Complaints
Customer Complaints Summary
- 93 total complaints in the last 3 years.
- 38 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Samsara is a GPS tracking or **************** stay far away there's scheisters scam artists their products are not good and I canceled 2 years prior they do have phone logs of it even though I was clear about canceling they said something about a form making it very difficult these people are con artists stay away they did not want to try to resolve it all a lot of Cheaper better options out there
Business Response
Date: 11/07/2025
****, we're sorry to hear about your experience. We've located your account and can confirm that our Support team has reached out to resolve the issue.Initial Complaint
Date:10/20/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a AG53 asset gateway on August 28, 2025 per the instructions of a Samsara tech support representative as I wanted to add a second gateway to my account/dashboard. After the order was received I went to activate the device on September 8, 2025 and learned that Samsara had created a new account/dashboard for this device. I called in to support and asked for this device to be moved to the account/dashboard that I ordered it from. I was told this was not possible and they would have to start an inquiry on how to fix it. I was told it was OK to install the device and it would get moved to my original account. It has now been almost a month and a half with ZERO movement on getting this resolved. I've called into support numerous times and I'm told the same canned excuse every time that it's been escalated and someone will call me back within a few days. Nobody ever calls me back. I've asked to speak to a supervisor and I'm told there is no supervisor available. I've wasted HOURS of my life on this ridiculous issue.Business Response
Date: 11/07/2025
*****, we're sorry to hear about your experience. We have located your account and can confirm that our Support team has been in touch with a resolution.Customer Answer
Date: 11/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********. It took 2 months and this complaint to get the matter resolved. While the issue has been corrected, the hours I have had to spend of my time getting it resolved is extremely disappointing.
Sincerely,
***** *******Initial Complaint
Date:09/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We had a trail period for cameras in our company vehicles and we decided to go with a different vendor for several reasons. After returning the cameras they are now charging us monthly and stating we are locked into a contract. I have emails and phone calls stating we will not be charged for this trail period, but still they are insisting to charge us.Business Response
Date: 10/20/2025
Hello, were sorry to hear this and apologize for the frustrating experience. We have located your account and can confirm that your contract termination request has been approved.Initial Complaint
Date:08/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We called cancel our account in April and shut off all over renewal. They acknowledge this and agreed to cancel account and stop auto renewal despite having this in writing. They continue to charge us and refuse to refund us or three months worth of service equal to almost $2000.Business Response
Date: 08/21/2025
Hi *** Im sorry for the confusion and the issues you experienced. I understand youve already been in touch with our Support team, and theyve confirmed that a refund is being processed for you. Thank you for your patience, and apologies again for the trouble.Initial Complaint
Date:06/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We ordered 3 ELD and 3 dashcams to try out Samsara. We had them installed today and *** isn't available as an option. Your service is useless if that option isn't available. I spent over an hour with technical support and they're saying they can't fix it, that we need to talk to our account executive that's not picking up the phone or answering emails. We're stuck unable to use three trucks or we need to run paperlogs which isn't practical with the amount of stops / switches we do. We need this fixed immediately or refund us our money that we paid for the installation of your stuff and for the re-installation fo our old equipment. We can provide an invoice of what we paid to have it installed today.Business Response
Date: 06/20/2025
Hi ****, we're so sorry for any inconvenience this has caused you and your operations. I know our team has been in contact and is working to resolve this issue for you. If you have any questions, please don't hesitate to reach out to our Support team.Initial Complaint
Date:06/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We were sold a telematics platform with a very specific set of features. Eighteen months later we were notified that many of the features of the platform were "accidently provided" to us by our salesman and access to them was going to end unless we pay an additional *****/month for access to these features. With the prohibitive, additional cost and a now skeletal system - we requested the service agreement be voided. We offered to return all equipment. To date, Samsara has rejected any and all reasonable solutions. Responsibility for this negligence is theirs alone.Business Response
Date: 06/17/2025
Hi ******, I'm truly sorry for any confusion or inconvenience this situation has caused you. I know our team has already been in touch and shared our findings regarding your issue. If anything else comes up, please don't hesitate to reach out to your sales contact or our Support team.Customer Answer
Date: 06/18/2025
Complaint: 23448303
"Hi ******, I'm truly sorry for any confusion or inconvenience this situation has caused you. I know our team has already been in touch and shared our findings regarding your issue. If anything else comes up, please don't hesitate to reach out to your sales contact or our Support team"Nothing, in the above captioned statement addressed the issue. The "team" did nothing other than reinforce the hardline position of "sorry, not our fault, we're not terminating contract", and then ceased communication.
We have now filed a complaint with *** *****, California Attorney General. Anyway you spin it we were sold (and happily paid for) services and features we specified from day one, for 18 months and then Samsara gutted our access to them and demanded more money. We won't tolerate it. We do not want anything for free but we will not continue to pay for the bare bones platform we were left with.
****** ****
Initial Complaint
Date:06/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They have a deceitful contract renewal that automatically reload you for three years. If youre downsizing anything they still make you pay for three additional years and they send you emails and you have seven day option. I would like to find a lot of people see if we cant do some class action because according to the Better Business Bureau, they have tons of the same complaint.Business Response
Date: 06/17/2025
Hi *****, were sorry to hear about your experience and apologize for any inconvenience this may have caused. I understand youve been in touch with our team, and theyre currently waiting on the additional documentation needed to look into the issue. Our Support team is available if you have any further questions.Initial Complaint
Date:05/23/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We are receiving fraudulent emails from someone claiming they work for Samsara. The email they are sending it from is ********************. They are requesting payment of $60,000 and they are claiming that our company's owner **** signed up for this. The email address they have for **** does not exist. I just want others to be aware of this scam.Business Response
Date: 05/27/2025
Hi Gaby, thank you so much for bringing this to our attention. This person is not affiliated with Samsara, and our Security team is currently investigating. We appreciate you flagging this!Customer Answer
Date: 05/29/2025
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Gaby C***Initial Complaint
Date:05/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Samsara renewed my contract without notice and charged my account without permission. I have contacted Samsara customer service multiple times to request a contract termination and I have been directed to submit the termination form. I submitted the termination form multiple times and I have never received any responses. I started to follow up on my requests to which I have received an explanation that the *********************************************************************************************** explaining that that my requests have been made within the 30 days cancelation window to witch I did not relieved any explanation or resolution to my issue, just another advice to file another termination form. It has been 2 months since the issue started and no resolution was provided. As a paying customer, I believe that I deserve timely, respectful and effective support, but not to be be passed on each time I call in with a different story.Business Response
Date: 05/29/2025
Hi *****, thank you for reaching out to us! I know you have since been in contact with our team and suggest you keep working with your *** to resolve any outstanding issues.Initial Complaint
Date:05/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After five years as a customer, Im extremely disappointed with the way Samsara handles contract and billing issues. While the product itself is mostly reliable other than lost connection sometimes, but customer support structure is broken.Ive been passed between departments for weeks with no resolution to a simple request: Do not renew contracts ending in May 2025 and remove autopay. I began this process in April 2025, yet Ive already been billed beyond expiration, and no one can explain why your portal shows 2025 while your backend shows 2026.Your sales team changes constantly, offers no real help, and refers everything elsewhereexcept when asking for referrals. Even basic tasks like invoice consolidation took 612 months. This kind of inefficiency and lack of accountability is unacceptable for any business, let alone one working with growing companies.Business Response
Date: 05/29/2025
*****, I'm sorry for the confusion and inconvenience this has caused. Our team has reached out to you and we're actively working to resolve this issue. You'll hear from our Support team soon with an update.
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