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Business Profile

Electronics and Technology

GeoZilla

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 23 total complaints in the last 3 years.
  • 20 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/23/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wifes father was lost somewhere on a road trip and I downloaded this app to try and find him. The app didnt really work properly for starters, and secondly, I paid the $1 fee to use it for the day, and immediately cancelled it after it didnt work. I come to find a charge from it on my Apple Pay about a week later. I checked with Apple Pay and GeoZilla and turns out I got charged 9 days after I cancelled the subscription!!! After I send this to both Apple Pay and GeoZilla, GeoZilla then they told me there was terms and conditions that allow them to keep the money. I CANCELLED THE SUBSCRIPTION 2/1 THEY CHARGED ME ANYWAY ON 2/10! This should be illegal!!! At the end of the day if they refunded me Id have let it go but this should for sure be illegal! I followed this correctly so that I wouldnt get charged and the app didnt even work with what the service says it does!

  • Initial Complaint

    Date:01/30/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for the trial period on Jan 21st to see if the app is exactly what I needed. I knew within minutes it was not what I expected and immediately contacted them via app message for request cancelation and refund of 3 charges $0.50, $6.99, $9.99. I never used the app, not once. After countless messages and emails daily, ***** only refunded me the $0.50 and the other $10 charge that came later for no reason. I let her know I would be giving a bad review and filing a complaint to BBB if I was not refunded the rest $6.99 & $9.99. She didn't care and neither does the company. It would be different ig I had actually used the app in ant sort of time period but I didn't. This is not only horrible customer service but a bad business model!! As I was making a review, I realized it was the 105th bad review for 1 star GeoZilla. Please help me get my money back

    Business Response

    Date: 02/10/2025

    Hello ********, 
      
    We sincerely apologize for any confusion with the subscription charge. We'll try to explain everything now. 
     
    The first charge goes for the trial period of the subscription $6.99; you also upgraded your subscription with our Special Offer at $9.99/month on top. This upgrade grants you access to such extra features as AR search in the crowd and Flight Status sharing.
     
    The other charge occurs due to an automatic renewal of your subscription. Each plan is followed by a fully functional subscription unless canceled. This information is explicitly available on the checkout page, as well as in the confirmation email sent to you after the purchase.
     
    We've canceled the Premium subscription per your request. It means that you won't get any charges in the future. 
     
    According to our Terms of Usage, the charges cannot be refunded. However, as an exception from our policies we went ahead and issued a refund for the purchase.
     
    If there's anything else you need assistance with please do not hesitate to contact us directly.
     
    Best Regards,
    GeoZilla Customer Success Team

  • Initial Complaint

    Date:01/27/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a one week trial ($6.99) and then was charged an additional $39.99. I'm sure it was somewhere in the fine print but I didn't see it. Showed up on ****** as a "recurring transaction". Luckily I was able to cancel further payments through ******. I contacted the company which sent me a generic email about how to cancel further transactions, but the email also generated a link to facilitate cancellation - the link didn't work.

    Business Response

    Date: 02/10/2025

    Hi there,

    We are sorry to hear about your negative experience.

    Please note that each plan automatically renews into a full-month subscription unless canceled before the renewal date. This information is stated on the checkout page and in the confirmation email titled "Welcome to GeoZilla", which you received after the purchase. As well as stated in our Terms of Use. Pay attention to the fact, that the app and/or account deletion doesnt automatically remove your paid subscription.

    We'd like to move forward and issue a refund as an exception from our policies, but, unfortunately, we are unable to do it on our side since a chargeback dispute with your bank has already been opened. Please note that the dispute resolution process may take up to 30 days. If you can withdraw your dispute, we would be happy to cooperate with you and issue a refund immediately.

    Hope for your understanding and cooperation.

    Sincerely,
    GeoZilla Customer Success Team

    Customer Answer

    Date: 02/10/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *** ******

  • Initial Complaint

    Date:01/21/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I thought I was signing up for free a free trial phone tracker app company Geozilla. Com But I was charged 3xs $6.99 $9.99 $49.99 for something I haven't even used or was mislead. I would like a refund.

    Business Response

    Date: 02/10/2025

    Hi there,

    We are sorry to hear about your negative experience.

    Pay attention, that each plan is followed by a fully functional subscription unless canceled. This information is explicitly available on the checkout page.

    We have issued a full refund for the charges associated with your email. Please note, that in our system there were only $6.99 and $9.99 successful charges from your account and we couldnt locate any additional $49.99 charge you were referring to. If you could share a receipt screenshot and/or the purchase details we could take a deeper look into your request.

    Thank you in advance for your cooperation.

    Sincerely,
    GeoZilla Customer Success Team

  • Initial Complaint

    Date:01/20/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been emailing GeoZilla Support to find out what this is about. I keep getting the run around. I did what they recommended and my bank card keeps getting billed. I have no account with them as you can see in the photo I am sending. They have no phone number to call. I don't know what else I can do to stop this. My bank states I have to settle it with them but how can I. It just keeps coming out of my bank account. I also have the emails I can forward to you if needed. Thank you

  • Initial Complaint

    Date:01/09/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled my subscription on 1.2.25. I sent them an email to confirm. They couldnt find my account, and then said that they cant cancel it. I tried to cancel it again on their website, but it doesnt give me the option. They make it impossible to cancel their subscription. Please help.

  • Initial Complaint

    Date:01/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company enrolled me in their plan which I attempted to cancel the same day. Geozilla makes it extremely difficult to cancel and do not provide a customer service 800# to speak to a representative. I have been charged twice for $49 99 each for a total of $99.98. I am requesting a refund and I sent an email by reply to an email from them to cancel and refund all charges on my bank account. The charges were made in December 2024 and January 2025 to my debit card account.

  • Initial Complaint

    Date:12/14/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $6.99 on December 7, 2024, for a GeoZilla subscription that was never activated. Despite deleting my account and attempting to unsubscribe, I was later charged $49.99 on December 14, 2024, without authorization. Their website shows no active subscription, and customer support has only provided automated, unhelpful responses.I request a full refund for both charges ($6.99 and $49.99), confirmation that any subscriptions linked to my account are canceled, and assurance that no further charges will be made to my account.

  • Initial Complaint

    Date:11/19/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I lost my phone. I looked for a tracking app to help me find it. I saw the GeoZilla ad which demonstrated that they could find my phone within minutes by geo tracking. I signed up. As soon as I got into the app, it was clear that I needed a lot more information than I had available to find my phone. Then I started receiving weekly bills which was also strange for an app since apps usually charge by the month. I tried to contact them with no success. Finally I realized how to cancel the app via ***** after paying three weeks installment of ***** each. I want that money back since the app uses false promises in their advertising and their payment schedule is not clearly stated. They prey on people who lose their phones and are desperate to find them like me. Also because I didnt have my phone e I was not receiving the info they sent me about the app which I purchased via a relatives phone. I tried to dispute via credit card but wasnt able to due to credit cards process.

  • Initial Complaint

    Date:11/13/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company presented itself as a company to track a phone number for a price of approximately 7.99. After paying for the service it SWITCHED to you having to have the person download the app in order to track the number. I requested to have the service canceled they lied and said they would cancel via email then I was charged a fee of *****. I never agreed to this they ALSO have not answered emails in regards to the 1st inital cancelation NOR the extra ***** that was stolen. I will go through ALL CHANNELS UNTILL I AM REFUNDED. THIS IS THE ***** SCAM IVE EVER BEEN APART OF.

GeoZilla is NOT a BBB Accredited Business.

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