Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/18/25 - I recieved a notification my paycheck had hit. I reviewed to find that an additional deduction had been made. Specifically a 401k deduction. One I had not signed up for. I was able to find an email and went into the portal created my account and set the contribution to 0%. Apparently i was auto set to 8% for this 401k deduction. I reached out to the company "Human Interest **** to request a refund with them saying it would take 90 days for this to get worked out where I could pull the money out. Is this not the definition of a scam? I never signed up for this and my check was shorted almost $300

  

  Business Response

  Date: 07/21/2025

  Hello,
  
  Thank you for bringing your concern to our attention.  A Senior Customer Advocate will be contacting you within the next day. This complaint will be considered resolved if no additional responses are received. 
  
  Thank you for your patience as we work to resolve your concern.
  
  Thank you,
  
  Human Interest

• Initial Complaint

  Date:07/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Human Interest **** due to an unauthorized withdrawal of $6,506.72 from my business bank account, stemming from a serious failure in their payroll integration system. The funds were withdrawn without my knowledge or consent. I no longer do business with this company, so saying it is a 'duplicate' is factually incorrect. According to a vague and unsigned email I received, this was caused by Human Interest processing duplicate payroll files due to changes made by their integration partner, *********. While the email acknowledges the error and states the funds "will be refunded as soon as possible," it provides no specific timeframe, no point of contact, and no accountability from any ************* date:I have emailed my assigned representative multiple times with no response.I have called their customer support line repeatedly, spending hours on hold, and have not been able to speak to a live person.I have not received a confirmation of refund timing, any tracking of the refund, or further communication since the original email.This is a critical financial issue. Human Interest withdrew a substantial amount of money without authorization, has failed to provide a timeline for reimbursement, and has made themselves entirely inaccessible.I am requesting:An immediate refund of the $6,506.72 to the account it was withdrawn from.A formal written apology and explanation signed by a company representative.A review and confirmation that no further unauthorized transactions will occur.If this matter is not resolved immediately, I will be forced to escalate further with regulatory agencies and explore legal options.Sincerely,**** ********

  

  Business Response

  Date: 07/16/2025

  Hello,
  
  Thank you for bringing your concern to our attention.  A Senior Customer Advocate will be contacting you within the next day. This complaint will be considered resolved if no additional responses are received. 
  
  Thank you for your patience as we work to resolve your concern.
  
  Thank you,
  
  Human Interest

  Customer Answer

  Date: 07/16/2025

   
  Complaint: 23604855
  
  I am rejecting this response because:

  Dear Better Business Bureau,

  At this time, I do not consider the matter resolved.While Human Interest has acknowledged the issue, they have not yet provided any substantive resolution. I expect the company to furnish a formal written statement acknowledging their error in wrongfully debiting our bank account,along with a clear explanation of the corrective actions they are taking to prevent this from ever happening again.

  This document is necessary so that we can share it with individuals and businesses to whom checks or ACH debits may have been affected due to the unauthorized withdrawal.

  The matter remains open until we receive this written acknowledgment, which is essential to help address the disruption their actions have caused.
  
  Sincerely,
  
  **** ********

  

  Business Response

  Date: 07/21/2025

  We understand your concerns, and I ask that you reference the emails we've sent with updates, along with an anticipated timeline. Please feel free to email your Senior Customer Success Advocate if you would like a current status of the refund. We're still actively working on your concern and anticipate this to be completed as soon as this week. 

  Human Interest.

  Customer Answer

  Date: 07/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:07/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was putting money into this account through my job, *******************. Long story short the hr guy had no idea what he was doing. And led me to believe I was paying into a 401k account, to my understanding my account is an *** account. And i have no information about my account. All I have is a letter i get sent once a year with zero information about my account or **********************. So I need help accessing my account and seeing what I can do with the money in the account. Thank you and any information for me will be helpful.

  

  Business Response

  Date: 07/14/2025

  Hello,
  
  Thank you for bringing your concern to our attention.  A Senior Customer Advocate will be contacting you within the next day. This complaint will be considered resolved if no additional responses are received. 
  
  Thank you for your patience as we work to resolve your concern.
  
