Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered 3 ELD and 3 dashcams to try out Samsara. We had them installed today and *** isn't available as an option. Your service is useless if that option isn't available. I spent over an hour with technical support and they're saying they can't fix it, that we need to talk to our account executive that's not picking up the phone or answering emails. We're stuck unable to use three trucks or we need to run paperlogs which isn't practical with the amount of stops / switches we do. We need this fixed immediately or refund us our money that we paid for the installation of your stuff and for the re-installation fo our old equipment. We can provide an invoice of what we paid to have it installed today.

  

  Business Response

  Date: 06/20/2025

  Hi ****, we're so sorry for any inconvenience this has caused you and your operations. I know our team has been in contact and is working to resolve this issue for you. If you have any questions, please don't hesitate to reach out to our Support team.

• Initial Complaint

  Date:06/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23448303
  
  "Hi ******, I'm truly sorry for any confusion or inconvenience this situation has caused you. I know our team has already been in touch and shared our findings regarding your issue. If anything else comes up, please don't hesitate to reach out to your sales contact or our Support team"

  Nothing, in the above captioned statement addressed the issue. The "team" did nothing other than reinforce the hardline position of "sorry, not our fault, we're not terminating contract", and then ceased communication.

  We have now filed a complaint with *** *****, California Attorney General. Anyway you spin it we were sold (and happily paid for) services and features we specified from day one, for 18 months and then Samsara gutted our access to them and demanded more money. We won't tolerate it. We do not want anything for free but we will not continue to pay for the bare bones platform we were left with.

  ****** ****

   

  

  Business Response

  Date: 06/17/2025

  Hi ******, I'm truly sorry for any confusion or inconvenience this situation has caused you. I know our team has already been in touch and shared our findings regarding your issue. If anything else comes up, please don't hesitate to reach out to your sales contact or our Support team.

• Initial Complaint

  Date:06/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have a deceitful contract renewal that automatically reload you for three years. If youre downsizing anything they still make you pay for three additional years and they send you emails and you have seven day option. I would like to find a lot of people see if we cant do some class action because according to the Better Business Bureau, they have tons of the same complaint.

  

  Business Response

  Date: 06/17/2025

  Hi *****, were sorry to hear about your experience and apologize for any inconvenience this may have caused. I understand youve been in touch with our team, and theyre currently waiting on the additional documentation needed to look into the issue. Our Support team is available if you have any further questions.
  

• Initial Complaint

  Date:05/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  Gaby C***

  

  Business Response

  Date: 05/27/2025

  Hi Gaby, thank you so much for bringing this to our attention. This person is not affiliated with Samsara, and our Security team is currently investigating. We appreciate you flagging this!

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Samsara renewed my contract without notice and charged my account without permission. I have contacted Samsara customer service multiple times to request a contract termination and I have been directed to submit the termination form. I submitted the termination form multiple times and I have never received any responses. I started to follow up on my requests to which I have received an explanation that the *********************************************************************************************** explaining that that my requests have been made within the 30 days cancelation window to witch I did not relieved any explanation or resolution to my issue, just another advice to file another termination form. It has been 2 months since the issue started and no resolution was provided. As a paying customer, I believe that I deserve timely, respectful and effective support, but not to be be passed on each time I call in with a different story.

  

  Business Response

  Date: 05/29/2025

  Hi *****, thank you for reaching out to us! I know you have since been in contact with our team and suggest you keep working with your *** to resolve any outstanding issues.

• Initial Complaint

  Date:05/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After five years as a customer, Im extremely disappointed with the way Samsara handles contract and billing issues. While the product itself is mostly reliable other than lost connection sometimes, but customer support structure is broken.Ive been passed between departments for weeks with no resolution to a simple request: Do not renew contracts ending in May 2025 and remove autopay. I began this process in April 2025, yet Ive already been billed beyond expiration, and no one can explain why your portal shows 2025 while your backend shows 2026.Your sales team changes constantly, offers no real help, and refers everything elsewhereexcept when asking for referrals. Even basic tasks like invoice consolidation took 612 months. This kind of inefficiency and lack of accountability is unacceptable for any business, let alone one working with growing companies.

  

  Business Response

  Date: 05/29/2025

  *****, I'm sorry for the confusion and inconvenience this has caused. Our team has reached out to you and we're actively working to resolve this issue. You'll hear from our Support team soon with an update.

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel my account with Samsara for the past six months, but they have made the process deliberately obstructive. Every attempt has led to bureaucratic hurdles, requiring me to 'open a case' on their website, respond to endless requests for more information, and endure a cycle of excuses preventing cancellation of my account. I have an email trail that documents their tactics - claiming they can't find my case, so I need to resubmit; I didn't answer their question, so they closed the case and I need to resubmit. I have also tried to cancel via phone and all the phone attendant does is "open a case" that then leads back to the trap and same cycle of excuses. I even escalated the issue by including the CEO, ****** ******, in my emails, hoping for intervention from the boss, but to no avail. Despite notifying them and stopping the use of their product six months ago, they continued to charge me and now want to charge next year's fee of $6,356.88. I don't know what else I can do to break free from this frustrating situation.

