Business ProfileforVFS Global

I recently used the *** Portal for services related to ***** from ******* and encountered a concerning issue with their billing practices. While navigating through the payment process, I was surprised to discover an additional SMS fee had been automatically added to the final charges without my consent or prior notification.This surreptitious addition of an SMS fee without any opt-in option is a clear violation of fair and transparent billing practices. It's deeply disappointing to see a service provider of ***'s stature resort to such tactics, manipulating charges without customer consent.What's even more concerning is the lack of response from the missions despite reporting this issue. I've reached out multiple times, yet there has been no acknowledgment or resolution offered.*** Portal, as a reputable service, should prioritize ethical business conduct and ensure transparency in all its dealings. Customers deserve the right to make informed decisions regarding additional fees and charges. This incident raises serious doubts about their commitment to fair practices and customer satisfaction.I urge *** to rectify this issue immediately, refund the unauthorized SMS fee to people forced to pay the fee and implement measures to ensure such practices are not repeated. Transparency and ethical conduct should be the cornerstone of any service provider's operations.In conclusion, potential users should exercise caution when using *** services, as undisclosed fees might be added without their consent. I hope my feedback serves as a catalyst for *** to reconsider its billing practices and prioritize customer trust and satisfaction.