are refusing to fix the laptop I get three to four emails stating I need pictures of the laptop with a written note on top of the laptop if the date and time asking me to do stupid things when the model numbers are their and serial numbers I don't get it and every time you talk to them they read from a script and say the same thing over and over they refuse to honor their warranty they are frauding everyone just to get the money and blow you off very unprofessional

  

  Business Response

  Date: 07/24/2025

  We apologize for any dissatisfaction with the consumers experience. 
  
  SquareTrade does our best to provide our consumers with efficient and effective resolutions since our goal is to eliminate any issues that can cause a delay. In this case, the consumer's account was reviewed by SquareTrade's Trust & Safety team to confirm the integrity and security of the account in question. This is done to ensure that the information regarding the claim is verified, to prevent misrepresentation. We are sorry that this resulted in the consumer's claim still pending the completion of this process.
  
  We understand the frustration that can come from this. However, we were happy to speak with the consumer and provide additional support regarding the consumer's claim. We hope to provide a better experience in the future.

• Initial Complaint

  Date:07/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Background:I purchased a Frigidaire refrigerator and paid an additional $135 ********** 5-Year Protection Plan in 2022 (attached). On June 9th the fridge stopped working. On June 10, 2025, I called Allstate Protection Plan[s] to open a claim for a service technician which they approved. On June 16, 2025, the service technician diagnosed the problem and sent his report (attached). By June 27, 2025 the part had not yet arrived.Allstate Protection Plan[s] commits to provide:If Your Product is a ***** Appliance and the repair is reliant on a part that is back-ordered for more than five business days, You may wait for the part or request a replacement for or reimbursement of Your Product. If Your Product requires off-site repair but is too large to ship, We will pay for pickup and delivery of Your Product; (attached... Allstate Protection Plans)The nature of the dispute:THE REPAIR IS RELIANT ON A PART THAT HAS NEVER ARRIVED!!! ALLSTATE PROTECTION PLAN HAS FAILED TO HONOR THEIR WARRANTY CONTRACT TO PROVIDE A REIMBURSEMENT CHECK FOR MY PRODUCT.Allstate Protection Plan[s] has refused to resolve the problem:I initiated numerous verbal conversations and Live Chats requesting their stated option of REIMBURSEMENT of my product. Their responses through verbal conversations, Live Chats, and emails have resulted in the following: 1) delayed response; 2) refusing to answer my questions; 3) directing me to contact Electrolux, who repeatedly informed me that since I purchased the warranty through ********** Allstate Protection Plans, the latter is responsible for the warranty. On, June 27th, I wrote a formal DEMAND LETTER to be REIMBURSED and directly replied to the sender email: ****************************************** (attached H D P P U Claim... 136)I asked for a response by June 30, ******************************************** to contact Electrolux (attached EMAIL 6/30/2025 Claim)SINCE JUNE 9, 2025, WE HAVE NOT HAD A WORKING FRIDGE.Supporting documents attached.

  

  Business Response

  Date: 07/25/2025

  We apologize for any delays experienced throughout the consumers claim process.
  
  SquareTrade does our best to provide our consumers with efficient and effective resolutions since we want to make the claim experience as hassle-free as possible. For appliance claims, there are many teams that work together in order to provide a resolution. However, our goal is to ensure we avoid any issues that can cause a delay. We are sorry this has not been the consumers experience.
  
  Again, we truly apologize for any trouble the consumer experienced during the claim process. At this time, one of our specialists has reached out to the consumer to provide additional support.

  Customer Answer

  Date: 07/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Their promise is the desired outcome. Please see attached:  5. EMAIL 7:25 ALLSTATE WARRANTY 760113072288417