  Thank you,
  
  Human Interest

• Initial Complaint

  Date:07/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I left a company and this money was transferred to ********** - I am attempting to roll these funds over to my established *** with ********. I have gone through the Fidelity transfer portal and the correct and legal request was made to ****** ********** initial request was made 6/15/2025. HumInt *** has refused to honor the request. I sent an email to HumInt *** on 7/8/25 asking them to please transfer my funds to ********. They asked for ID info. I complied. Now they are demanding I open an account with them. I do not see a point in doing this - I am trying to end my relationship with them, not give them more access to my personal data.

  

  Business Response

  Date: 07/10/2025

  Hello ***********,

  We're sorry to hear about your experience. However, we're unable to locate you in our system, would you please confirm the name of your previous employer that utilized Human Interest as their 401(k) provider?

  Thank you,

  Human Interest

  Customer Answer

  Date: 07/11/2025

   
  Complaint: 23581789
  
  I am rejecting this response because: They appear to be using my husband's name in order to confuse the issue.  The company that I used to work for that transferred these assets (in error) was Science 37. I am including copies of my statement from HumInt IRA.
  
  Sincerely,
  
  ******** A. ******

  

  Business Response

  Date: 07/14/2025

  Hi ********,

  Our apologies, this complaint had Christophers information provided. Thank you for bringing your concern to our attention.  A Senior Customer Advocate will be contacting you within the next day. This complaint will be considered resolved if no additional responses are received. 
  
  Thank you for your patience as we work to resolve your concern.
  
  Thank you,
  
  Human Interest

• Initial Complaint

  Date:05/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have continuously been struggling with unfair treatments from our 401K service company, Human Interest for a while. They overcharged and took lots of our money ($4680) in 2023 and never returned them back to us. I have tried my best to get the money back over the last two years, but nothing worked out. They kept changing a dedicated service person for our case so many times, and I had to repeat the same things over and over again. They always delayed processing our requests by asking all different kinds of information again and again though our *** provided the super clear data many times. I ended up paying lots of expenses for consulting with **** and attorneys. I even called the *******************, but they said that they cannot help because this is not a matter between employers and employees. After some time, they stopped responding to my emails.We asked Human Interest many times to cancel the account, but they said that they cannot cancel it without solving this problem. Otherwise, they wont refund anything once the account is closed. So, they kept taking the service fee every month from my bank account directly. I searched my case online and found so many similar cases. It seems like this is one of their ways to do the business. I hope to receive the money ($4680) and all the monthly service charges ($2821) after I tried to cancel the account in June 2024.

  

  Business Response

  Date: 05/23/2025

  Hello,
  
  Thank you for bringing your concern to our attention.  A Senior Customer Advocate will be contacting you within the next day. This complaint will be considered resolved if no additional responses are received. 
  
  Thank you for your patience as we work to resolve your concern.
  
  Thank you,
  
  Human Interest

• Initial Complaint

  Date:05/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint because I have been trying to get a reimbursement dispute resolved for about a month now. I resigned from my position in March 2025. After receiving a statement from Human Interest after I resigned I realized that monies that had been previously deducted were not showing in my account. July *************** I paid $50 per week into the investment product and but the the monies have not been applied. I called Human Interest about 3 weeks to a month ago and a case was opened up, but I have been getting the run around since then. I have provided all info asked of me as well as the administrator has been in contact and providing info as requested. I am expecting to get a resolution with this complaint. I trusted this company for my investments only to realize my money has been placed somewhere else or lost and I have to go through weeks of calling to try to get a resolution ad still nothing has been resolved.

  

  Business Response

  Date: 05/20/2025

  Hello,
  
  Thank you for bringing your concern to our attention.  A Senior Customer Advocate will be contacting you within the next day. This complaint will be considered resolved if no additional responses are received. 
  
  Thank you for your patience as we work to resolve your concern.
  