  

  Business Response

  Date: 05/27/2025

  Hi Odalis, we're sorry to hear about your experience and apologize for the inconvenience. We understand you've been in touch with our team—Samsara Customer Support is ready to help and would appreciate a response to their recent messages.

• Initial Complaint

  Date:05/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have several signed contracts for 36 months taken out a various times (all over 36 months ago) and they renew for the amount of the billing term. ie: monthly/quarterly/yearly. Samsara extended all contracts to Feb of 2026. I started contacted them July of 2024 because our company was selling off and were not going to use several of the units. Spoke with ****** *******, he is the one that told me that there were exception to the contracts for downsizing not to worry about why Feb of 2026 was on them now. After nothing had been done and they continued to withdraw out of our bank account I stopped payment on automatic payments. All the units could have with the trucks and trailers to the company that we sold to but because I was told we could get out of this because the company was downsizing we thought it would be cleaner to just stop and start a new contract with that company. They say they have a right to change the term of a contract and there is no such thing and early termination for downsizing. Then why did one of THEIR employees tell me that and I just get a sorry nothing I can do. I can't talk to anyone with upper management, everyone you talk to has dogs barking of kids crying so they are contacting you from their homes and no one higher up to talk to.

  

  Business Response

  Date: 05/16/2025

  Hi ******, we understand your frustration and are truly sorry for the confusion and inconvenience this has caused you and your team. I know youve been in contact with our team, and after a thorough review, were unable to proceed with any additional refunds or contract cancellations, as the remaining agreements remain active under the original terms.
  

• Initial Complaint

  Date:04/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because this is not a technical support issues. This issue is due to the company failing to provide any support for the product and several issues with no compensation. The company is holding us under contract with all of the issues even though we are willing to return all equipment. Samsara is refusing to offer any customer support or resolution for this matter. We wish to cancel the contract amicably, but they have refused. The company is charging money for faulty equipment and has continued to charge us for it with no compensation. This matter will not be resolved until compensation has been provided or cancelling of the contract for not fulfulling the promised services. 
  
  
  
  Sincerely,
  
  
  
  Derek C******roperly. This not only hampers our ability to access crucial data but also adds to our overall frustration with the service.
  We have attempted to resolve these issues by speaking to Samsara's management, but instead of providing meaningful solutions, they have been unhelpful and have refused to allow us to exit our contract despite the ongoing problems we have faced. Their lack of customer service and support is alarming and raises concerns about the integrity of their business practices.
  I strongly urge others to consider the potential pitfalls of entering into a contract with Samsara due to these persistent issues and the level of customer service we have experienced. Given the numerous challenges we have encountered, we are now in the process of transitioning to another software provider and are prepared to pursue this matter to the fullest extent.

  

  Business Response

  Date: 05/05/2025

  Hi Derek, we apologize for the inconvenience you have experienced with Samsara. To effectively troubleshoot and support you, we need more details from your team about the specific issues. Please contact our Technical Support team here: ********************************************
  

• Initial Complaint

  Date:04/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been in communication with multiple members of the Samsara team for over two months regarding our account. Despite our repeated outreach, we have not received a resolution. We were involuntarily placed into an auto-renewing contract at the end of our original three-year term a contract we did not authorize and have made clear we do not accept.Following the contracts expiration, we specifically requested to speak with someone about adjusting or canceling our plan, as the auto-renewed pricing is not financially feasible for our organization. Our efforts to obtain assistance have led to endless referrals between team members, numerous unreturned phone calls, and no meaningful progress. This lack of transparency and obstruction is not only unprofessional but also appears to be in violation of ************************ (***) guidelines. According to the **** Negative Option Rule and updated guidance issued in 2023, companies must:Clearly disclose auto-renewal terms before charging the customer,Obtain explicit consent for such renewals,Provide a simple, accessible cancellation method equivalent to the method used to sign up,And honor cancellation requests without delay or runaround. Samsara's current practices auto-renewing without consent, making cancellation difficult, and creating an intentional barrier to communication appear to violate these federal protections. We are want to bring this to the BBB attention and assist us towards a resolution with them. At this point, we are demanding that our contract be terminated immediately. We have made multiple formal requests for a callback and have spoken to at least two representatives, neither of whom have been able to resolve our concerns or follow up as promised.We have urged them to take this matter seriously. The only response we received was via email that we cannot help you unless you buy out your contract.

  

  Business Response

  Date: 05/05/2025

  Hi ******, were sorry to hear about your experience and any inconvenience this has caused. I understand youve been in touch with our team and they gave an explanation as to why the auto-renewal occurred due to our 30 day cancellation period expiring.