  Sincerely,
  
  ****-**** ***

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Bosch dishwasher (Model: SHXM63W55N/20) from ************** in February 2023, with a 5-Year Allstate Protection Plan (Serviced by SquareTrade).On June 10, 2025, I filed a claim when the dishwasher stopped working. Allstate/SquareTrade scheduled a service visit for June 16, where the ********** diagnosed a motherboard failure. However, Allstate repeatedly sent unprogrammed replacement motherboards, preventing ************* the third ********** visit on July 11, 2025, I had already reached the threshold for their "No Lemon Policy", which is supposed to provide a replacement or reimbursement after three failed service attempts. However, during this third visit, the ********** noted new rodent droppings something that was never documented in either of the first two visits. Allstate/SquareTrade then voided the entire claim, citing the photos taken that day despite the clear timeline showing the original failure was unrelated to any ************** is evident this claim was denied in order to avoid honoring the Lemon Policy payout, and I believe the company is acting in bad faith by relying on irrelevant evidence from a later date.I have followed every procedure and have now been without a working dishwasher for over six weeks. I submitted a written appeal on July 21 and followed up via chat and phone, but have received no formal response or escalation path.I am requesting full reimbursement of $1,681.11 (dishwasher + protection plan), as the denial is unjustified and clearly tied to delaying tactics and policy evasion.

  

  Business Response

  Date: 07/24/2025

  We apologize for any dissatisfaction with the consumers experience. 
  
  SquareTrade strives to provide quick and hassle-free service to all our consumers. We also make every effort to ensure our specialists deliver accurate and friendly service. According to our terms and conditions, Item's that are infested are not covered under our protection plans. However, we do offer assistance if this issue arises after our initial visit.
  
  Again, we are very sorry for any frustration the consumer has endured with the experience. One of our specialists has reached out to the consumer in order to further discuss this.

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an electronics protection plan from All State/Square Trade as an addition to my home warranty under ********************. I have had the plan for over two years and mad one previous claim, which while extremely difficult was eventually processed. In July 2025, I attempted to file a claim for a broken computer ***** Chromebook Spin 713) due to defects in workmanship that resulted in the laptop hinge coming apart under normal use. The initial attempt was made on July 11 where they claimed to be having technical issues and unable to process the claim. I called back at the direct number they provided which did not work. I then made another attempt through the original claim phone number and was told that the company would not cover the damage to my computer. They attempted to argue that my computer coming apart under normal use was physical damage as opposed to "defects in materials and/or workmanship" which it clearly is and is covered under warranty section 3.A(1). Had this damage resulted from a drop I would agree with their position but this is clearly a defect. The company offered to refund my premium payment amount and allow my coverage to expire at the end of the year, but it is several hundred dollars short of the replacement cost of the computer.Warranty PDF attached

  

  Business Response

  Date: 07/23/2025

  We apologize for any dissatisfaction with the consumers experience. 
  
  SquareTrade offers two types of plans: Standard and Accidental. Our Standard plan covers mechanical and electrical malfunctions, while the Accidental plan includes accidental drops or liquid contact. In this case, the item was covered under our Standard Protection plan, which does not protect against physical damage. While SquareTrade does our best to assist all of our consumers, we can only approve claims within the specifications of the coverage purchased.
  
  At this time, one of our specialists has reached out to the consumer to discuss this and ensure the proper support is provided to resolve the consumer's issue.

  Customer Answer

  Date: 07/23/2025

   
  Complaint: 23636560
  
  I am rejecting this response because: per your own description, your accidental plan covers spills and accidents. This was not an accident. This was the device coming apart during normal use which is an indication of defects of material and or workmanship. 

   Secondly, your company has claimed by email to have attempted to have reach me by phone. However, I've received no missed phone calls and your email response when I requested a number to call indicated you are incapable of receiving phone calls, which seems likely to be fraudulent.

  All of this combined with the frequent delays when calling in, the frequently inaccessible website, and the supposed technical issues when I attempted to file a claim seemed to indicate a pattern of avoiding your contractual responsibilities.
  
  Sincerely,
  
  Tyler Arms

  

  Business Response

  Date: 07/28/2025

  We apologize for any inconvenience faced throughout the consumer's claim.
  
  SquareTrade offers two types of plans: Standard and Accidental. Our Standard plan covers mechanical and electrical malfunctions, while the Accidental plan includes accidental drops or liquid contact. In this case, the item was covered under our Standard Protection plan, which does not protect against physical damage. While SquareTrade does its best to assist all of our consumers, we can only approve claims within the specifications of the coverage purchased.
  
  Again, we truly apologize for any trouble the consumer has had thus far. However, we'd like the opportunity to inspect the consumer's claim and see how we can help. One of our specialists has reached out to the consumer to provide further assistance.