  Thank you,
  
  Human Interest

• Initial Complaint

  Date:05/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contacted Human Interest in October 2024 by email and several recorded messages.Our account manager never replied to any messages of last several months. We finally found a round about way to make contact with the firm. The firm acknowledged receipt of request and said they would be able to terminate contract only backdated to Jan 2025 and they would send refund for the months prior to March. Then rather than receive a refund I received another withdrawal from my account.They refuse to call me or provide a contact phone number. I need them to stop before we need to seek other legal action

  

  Business Response

  Date: 05/05/2025

  Hello,
  
  Thank you for bringing your concern to our attention.  A Senior Customer Advocate will be contacting you within the next day. This complaint will be considered resolved if no additional responses are received. 
  
  Thank you for your patience as we work to resolve your concern.
  
  Thank you,
  
  Human Interest

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to get my 401k released over the last 2 months. Every time I submit the form the find another reason to deny it.

  

  Business Response

  Date: 04/28/2025

  Hello,
  
  Thank you for bringing your concern to our attention.  A Senior Customer Advocate will be contacting you within the next day. This complaint will be considered resolved if no additional responses are received. 
  
  Thank you for your patience as we work to resolve your concern.
  
  Thank you,
  
  Human Interest

• Initial Complaint

  Date:04/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Begin date of transactions for handling 401K managment for my employees: 06/2022 01/2023 reporting of terminated employees had been taking place throughout the year, noticed that I was still being charged for employees that were terminated. I reached out to Human Interests mutliptle times through phone calls in ************************************************************************** my payroll reporting to Heartland, and Heartland reported to the Human Interets why I am still being charged. I called my Representativeat Human interests, for months no rerturned phone calls, I called the direct phone number to Human Interest, and completed a form on their website- no response, this went on for months, charges were piling up, and finally by contacting my Representative with Heartland, asked her to contact that she referred to me at Human Interest to contact me, and when the Representative responded instead of callling me she emailed me telling me that they were not receiving the updates from Heartland. She was to follow up with email on details and communicate with Heartland on receiving the transmission and update the terminations to give me credits to my account, that last update was never followed through to me from Human Interests. The same charges were still being billed to me auto***** draft from my business bank account, therefore, I blocked the auto***** draft from my bank account because at this point we were in the end of 2023. I recently received an invoice roughly $1600.00 stating they were sending me to collections. I asked again for them to list terminated the employees that were let go this last year ********* without asking for resolution proof of charges for the previous years of ********* that I was inquiring for a resolution that they never responded. They replied to me "with we cannot give you a credit balance until I agree to unblock your bank auto ***** draft account with **********************." This is Fraud!

  

  Business Response

  Date: 04/21/2025

  Hello,
  
  Thank you for bringing your concern to our attention.  A Senior Customer Advocate will be contacting you within the next day. This complaint will be considered resolved if no additional responses are received. 
  
  Thank you for your patience as we work to resolve your concern.
  
  Thank you,
  
  Human Interest

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took a distribution from my Human Interest account when I left my previous employer and rolled the money into a **** ***. Human Interest filed my form incorrectly, and I called on 2/24/25 to have this rectified. They said within 2 business days they'll let me know. It took 5 days for them to tell me that they did, infact, make a mistake. They then said it will be 5-10 days for the corrected form to get mailed ****** is now 3/31/25 and I still do not have the form. I've called their customer support line, I've called their processing division, and no one seems to have any clue where my form is. All I get is "we'll reach out in the next 2 business days with an answer" and guess what - no response. Time and time again. I called last week and spoke to someone who sounded like she didn't know the first thing about my account. She said by the end of the week I'd get a response. Nothing. Of course. So I guess tomorrow I'm going to wake up and call again. I'll probably start calling daily at this point just to annoy them into ACTUALLY DOING THEIR JOBS. Because that's what it seems to take. Not sure where else to escalate this issue to, but I'll be calling the *** tomorrow morning as it seems they have a special department for companies that like to drag their feet at the expense of the individual who contributed to their plan. At this point they've been so abhorrently slow that I might have to file an extension on my taxes due to their inability to send a form in the mail. This is an absolute JOKE of a company !!!

  

  Business Response

  Date: 04/03/2025

  Hello,

  Thank you for providing us with your concerns, we take these very seriously and a Senior Customer Advocate will be in touch within the next 24 hours.

  Thank you,

  Human Interest