  Customer Answer

  Date: 07/30/2025

   
  Complaint: 23636560
  
  I am rejecting this response because: I have communicated with your personnel by email as requested and explained how the defect in material or workmanship resulted in the physical damage, not that the damage occurred from accident or misuse. This is equivalent to a faulty circuit board melting the computer and you refusing it because the fault resulted in damage. I believe you are looking for excuses and technicalities to not uphold your agreements.
  
  Sincerely,
  
  Tyler Arms

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered a ************ 3DS that was refurbished and came with a one year warranty that was serviced by Allstate with SquareTrade. We would not have ordered a refurbished ******** if it didn't have a a warranty. Just a couple months after ordering it the screen began to bleed inside. It had never been dropped and was only handled by adults. There are no children in our home. We contacted Squaretrade/Allstate and followed all of their instructions which included driving a distance to return the carefully packaged item. Instead of repairing it, they mailed it back and said that we had caused the damage. This was absolutely not true. The adult that used this device had saved for it and treated it very carefully. Because it was refurbished it was important that we had the warranty that would ensure that it would stay in good working condition for at least one year. It did not do this. And Allstate completely failed to back up their warranty. It's very very disappointing and I would never recommend Allstate to anybody and I would never trust them for any kind of insurance. Not even car insurance. This has ruined their reputation with me and my family.

  

  Business Response

  Date: 07/23/2025

  We apologize for any inconvenience faced throughout the consumer's claim.
  
  SquareTrade offers two types of plans: Standard and Accidental. Our Standard plan covers mechanical and electrical malfunctions, while the Accidental plan includes accidental drops or liquid contact. In this case, the item was covered under our Standard Protection plan, which does not protect against physical damage. While SquareTrade does our best to assist all of our consumers, we can only approve claims within the specifications of the coverage purchased.
  
  One of our specialists has reached out directly to the consumer to discuss the situation and provide further assistance.
  
  

• Initial Complaint

  Date:07/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Plan#: *************** ----claim_073856544134 ----I bought the Allstate Protection Plan from American Home Shield. I filed a claim for my laptop repair. They provided a shipping label to ship the item for repair, indicating that the repaired item would be returned in five business days. When the item did not arrive on time, I sent an inquiry email and received a response that the repair was delayed due to a part which was on back order and that the repair would take additional two days. I waited for another week but received no further update. So, I wrote an email again and was advised to hear from them within a day. After additional few days, I called the customer service and they were unable to provide any satisfactory answer. I received another email from Allstate Protection Plan, indicating that the item was delayed indefinitely and that they could not provide any estimate of when the item would be repaired and shipped back.

  

  Business Response

  Date: 07/23/2025

  We apologize for any inconvenience faced throughout the consumer's claim.
  
  SquareTrade does our best to provide prompt and hassle-free service to our consumers. For Mail-In repairs, we guarantee a 2-5 business day repair from the day the consumer's device is received. While the shipping time is excluded from the estimated time frame, we use express shipping labels to ensure our consumers receive their devices back as soon as possible. We understand that this has not been the consumer's experience.
  
  At this time, we have reached out to the consumer to further assist.
  
  

• Initial Complaint

  Date:07/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an Allstate Protection plan for an ** REFRIGERATOR. they ordered a replacement gasket but the suppliers website says it wont ship for over a month. Allstate has made no attempt to locate the part elsewhere, or even get in contact with the supplier. Obviously, a refrigerator cannot be inoperable for over a month. I only found this out by doing online research. Allstate refused to track availability. Other vendors do have the part in stock.

  

  Business Response

  Date: 07/23/2025

  We apologize for any dissatisfaction with the consumers experience.
  
  SquareTrade does our best to provide our consumers with efficient and effective resolutions since we want to make the claim experience as hassle-free as possible. For appliance claims, there are many teams that work together in order to provide a resolution. However, our goal is to ensure we avoid any issues that can cause a delay. We are sorry this has not been the consumers experience.
  
  At this time, one of our specialists has reached out to the consumer to discuss this and ensure the proper support is provided to resolve the consumer's issue.

  Customer Answer

  Date: 07/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******